Survey: SSA MySSA |
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IA#: |
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Date: 7/30/2019 |
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SURVEY TYPE: |
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Survey Q# |
Type# |
Topic Type |
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1 Model Visual appeal
2 Model Balance of graphics/text
3 Model Readability of pages
4 Model Site organization
5 Model Navigation options
6 Model Site helps find
7 Model Quickly pages load
8 Model Consistency of page load speed
9 Model Page load without error
10 Model Thoroughness of info
11 Model Quality of info
12 Model Info provides answers
13 Model Clarity of wording
14 Model Understand wording
15 Model Use of short, clear sentences
16 Model Overall satisfaction
17 ` Model Meet expectations
18 Model Compare to ideal
19 Model Likelihood to recommend
20 Model Likelihood to return
21 Model Likelihood to use channel
22 Custom Access frequency
23 Custom Primary reason
24 Custom Ease of access COLA
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Survey Q# |
Type# |
Topic Type |
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25 Custom Improve Online notices
26 Custom` Pay online option
27 Custom Communication delivery
28 Custom Ease of changing comm delivery
29 Custom Comfort receiving notices
30 Custom Recommend accessing online
31 Custom Frequency view statement
32 Custom Agency need
33 Custom Purpose for SSN Card
34 Custom Reporting for
35 Custom` Benefit type reporting
36 Custom Employer listed
37 Custom Reporting multiple employers
38 Custom Currently working
39 Custom Time to submit wages
40 Custom Other reporting methods
41 Custom Plan to report electronically
42 Custom How report again
43 Custom Preferred method of reporting
44 Custom Instructions helpful
45 Custom How registered
46 Custom Registration time
47 Custom Registered in person
48 Custom Instructions understandable
49 Custom Security concerns
50 Custom A11 - Satisfied
51 Custom A11 - Trust
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Survey Q# |
Type# |
Topic Type |
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52 Custom A11 - Quality
53 Custom A11 – Ease
54 Custom A11 - Speed
55 Custom Ability to accomplish
56 Custom Contacted SSA
57 Custom Click to chat - wait
58 Custom Click to chat - answer
59 Custom Click to chat - call
60 Custom Click to chat - service
61 Custom Click to chat - representative
62 Custom Click to chat – other feedback
63 Custom Use help or call back button
64 Custom Message center
65 Custom Use message center in future
66 Custom Age
67 Custom Zip
68 Custom Improve registration process
69 Custom Improve content and features
| File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
| Author | Parrillo, Jeffrey Michael |
| File Modified | 0000-00-00 |
| File Created | 2021-01-15 |