Form 241 2019 241 FEMA RMD Risk MAP Meeting_rev_10.03.19 (1)

E-Government Website Customer Satisfaction Surveys

2019 241 FEMA RMD Risk MAP Meeting_rev_10.03.19 (1).xlsx

2019 241 FEMA RMD Risk MAP Meeting_rev_10.03.19 (1)

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Welcome and Thank You Text
Model Questions
Custom Questions


Sheet 1: Welcome and Thank You Text


The text you see here will appear at the top and bottom of your survey, examples below.


Default text is included and you may modify this text as needed.








Welcome and Thank You Text








Welcome Text







Thank you for participating in the FEMA Risk MAP Meeting you recently attended. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve.

Please take a few minutes to share your opinions, which are essential in helping us provide the best experience possible.





































Thank You Text







Thank you for taking our survey - and for helping us serve you better.






































Example Desktop





























































































































































Sheet 2: Model Questions

Model Name
FEMA Risk MAP Meeting

Red & Strike-Through: Delete
Model ID
8xcdA8NA5Zh44BEZ1tJQYg4C

Underlined & Italicized: Re-order
Partitioned



Pink: Addition
Date
1/16/2019


Model Version
18.1.J

Blue: Reword







Label Satisfaction Questions
Label Future Behaviors




Satisfaction

Share Information
(1=Very Unlikely, 10=Very Likely)
1 Satisfaction - Overall What is your overall satisfaction with the FEMA Risk MAP meeting you attended?
(1=Very Dissatisfied, 10=Very Satisfied)
4 Share Information How likely are you to share information you learned at the FEMA Risk MAP meeting with others?
2 Satisfaction - Expectations How well did the FEMA Risk MAP meeting meet your expectations?
(1=Fell Short, 10=Exceeded)


Primary Resource
(1=Very Unlikely, 10=Very Likely)
3 Satisfaction - Ideal How close is this meeting experience to an ideal meeting?
(1=Not Very Close, 10=Very Close)
5 Primary Resource How likely are you to use the FEMA Risk MAP meetings as a primary resource for learning about flood risk?





Trust
(1=No Trust, 10=Complete Trust)



6 Trust Please rate your level of trust in the FEMA Risk MAP Program.





Confidence
(1=Not at all Confident, 10=Very Confident)



7 Confidence Please rate your level of confidence in FEMA.
















































































Sheet 3: Custom Questions

Model Name

FEMA Risk MAP Meeting


Red & Strike-Through: Delete


Model ID

8xcdA8NA5Zh44BEZ1tJQYg4C


Underlined & Italicized: Re-order

Partitioned

0


Pink: Addition

Date

1/16/2019


Blue: Reword













QID AP Question Tag Skip From Question Text Answer Choices Skip To AP Answer Tag Required
Y/N
Type Special Instructions CQ Label
JHR8452Q001 fema_rmd_fema_risk_map_meeting_desired_outcome
What were your desired outcomes in attending the FEMA Risk MAP meeting? (Please select all that apply) Gain general knowledge about FEMA's flood maps, local flood hazards, risk assessment, and flood mitigation
gain_general_knowledge_about_femas_flood_maps_local_flood_hazards_risk_assessment_and_flood_mitigation Y Checkbox, one-up vertical Skip Logic Group* Desired Outcome




Provide feedback on flood risk study and/or working maps
provide_feedback_on_flood_risk_study_and_or_working_maps

Randomize




Learn about changes to my flood risk
learn_about_changes_to_my_flood_risk







Learn about resources available from FEMA, the State, and other partners to reduce flood risk
learn_about_resources_available_from_fema_the_state_and_other_partners_to_reduce_flood_risk







Learn more about adopting the new flood maps
learn_more_about_adopting_the_new_flood_maps







Learn more about the flood map development process
learn_more_about_the_flood_map_development_process







Other (please specify) A other_please_specify

Anchor Answer Choice
JHR8452Q002 fema_rmd_fema_risk_map_meeting_desired_outcome_other A Please specify your desired outcome of the Risk MAP meeting.


N Text field, <100 char Skip Logic Group* Desired Outcome Other
JHR8452Q003 fema_rmd_fema_risk_map_meeting_communications
Were the communications you received prior to the meeting sufficient? Yes
yes Y Radio button, one-up vertical
Communications




No
no



JHR8452Q004 fema_rmd_fema_risk_map_meeting_location
Was the meeting at a convenient location? Yes
yes Y Radio button, one-up vertical
Location




No
no



JHR8452Q005 fema_rmd_fema_risk_map_meeting_time
Was the meeting at a convenient time? Yes
yes Y Radio button, one-up vertical
Time




No
no



JHR8452Q006 fema_rmd_fema_risk_map_meeting_attendees
Were the necessary people at the meeting to achieve the meeting objective? Yes
yes Y Radio button, one-up vertical
Attendees




No
no



JHR8452Q007 fema_rmd_fema_risk_map_meeting_materials
Were the materials presented in the meeting helpful? Yes
yes Y Radio button, one-up vertical
Materials




No
no



JHR8452Q008 fs_accomplish
Did you accomplish what you needed to at the meeting? Yes
yes Y Radio button, one-up vertical Skip Logic Group* Accomplish




No A no



JHR8452Q009 fs_why_not_accomplish A Please tell us why you were unable to accomplish what you needed to at the meeting.


N Text area, no char limit Skip Logic Group* Why Not Accomplish
JHR8452Q010 fs_do_next
What do you plan to do next in the flood Risk MAP development process? (Please select all that apply) Attend another FEMA Risk MAP meeting
attend_another_fema_risk_map_meeting Y Checkbox, one-up vertical Skip Logic Group* Do Next




Provide additional information about my community to FEMA
provide_additional_information_about_my_community_to_fema







Research my community's flood ordinance/building codes/etc.
research_my_communitys_flood_ordinance_building_codes_etc







Talk to others in my community and raise awareness about flood risk
talk_to_others_in_my_community_and_raise_awareness_about_flood_risk







Take mitigation action(s) for my own property
take_mitigation_actions_for_my_own_property







Encourage community leaders to take mitigation actions
encourage_community_leaders_to_take_mitigation_actions







Research flood maps/risk online B2 research_flood_maps_risk_online







Contact my local government officials
contact_my_local_government_officials

Randomize




Contact FEMA
contact_fema







Research flood maps/risk through another federal agency B2 research_flood_maps_risk_through_another_federal_agency







Research flood maps/risk at a University B2 research_flood_maps_risk_at_a_university







Other (please specify) B1 other_please_specify

Anchor Answer Choice




Not sure, I'm uncertain how to proceed
not_sure_im_uncertain_how_to_proceed

Mutually Exclusive




Nothing
nothing

Mutually Exclusive
JHR8452Q011 fs_do_next_other B1 What do you plan to do next?

N Text area, no char limit Skip Logic Group* Do Next - Other
JHR8452Q012 fema_rmd_fema_risk_map_meeting_do_next_research_other B2 Where do you plan to research?

N Text area, no char limit Skip Logic Group* Do Next Research Other
JHR8452Q013 fs_role_govt
What is your primary role in attending the FEMA Risk MAP meeting? Elected government official
general_public Y Radio button, one-up vertical Skip Logic Group* Role




Federal government employee
federal_government_employee







State government employee
state_government_employee







Emergency manager
emergency_manager







Floodplain manager
floodplain_manager







Flood insurance professional
flood_insurance_professional







City planner / planning professional
city_planner_planning_professional







Community resident / small business owner
community_resident_small_business_owner







Other (please specify) C other_please_specify



JHR8452Q014 fema_rmd_fema_risk_map_meeting_role_other C Please specify your role in attending the Risk MAP meeting.


N Text field, <100 char Skip Logic Group* Role Other
JHR8452Q018 fema_rmd_fema_risk_map_meeting_meetings_attended
How many FEMA Risk MAP meetings have you attended? This was the first meeting I attended
this_was_the_first_meeting_i_attended Y Drop down, select one
Meetings Attended




2
2







3
3







4 or more
4_or_more



JHR8452Q022 fema_rmd_fema_risk_map_meeting_exp_flood
Have you ever experienced a flood? Yes
yes Y Radio button, one-up vertical
Exp Flood




No
no



JHR8452Q023 fema_rmd_fema_risk_map_meeting_agree_expectations
Please rate your level of agreement with the following statements.

The overall expectations of me for this Flood Risk MAP project are clear.
1=Strongly Disagree
1 Y Radio button, scale, no don't know
Agree Expectations




2
2







3
3







4
4







5
5







6
6







7
7







8
8







9
9







Strongly Agree=10
10



JHR8452Q024 fema_rmd_fema_risk_map_meeting_agree_do_next
I understand what I need to do next in the development of the flood map. 1=Strongly Disagree
1 Y Radio button, scale, no don't know
Agree Do Next




2
2







3
3







4
4







5
5







6
6







7
7







8
8







9
9







Strongly Agree=10
10



JHR8452Q025 fema_rmd_fema_risk_map_meeting_agree_partner
FEMA is my partner in the development of the flood map. 1=Strongly Disagree
1 Y Radio button, scale, no don't know
Agree Partner




2
2







3
3







4
4







5
5







6
6







7
7







8
8







9
9







Strongly Agree=10
10



JHR8452Q027 fs_improve
What else would you like to share with us to help improve FEMA Risk MAP meetings?


N Text area, no char limit
Improve
JHR8452Q028 fema_rmd_fema_risk_map_meeting_advance_mitigation
How can FEMA advance flood resilience and mitigation in your community?


N Text area, no char limit
Advance Mitigation
JHR8452Q029 fema_rmd_fema_risk_map_meeting_do_more
What else can FEMA do to better support your community?


N Text area, no char limit
Do More
JHR8452Q030 fs_state
In which state do you live? Alabama
alabama N Drop down, select one
State




Alaska
alaska







Arizona
arizona







Arkansas
arkansas







California
california







Colorado
colorado







Connecticut
connecticut







Delaware
delaware







District of Columbia
district_of_columbia







Florida
florida







Georgia
georgia







Hawaii
hawaii







Idaho
idaho







Illinois
illinois







Indiana
indiana







Iowa
iowa







Kansas
kansas







Kentucky
kentucky







Louisiana
louisiana







Maine
maine







Maryland
maryland







Massachusetts
massachusetts







Michigan
michigan







Minnesota
minnesota







Mississippi
mississippi







Missouri
missouri







Montana
montana







Nebraska
nebraska







Nevada
nevada







New Hampshire
new_hampshire







New Jersey
new_jersey







New Mexico
new_mexico







New York
new_york







North Carolina
north_carolina







North Dakota
north_dakota







Ohio
ohio







Oklahoma
oklahoma







Oregon
oregon







Pennsylvania
pennsylvania







Rhode Island
rhode_island







South Carolina
south_carolina







South Dakota
south_dakota







Tennessee
tennessee







Texas
texas







Utah
utah







Vermont
vermont







Virginia
virginia







Washington
washington







West Virginia
west_virginia







Wisconsin
wisconsin







Wyoming
wyoming







U.S. Territories (American Samoa, Guam, Northern Mariana Islands, Puerto Rico, U.S. Virgin Islands)
us_territories_american_samoa_guam_northern_mariana_islands_puerto_rico_us_virgin_islands







I live outside of the United States
i_live_outside_of_the_united_states







Prefer not to respond
prefer_not_to_respond



JHR8452Q031 fs_demos_gender
What is your gender? Male
male N Radio button, one-up vertical
Demos: Gender




Female
female







Prefer not to respond
prefer_not_to_respond



JHR8452Q032 fs_demos_age
Which category includes your age? Under 18
under_18 N Drop down, select one
Demos: Age




18 - 24
18_24







25 - 34
25_34







35 - 44
35_44







45 - 54
45_54







55 - 64
55_64







65 or older
65_or_older







Prefer not to respond
prefer_not_to_respond



JHR8452Q033 fs_demos_education_US
What is your highest level of education completed? Some high school or less
some_high_school_or_less N Drop down, select one
Demos: Education




High school/GED
high_school_ged







Associate degree or some college
associate_degree_or_some_college







Bachelor's degree
bachelors







Master's degree
masters







Advanced graduate work or Ph.D.
advanced_graduate







Prefer not to respond
prefer_not_to_respond



JHR8452Q034 fs_a11_satisfaction
Please rate your level of agreement with the following statements about your experience at the FEMA Risk MAP meeting.

I am satisfied with the service I received from FEMA.
1=Strongly Disagree
1 N Radio button, scale, no don't know
A11 Satisfaction




2
2







3
3







4
4







Strongly Agree=5
5



JHR8452Q035 fs_a11_confidence
This interaction increased my confidence in FEMA. 1=Strongly Disagree
1 N Radio button, scale, no don't know
A11 Confidence




2
2







3
3







4
4







Strongly Agree=5
5



JHR8452Q036 fs_a11_quality
My need was addressed. 1=Strongly Disagree
1 N Radio button, scale, no don't know
A11 Quality




2
2







3
3







4
4







Strongly Agree=5
5



JHR8452Q037 fs_a11_ease
It was easy to complete what I needed to do. 1=Strongly Disagree
1 N Radio button, scale, no don't know
A11 Ease




2
2







3
3







4
4







Strongly Agree=5
5



JHR8452Q038 fs_a11_efficiency
It took a reasonable amount of time to do what I needed to do. 1=Strongly Disagree
1 N Radio button, scale, no don't know
A11 Efficiency




2
2







3
3







4
4







Strongly Agree=5
5



JHR8452Q039 fs_a11_equity_contact_center
I was treated fairly. 1=Strongly Disagree
1 N Radio button, scale, no don't know
A11 Equity




2
2







3
3







4
4







Strongly Agree=5
5



JHR8452Q040 fs_a11_employee_interaction
FEMA employees I interacted with were helpful. 1=Strongly Disagree
1 N Radio button, scale, no don't know
A11 Employee Interaction




2
2







3
3







4
4







Strongly Agree=5
5



File Typeapplication/vnd.openxmlformats-officedocument.spreadsheetml.sheet
File Modified0000-00-00
File Created0000-00-00

© 2024 OMB.report | Privacy Policy