Q_CDCNPIN_Mobile_B Q_CDCNPIN_Mobile_Browse_20170807

E-Government Website Customer Satisfaction Surveys

Q_CDCNPIN_Mobile_Browse_20170807.xlsx

Mapping and Questionnaire Documents IA 30814 A0 (CDC)

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Welcome_and_Thank_You_Text
Spanish_Welcome_and_Thank_You
Model_Qsts
Spanish_Translation_of_MQs
Custom Questions
Custom Questions (SP)
CQs (8-29-16)


Sheet 1: Welcome_and_Thank_You_Text








Welcome and Thank You Text






















Welcome Text
Thank You Text








Thank you for visiting. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Your survey results are completely confidential.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.

Thank you for taking our survey - and for helping us serve you better. We appreciate your input!









































































































































































Sheet 2: Spanish_Welcome_and_Thank_You








Welcome and Thank You Text






















Texto de bienvenida
Texto de agradecimiento








Gracias por visitar. Usted ha sido seleccionado al azar para participar en esta breve encuesta que nos servirá para saber qué estamos haciendo bien y en qué podemos mejorar. Las respuestas que nos proporcione son completamente confidenciales.

Tómese unos minutos para darnos su opinión, que es esencial para ayudarnos a proporcionar la mejor experiencia en línea posible.

Gracias por participar en la encuesta y por ayudarnos a brindar un mejor servicio. ¡Valoramos la información que nos proporciona!

















































































































































































































































Sheet 3: Model_Qsts

Model Name
CDC Mobile - NPIN

(EN) MID: IRIRRB5I51ckhUBAhdZ9Ng4C
Red & Strike-Through: Delete
Model ID
FdkxM5pxssVdlMshIN4ZQA4C

(SP) MID: 0shcVEIBIYNUNsQUMc0t0A4C
Underlined & Italicized: Re-order
Partitioned
Yes - 2 MQ Partitioning



Pink: Addition
Date
2/1/2016



Blue: Reword










Label Element Questions
Label Satisfaction Questions
Label Future Behaviors





Look and Feel (1=Poor, 10=Excellent, Don't Know)

Satisfaction

Recommend (1=Very Unlikely, 10=Very Likely)

Look and Feel - Appeal Please rate the visual appeal of this site.
Satisfaction - Overall What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)

Recommend How likely are you to recommend CDC.gov to someone else?

Look and Feel - Balance Please rate the balance of graphics and text on this site.
Satisfaction - Expectations How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)


Return (1=Very Unlikely, 10=Very Likely)

Look and Feel - Readability Please rate the readability of the pages on this site.
Satisfaction - Ideal How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)

Return How likely are you to visit CDC.gov again in the future?


Site Performance (1=Poor, 10=Excellent, Don't Know)






Site Performance - Loading Please rate how quickly pages load on this site.






Site Performance - Consistency Please rate the consistency of speed from page to page on this site.






Site Performance - Completeness Please rate how completely the page content loads on this site.







Navigation (1=Poor, 10=Excellent, Don't Know)






Navigation - Organized Please rate how well the site is organized.






Navigation - Options Please rate the options available for navigating this site.






Navigation - Layout Please rate how well the site layout helps you find what you need.







Information Browsing (1=Poor, 10=Excellent, Don't Know)






Information Browsing - Sort Please rate the ability to sort information by criteria that are important to you on this site.






Information Browsing - Narrow Please rate the ability to narrow choices to find the information you are looking for on this site.






Information Browsing - Features Please rate how well the features on the site help you find the information you need.







Site Information (1=Poor, 10=Excellent, Don't Know)






Site Information - Thoroughness Please rate the thoroughness of information provided on this site.






Site Information - Understandable Please rate how understandable this site’s information is.






Site Information - Answers Please rate how well the site’s information provides answers to your questions.

































Sheet 4: Spanish_Translation_of_MQs

Model Name
CDC Mobile - NPIN (SP)

(EN) MID: IRIRRB5I51ckhUBAhdZ9Ng4C
Red & Strike-Through: Delete
Model ID
0shcVEIBIYNUNsQUMc0t0A4C

(SP) MID: 0shcVEIBIYNUNsQUMc0t0A4C
Underlined & Italicized: Re-order
Partitioned
Yes - 2 MQ Partitioning



Pink: Addition
Date
2/1/2016



Blue: Reword










Label Element Questions
Label Satisfaction Questions
Label Future Behaviors





Aspecto y percepción (1=Malo, 10=Excelente, No sabe)

Satisfacción

Recomendar
(1=Muy improbable, 10=Muy probable)
1 Aspecto y percepción, atractivo Por favor califique el atractivo visual de este sitio. 16 Satisfacción, general ¿Cómo califica su satisfacción general con este sitio web?
(1=Muy insatisfecho, 10=Muy satisfecho)
19 Recomendar ¿Qué tan probable es que le recomiende CDC.gov a otra persona?
2 Aspecto y comportamiento, equilibrio Por favor califique el equilibrio entre imágenes y texto en este sitio web. 17 Satisfacción, expectativas ¿Qué tanto satisface sus expectativas este sitio web?
(1=No satisface, 10=Excede)
20
Regresar
(1=Muy improbable, 10=Muy probable)
3 Aspecto y percepción, facilidad de lectura Por favor califique la facilidad de lectura de las páginas de este sitio. 18 Satisfacción, ideal ¿Cuánto se acerca este sitio web a la idea que tiene usted de un sitio web ideal?
(1=No se acerca, 10=Se acerca mucho)

Regresar ¿Qué tan probable es que usted vuelva a visitar CDC.gov en el futuro?


Funcionamiento del sitio (1=Malo, 10=Excelente, No sabe)





4 Funcionamiento del sitio, cargar páginas Por favor califique la rapidez con que se cargan las páginas en este sitio web.





5 Funcionamiento del sitio, regularidad Por favor califique la regularidad de la velocidad al pasar de una página a otra en este sitio.





6 Funcionamiento del sitio, carga completa Por favor califique qué tan completamente se carga el contenido de las páginas en este sitio.







Navegación (1=Mala, 10=Excelente, No sabe)





7 Navegación, organización Por favor califique qué tan bien está organizado el sitio web.





8 Navegación, opciones Por favor califique las opciones de navegación disponibles de este sitio web.





9 Navegación, distribución gráfica Por favor califique qué tanto lo ayuda a encontrar lo que necesita la distribución gráfica del sitio web.







Búsqueda de información (1=Mala, 10=Excelente, No sabe)





10 Búsqueda de información, ordenamiento Por favor califique las opciones en este sitio web para ordenar información según criterios que son importantes para usted.





11 Búsqueda de información, limitar Por favor califique la capacidad de limitar las opciones para encontrar la información que busca.





12 Búsqueda de información, funciones Por favor califique qué tan bien lo ayudan las funciones en este sitio web a encontrar la información que necesita.







Información en el sitio (1=Malo, 10=Excelente, No sabe)





13 Información en el sitio, completa Por favor califique la integridad de la información proporcionada en este sitio.





14 Información en el sitio, fácil de entender Por favor califique qué tan fácil de entender es la información de este sitio.





15 Información en el sitio, respuestas Por favor califique qué tan bien responde sus preguntas la información proporcionada.




































































































































Sheet 5: Custom Questions

Model Name CDC Mobile - NPIN

(EN) MID: IRIRRB5I51ckhUBAhdZ9Ng4C
Red & Strike-Through: Delete

Model ID FdkxM5pxssVdlMshIN4ZQA4C

(SP) MID: 0shcVEIBIYNUNsQUMc0t0A4C
Underlined & Italicized: Re-order
Partitioned Yes - 2 MQ Partitioning



Pink: Addition
Date 2/1/2016



Blue: Reword










QID QUESTION META TAG Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label
KMJ6459Q001 Role
What is your primary role in visiting the site today? Individual interested in health
N Radio button, one-up vertical Skip Logic Group* Role




Healthcare provider (physician, nurse, physician’s assistant, nurse practitioner, pharmacist or other healthcare provider)








Public health agency employee or public health professional








Scientist or researcher








Educator, teacher or trainer








Student








Other A



KMJ6459Q002
A What is your role in visiting the site today?

N Text area, no char limit Skip Logic Group* OE_Role
KMJ6459Q003

Which of the following health topics were you most interested in today? Information about… HIV
N Radio button, one-up vertical Skip Logic Group* Health Topic




STDs


Randomize




Viral Hepatitis







Tuberculosis








Other A

Anchor Answer Choice
KMJ6459Q004
A Which health topic were you most interested in today?

N Text area, no char limit Skip Logic Group* OE_Topic
KMJ6459Q005

Which of the following information were you looking for today? (Please select all that apply) General information about the health topic selected above
N Checkbox, one-up vertical Skip Logic Group* Information




Information about testing and/or vaccinations (including facility locations) of the health topic selected above








Information about risks, symptoms or prevention about the health topic selected above








Guidelines and recommendations for healthcare providers or public health agencies on the health topic selected above








Educational materials to share with others on the health topic selected above








Campaigns and initiatives on the health topic selected above








Other A



KMJ6459Q006
A What information were you looking for today?

N Text area, no char limit Skip Logic Group* OE_Information
KMJ6459Q007 Accomplish
Did you accomplish what you wanted to do today on this site? Yes
N Drop down, select one Skip Logic Group* Accomplish




No A



KMJ6459Q008 OE_Accomplish A Please tell us why you were unable to accomplish your task today.

N Text area, no char limit Skip Logic Group* OE_Unable to Accomplish
KMJ6459Q009

I'm planning to use the information I found today: For my own health A N Radio button, one-up vertical Skip Logic Group* Info Usage




For my children's health








For the health of my friend or family member








For my spouse or romantic partner








For a physician's office/hospital








For a patient or client








For a public health agency








For a school/class project








For a news report or article








Other B



KMJ6459Q010
B How are you planning to use the information you found today?

N Text area, no char limit Skip Logic Group* OE_Info Usage
KMJ6459Q011
A Which of the following actions do you plan to take after visiting the site today? (Please select all that apply) Make an appointment to see my doctor
N Checkbox, one-up vertical Skip Logic Group* Action




Get tested for HIV








Get tested for STDs








Get tested for Hepatitis B








Get tested for Hepatitis C








Get the Hepatitis A Vaccine








Get the Hepatitis B Vaccine








None of the above


Mutually Exclusive
KMJ6459Q012 OE_Improve Experience
What else would you like to share with us to help improve your online experience with this website?

N Text area, no char limit
OE_Improvement
KMJ6459Q013 Visit Frequency
How often do you visit this site? First time
N Drop down, select one
Visit Frequency




Daily








Weekly








Monthly








Once every few months








Once every 6 months or less




STE0130770

What is your preferred language when visiting websites? English
N Drop down, select one
Language




Chinese








Spanish








French








Hindi








Arabic








Portuguese








Bengali








Russian








Japanese








Malay








Other




KMJ6459Q014 Demographics: Age
How old are you? Under 18 years old
N Drop down, select one
Age




18-24 years old








25-34 years old








35-44 years old








45-54 years old








55-64 years old








65 or older








Prefer not to answer




KMJ6459Q015

Are you Hispanic or Latino? Yes
N Drop down, select one
Ethnicity




No








Prefer not to answer




KMJ6459Q016

How would you describe yourself? White
N Checkbox, one-up vertical
Race




Asian








Black or African American








American Indian or Alaska Native








Native Hawaiian or other Pacific Islander








Prefer not to answer


Mutually Exclusive
KMJ6459Q017

What is the highest level of education you have completed? High school or less
N Drop down, select one
Education




Some college








College degree








Advanced degree








Prefer not to answer




KMJ6459Q018 Demographics: Gender
What is your gender? Female
N Drop down, select one
Gender




Male








Prefer not to answer





Sheet 6: Custom Questions (SP)

Model Name CDC Mobile - NPIN (SP)

(EN) MID: IRIRRB5I51ckhUBAhdZ9Ng4C
Red & Strike-Through: Delete


Model ID 0shcVEIBIYNUNsQUMc0t0A4C

(SP) MID: 0shcVEIBIYNUNsQUMc0t0A4C
Underlined & Italicized: Re-order

Partitioned Yes - 2 MQ Partitioning



Pink: Addition

Date 2/1/2016



Blue: Reword












QID QUESTION META TAG Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label
KMJ6459Q001 Role
¿Cuál es el rol principal que lo llevó a visitar este sitio hoy? Persona interesada en temas de salud
N Radio button, one-up vertical Skip Logic Group* Rol




Proveedor de atención médica (médico, enfermero, asistente médico, enfermero certificado, farmaceuta u otro prestador de atención médica)









Empleado de una agencia de salud pública o profesional de salud pública









Científico o investigador









Educador, maestro o instructor









Estudiante









Otra A




KMJ6459Q002
A ¿Cuál es el rol que lo llevó a visitar este sitio hoy?

N Text area, no char limit Skip Logic Group* OE_Role
KMJ6459Q003

¿Cuáles de los siguientes temas de salud le interesaron más hoy? Información sobre... VIH
N Radio button, one-up vertical Skip Logic Group* Health Topic




ETS


Randomize





Hepatitis viral








Tuberculosis









Otra A

Anchor Answer Choice

KMJ6459Q004
A ¿Cuáles temas de salud le interesaron más hoy?

N Text area, no char limit Skip Logic Group* OE_Topic
KMJ6459Q005

¿Qué información, entre las siguientes opciones, buscaba hoy? (Seleccione todas las opciones que correspondan). Información general sobre el tema de salud seleccionado anteriormente
N Checkbox, one-up vertical Skip Logic Group* Información




Información sobre pruebas o vacunas relacionadas con el tema de salud seleccionado anteriormente (incluida la dirección de los lugares donde se administran)









Información sobre riesgos, síntomas o prevención del tema de salud seleccionado anteriormente









Directrices y recomendaciones para proveedores de atención médica o para agencias de salud pública relacionadas con el tema de salud seleccionado anteriormente.









Materiales educativos para compartir relacionados con el tema de salud seleccionado anteriormente.









Campañas e iniciativas relacionadas con el tema de salud seleccionado anteriormente.









Otra A




KMJ6459Q006
A ¿Qué información buscaba hoy?

N Text area, no char limit Skip Logic Group* OE_Information
KMJ6459Q007 Accomplish
¿Consiguió lo que necesitaba de este sitio hoy?
N Drop down, select one Skip Logic Group* Accomplish




No A




KMJ6459Q008 OE_Accomplish A Por favor, díganos por qué no consiguió su objetivo hoy.

N Text area, no char limit Skip Logic Group* OE_Unable to Accomplish
KMJ6459Q009

Planeo usar la información que encontré hoy para lo siguiente: Mi propia salud A N Radio button, one-up vertical Skip Logic Group* Info Usage




La salud de mis hijos









La salud de un amigo o familiar









Mi cónyuge o pareja romántica









Un consultorio médico/hospital









Un paciente o cliente









Una agencia de salud pública









Una escuela o proyecto escolar









Un informe o artículo noticiero









Otra B




KMJ6459Q010
B ¿Qué uso piensa darle a la información que encontró hoy?

N Text area, no char limit Skip Logic Group* OE_Info Usage
KMJ6459Q011
A ¿Cuál de las siguientes acciones piensa realizar después de visitar hoy este sitio? (Seleccione todas las opciones que correspondan). Hacer una cita para ver al médico
N Checkbox, one-up vertical Skip Logic Group* Action




Hacerme la prueba del VIH









Hacerme las pruebas de detección de ETS









Hacerme la prueba de detección de la hepatitis B









Hacerme la prueba de detección de la hepatitis C









Recibir la vacuna contra la hepatitis A









Recibir la vacuna contra la hepatitis B









Ninguna de las anteriores


Mutually Exclusive

KMJ6459Q012 OE_Improve Experience
¿Qué más desea decirnos para ayudarnos a mejorar su experiencia en línea en este sitio web?

N Text area, no char limit
OE_Improvement
KMJ6459Q013 Visit Frequency
¿Con qué frecuencia visita usted este sitio? Primera vez
N Drop down, select one
Visit Frequency




Diariamente









Semanalmente









Mensualmente









Una vez cada varios meses









Una vez cada 6 meses o menos





STE0130770

¿Cuál idioma prefiere usar cuando visita sitios web?             Inglés
N Drop down, select one
Language




Chino









Español









Francés









Hindi









Árabe









Portugués




               




Bengalí









Ruso









Japonés









Malayo









Otro





KMJ6459Q014 Perfil demográfico: Edad
¿Qué edad tiene? Menos de 18 años de edad
N Drop down, select one
Age




18-24 años









25-34 años









35-44 años









45-54 años




                Bengalí




55-64 años









65 años o más




                Ruso




Prefiero no responder





KMJ6459Q015

¿Es usted hispano o latino?
N Drop down, select one
Ethnicity                 Japonés




No









Prefiero no responder




                Malayo
KMJ6459Q016

¿Cómo se describiría usted? Blanco
N Checkbox, one-up vertical
Raza




Asiático




                Otro




Negro o afroamericano









Indoamericano o nativo de Alaska









Nativo de Hawái o de otra isla del Pacífico









Prefiero no responder





KMJ6459Q017

¿Cuál es el nivel más alto de estudios que ha alcanzado? Escuela secundaria superior o menos
N Drop down, select one
Educación




Algunos estudios universitarios









Título universitario









Título de posgrado









Prefiero no responder





KMJ6459Q018

¿Cuál es su sexo? Femenino
N Drop down, select one
Sexo




Masculino









Prefiero no responder






Sheet 7: CQs (8-29-16)

Model Name CDC Mobile - NPIN

(EN) MID: IRIRRB5I51ckhUBAhdZ9Ng4C
Red & Strike-Through: Delete

Model ID FdkxM5pxssVdlMshIN4ZQA4C

(SP) MID: 0shcVEIBIYNUNsQUMc0t0A4C
Underlined & Italicized: Re-order
Partitioned Yes - 2 MQ Partitioning



Pink: Addition
Date 2/1/2016



Blue: Reword










QID QUESTION META TAG Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label
KMJ6459Q001 Role
What is your primary role in visiting the site today? Individual interested in health
N Radio button, one-up vertical Skip Logic Group* Role




Healthcare provider (physician, nurse, physician’s assistant, nurse practitioner, pharmacist or other healthcare provider)








Public health agency employee or public health professional








Scientist or researcher








Educator, teacher or trainer








Student








Other A



KMJ6459Q002
A What is your role in visiting the site today?

N Text area, no char limit Skip Logic Group* OE_Role
KMJ6459Q003

Which of the following health topics were you most interested in today? Information about… HIV
N Radio button, one-up vertical Skip Logic Group* Health Topic




STDs


Randomize




Viral Hepatitis







Tuberculosis








Other A

Anchor Answer Choice
KMJ6459Q004
A Which health topic were you most interested in today?

N Text area, no char limit Skip Logic Group* OE_Topic
KMJ6459Q005

Which of the following information were you looking for today? (Please select all that apply) General information about the health topic selected above
N Checkbox, one-up vertical Skip Logic Group* Information




Information about testing and/or vaccinations (including facility locations) of the health topic selected above








Information about risks, symptoms or prevention about the health topic selected above








Guidelines and recommendations for healthcare providers or public health agencies on the health topic selected above








Educational materials to share with others on the health topic selected above








Campaigns and initiatives on the health topic selected above








Other A



KMJ6459Q006
A What information were you looking for today?

N Text area, no char limit Skip Logic Group* OE_Information
KMJ6459Q007 Accomplish
Did you accomplish what you wanted to do today on this site? Yes
N Drop down, select one Skip Logic Group* Accomplish




No A



KMJ6459Q008 OE_Accomplish A Please tell us why you were unable to accomplish your task today.

N Text area, no char limit Skip Logic Group* OE_Unable to Accomplish
KMJ6459Q009

I'm planning to use the information I found today: For my own health A N Radio button, one-up vertical Skip Logic Group* Info Usage




For my children's health








For the health of my friend or family member








For my spouse or romantic partner








For a physician's office/hospital








For a patient or client








For a public health agency








For a school/class project








For a news report or article








Other B



KMJ6459Q010
B How are you planning to use the information you found today?

N Text area, no char limit Skip Logic Group* OE_Info Usage
KMJ6459Q011
A Which of the following actions do you plan to take after visiting the site today? (Please select all that apply) Make an appointment to see my doctor
N Checkbox, one-up vertical Skip Logic Group* Action




Get tested for HIV








Get tested for STDs








Get tested for Hepatitis B








Get tested for Hepatitis C








Get the Hepatitis A Vaccine








Get the Hepatitis B Vaccine








None of the above


Mutually Exclusive
KMJ6459Q012 OE_Improve Experience
What else would you like to share with us to help improve your online experience with this website?

N Text area, no char limit
OE_Improvement
KMJ6459Q013 Visit Frequency
How often do you visit this site? First time
N Drop down, select one
Visit Frequency




Daily








Weekly








Monthly








Once every few months








Once every 6 months or less







What is your preferred language when visiting websites? English
N Drop down, select one
Language




Chinese








Spanish








French








Hindi








Arabic








Portuguese








Bengali








Russian








Japanese








Malay








Other




KMJ6459Q014 Demographics: Age
How old are you? Under 18 years old
N Drop down, select one
Age




18-24 years old








25-34 years old








35-44 years old








45-54 years old








55-64 years old








65 or older








Prefer not to answer




KMJ6459Q015

Are you Hispanic or Latino? Yes
N Drop down, select one
Ethnicity




No








Prefer not to answer




KMJ6459Q016

How would you describe yourself? White
N Checkbox, one-up vertical
Race




Asian








Black or African American








American Indian or Alaska Native








Native Hawaiian or other Pacific Islander








Prefer not to answer


Mutually Exclusive
KMJ6459Q017

What is the highest level of education you have completed? High school or less
N Drop down, select one
Education




Some college








College degree








Advanced degree








Prefer not to answer




KMJ6459Q018 Demographics: Gender
What is your gender? Female
N Drop down, select one
Gender




Male








Prefer not to answer




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