Form 242 DeCA Core Store Purchaser_08.28.19

E-Government Website Customer Satisfaction Surveys

DeCA Core Store Purchaser_08.28.19.xlsx

DeCA 242 Core Store Purchaser_08.28.19

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Welcome and Thank You Text
Model Questions
MQs (9-19-19)
Custom Questions
CQs (8-28-19)
CQs (6-11-19)
Attributes

Sheet 1: Welcome and Thank You Text

The text you see here will appear at the top and bottom of your survey, examples below.



Default text is included and you may modify this text as needed.










Welcome and Thank You Text









Welcome Text
Welcome Text - Tablet / Phone






This survey is voluntary and is being conducted under the authority of the Federal Information Policy as amended 44 U.S.C. 3501-3502, Paperwork Reduction Act of 1995. OMB# 1090-0007.






































Thank You Text
Thank You Text - Tablet / Phone














































Example Desktop
Example Mobile










































































































































































Sheet 2: Model Questions
Model Name
DeCA Core Store Purchaser



Red & Strike-Through: Delete
Model ID
9B4I9Uw09NwJMgBx5ZgJlg4C



Underlined & Italicized: Re-order
Partitioned
No


Pink: Addition
Date




Blue: Reword
Model Version
17.2.G















Label Satisfaction Questions
Label Element Questions
Label Future Behaviors





Satisfaction

Store Atmosphere
(1=Strongly Disagree, 10=Strongly Agree, Don't Know)

Purchase In Store
(1=Very Unlikely, 10=Very Likely)
1 Satisfaction - Overall What is your overall satisfaction with shopping at this commissary?
(1=Very Dissatisfied, 10=Very Satisfied)		 5 Store Atmosphere - Space Thinking of the shopping environment of the commissary you recently visited, please indicate your agreement with the following:

There was enough space in the commissary for me to shop comfortably.		 20 Purchase In Store How likely are you to make another purchase from a commissary in the next 30 days?
2 Satisfaction - Expectations How well did shopping at this commissary meet your expectations?
(1=Falls Short, 10=Exceeds)		 6 Store Atmosphere - Finding I was easily able to find the products that I wanted.

Purchase Next Time
(1=Very Unlikely, 10=Very Likely)
3 Satisfaction - Ideal How did the shopping experience at this commissary compare with an ideal shopping experience?
(1=Not Very Close, 10=Very Close)		 7 Store Atmosphere - Layout The layout of the commissary was convenient for shopping. 21 Purchase Next Time How likely are you to purchase from the commissary the next time you purchase similar merchandise?





Service
(1=Poor, 10=Excellent, Don't Know/Does Not Apply)

Recommend (NPS)
(1=Very Unlikely, 10=Very Likely)



8 Service - Availability Please rate the associates who assisted you encountered on the following:

Availability of associates when I needed them		 22 Recommend How likely are you to recommend shopping at a commissary to someone else?



9 Service - Responsiveness Responsiveness to my needs in the commissary





10 Service - Knowledge Ability to answer my questions







Merchandise
(1=Poor, 10=Excellent, Don't Know)





11 Merchandise - Appeal Please rate the products that you shopped for at this commissary on the following:

Appeal to my taste and preference





12 Merchandise - Quality Quality of the products





13 Merchandise - Variety Variety that I expect







Price
(1=Poor, 10=Excellent, Don't Know)





14 Price - Value Consider the prices of products that you shopped for at this commissary. Please rate the following aspects of those prices:

The prices of the products, given the quality expected from the commissary





15 Price - Competitiveness Competitiveness of the prices





16 Price - Clarity Clarity of price information (including what is shown on displays, sales, promotions, and online flyers)







Checkout
(1=Poor, 10=Excellent, Don't Know)





17 Checkout - Availability Consider your checkout experience at this commissary. Please rate the following:

Availability of open registers and cashiers





18 Checkout - Speed Speed of checkout





19 Checkout - Accuracy Accuracy of the transaction (including pricing, promotions, coupons, rewards card, special offers)


Sheet 3: MQs (9-19-19)
Model Name
DeCA Core Store Purchaser



Red & Strike-Through: Delete
Model ID
9B4I9Uw09NwJMgBx5ZgJlg4C



Underlined & Italicized: Re-order
Partitioned
No


Pink: Addition
Date




Blue: Reword
Model Version
17.2.G















Label Satisfaction Questions
Label Element Questions
Label Future Behaviors





Satisfaction

Store Atmosphere
(1=Strongly Disagree, 10=Strongly Agree, Don't Know)

Purchase In Store
(1=Very Unlikely, 10=Very Likely)
1 Satisfaction - Overall What is your overall satisfaction with shopping at this commissary?
(1=Very Dissatisfied, 10=Very Satisfied)		 5 Store Atmosphere - Space Thinking of the shopping environment of the commissary you recently visited, please indicate your agreement with the following:

There was enough space in the commissary for me to shop comfortably.		 20 Purchase In Store How likely are you to make another purchase from a commissary in the next 30 days?
2 Satisfaction - Expectations How well did shopping at this commissary meet your expectations?
(1=Falls Short, 10=Exceeds)		 6 Store Atmosphere - Finding I was easily able to find the products that I was shopping for.

Purchase Next Time
(1=Very Unlikely, 10=Very Likely)
3 Satisfaction - Ideal How did the shopping experience at this commissary compare with an ideal shopping experience?
(1=Not Very Close, 10=Very Close)		 7 Store Atmosphere - Layout The layout of the commissary was convenient for shopping. 21 Purchase Next Time How likely are you to purchase from the commissary the next time you purchase similar merchandise?





Service
(1=Poor, 10=Excellent, Don't Know/Does Not Apply)

Recommend (NPS)
(1=Very Unlikely, 10=Very Likely)



8 Service - Availability Please rate the associates who assisted you on the following:

Availability of associates when I needed them		 22 Recommend How likely are you to recommend shopping at a commissary to someone else?



9 Service - Responsiveness Responsiveness to my needs in the commissary





10 Service - Knowledge Ability to answer my questions







Merchandise
(1=Poor, 10=Excellent, Don't Know)
\



11 Merchandise - Appeal Please rate the products that you shopped for at this commissary on the following:

Appeal to my taste and preference





12 Merchandise - Quality Quality of the products





13 Merchandise - Variety Variety that I expect







Price
(1=Poor, 10=Excellent, Don't Know)





14 Price - Value Consider the prices of products that you shopped for at this commissary. Please rate the following aspects of those prices:

The prices of the products, given the quality expected from the commissary





15 Price - Competitiveness Competitiveness of the prices





16 Price - Clarity Clarity of price information (including what is shown on displays, sales, promotions, and online flyers)







Checkout
(1=Poor, 10=Excellent, Don't Know)





17 Checkout - Availability Consider your checkout experience at this commissary. Please rate the following:

Availability of open registers





18 Checkout - Speed Speed of checkout





19 Checkout - Accuracy Accuracy of the transaction (including pricing, promotions, coupons, rewards card, special offers)


Sheet 4: Custom Questions
Model Name

DeCA Core Store Purchaser


Red & Strike-Through: Delete



















Model ID

9B4I9Uw09NwJMgBx5ZgJlg4C


Underlined & Italicized: Re-order


















Partitioned

No


Pink: Addition


















Date





Blue: Reword















































QID AP Question Tag Skip From Question Text Answer Choices Skip To AP Answer Tag Required
Y/N		 Type Special Instructions CQ Label Notes















SBD8579Q001 fs_acquisition_source_retail
Which of the following prompted your most recent visit to the commissary? Billboard
billboard Y Radio button, one-up vertical Skip Logic Group* Acquisition Source




















Deal of the Week Promotions
deal_of_the_week_promotions
























"YES" Items (Your Everyday Savings)
yes_items_your_everyday_savings
























Marketing Outreach Events (Cooking Demos, Celebrity Chef, Military Appreciation Event)
marketing_outreach_events_cooking_demos_celebrity_chef_military_appreciation_event
























Sales flyer
sales_flyer

Randomize





















Promotion with the Exchange (Military Star Card Giveaway, Bounce Back Coupon)
promotion_with_the_exchange_military_star_card_giveaway_bounce_back_coupon
























Health and Wellness
health_and_wellness
























Radio Advertisement
radio_advertisement
























I shop at the commissary regularly
i_shop_at_the_commissary_regularly

Anchor Answer Choice





















Other A other

Anchor Answer Choice


















fs_acquisition_source_retail_other A Please tell us what prompted your most recent commissary visit.


N Text field, <100 char Skip Logic Group* Acquisition Source - Other
















SBD8579Q003 deca_deca_core_store_purchaser_why_vist
Did you come to the installation to shop at the commissary, or were you on the installation for another reason? I made a special trip to the installation to shop at the commissary
i_made_a_special_trip_to_the_installation_to_shop_at_the_commissary Y Radio button, one-up vertical Skip Logic Group* Why Vist




















I was already on the installation for another reason A i_was_already_on_the_installation_for_another_reason




















SBD8579Q004 deca_deca_core_store_purchaser_why_on_installation A Why were you on the installation when you decided to shop at the commissary? I work on the installation
i_work_on_the_installation Y Radio button, one-up vertical Skip Logic Group* Why On Installation




















I live on the installation
i_live_on_the_installation
























I had appointments on the installation
i_had_appointments_on_the_installation
























I was on the installation for a special event
i_was_on_the_installation_for_a_special_event
























Other
other




















SBD8579Q005 fs_products_purchased
What type(s) of product(s) did you purchase during this visit? (Please select all that apply.) Bread
bread Y Checkbox, one-up vertical Skip Logic Group* Products Purchased




















Cereal
cereal
























Coffee
coffee
























Dairy/Frozen
dairy_frozen
























Drinks
drinks
























Fresh Meat
fresh_meat
























Household
household
























International Foods
international_foods
























Pet Food
pet_food
























Prepared Foods
prepared_foods
























Produce
produce
























Snacks/Candy
snacks_candy
























Other A other





















fs_oe_other_prod_purch A Please specify the other type(s) of product(s) you purchased.


N Text area, no char limit Skip Logic Group* OE Other Prod Purch
















SBD8579Q007 deca_deca_core_store_purchaser_commisary_brands_y_n
Did your purchase include any commissary store brand products? (e.g. Freedom's Choice, Full Circle, Home Base, Top Care, Tippy Toes, etc.) Yes A yes Y Radio button, one-up vertical Skip Logic Group* Commisary Brands Y/N




















No
no




















SBD8579Q008 deca_deca_core_store_purchaser_commissary_brands_why A Why did you decide to purchase commissary store brand products? (Please select all that apply.) Prices lower than national brands
prices_lower_than_national_brandsbr Y Checkbox, one-up vertical Skip Logic Group* Commissary Brands Why




















National brand item was not available
national_brand_item_was_not_available
























Product quality is equal to national brands
product_quality_is_equal_to_national_brands
























Other
other




















SBD8579Q009 fs_accomplish_purchase
Were you able to purchase everything you wanted during your commissary visit? Yes
yes Y Radio button, one-up vertical Skip Logic Group* Purchase All




















No A, E, G no




















SBD8579Q010 deca_deca_core_store_purchaser_purchase_all_no A What was the main reason you did not purchase everything you wanted? Item is carried, but not in stock
item_is_carried_but_not_in_stock Y Radio button, one-up vertical Skip Logic Group* Purchase All_No




















Item is not carried
item_is_not_carried
























Price too high
price_too_high
























Expired product on the shelf
expired_product_on_the_shelf
























Quality of meat
quality_of_meat
























Quality of produce
quality_of_produce
























Selection of meat
selection_of_meat

Randomize





















Selection of produce
selection_of_produce
























Other
other

Anchor Answer Choice


















deca_deca_core_store_purchaser_purchase_all_no_other B Please specify the other reason you didn't purchase everything you wanted.


N Text area, no char limit Skip Logic Group* Purchase All No Other
















SBD8579Q013 fs_products_not_purchased E What type(s) of product(s) were you unable to purchase during your visit? (Please select all that apply.) Produce
produce Y Checkbox, one-up vertical Skip Logic Group* Products Not Purchased




















Bread
bread
























Cereal
cereal
























Coffee
coffee
























Dairy/Frozen
dairy_frozen
























Drinks
drinks
























Fresh Meat
fresh_meat
























Household
household
























International Foods
international_foods
























Pet Food
pet_food
























Prepared Foods
prepared_foods
























Snacks/Candy
snacks_candy
























Other F other





















fs_oe_other_products_not_purchased F Please specify the type(s) of product(s) you were unable to purchase.


N Text area, no char limit Skip Logic Group* Products Not Purchased other
















SBD8579Q015 deca_deca_core_store_purchaser_purchase_all_no_do_next G Since you did not purchase everything you wanted during your commissary visit, what do you plan to do next? Return to this commissary at another time
return_to_this_commissary_at_another_time Y Radio button, one-up vertical Skip Logic Group* Purchase All No Do Next




















Shop at another store
shop_at_another_store
























Visit another store's website
visit_another_stores_website
























Purchase a substitute for the item I was unable to purchase
purchase_a_substitute_for_the_item_i_was_unable_to_purchase
























Other I other





















deca_deca_core_store_purchaser_purchase_all_no_do_next_other I Please specify what you plan to do next.


N Text area, no char limit Skip Logic Group* Purchase All No Do Next Other
















SBD8579Q017 deca_deca_core_store_purchaser_staff_interaction
Where did you interact with the commissary associates during your visit? (Please select all that apply) Entering the store
entering_the_store Y Checkbox, one-up vertical
Staff interaction




















Shopping in the aisles
shopping_in_the_aisles
























Deli/Bakery
deli_bakery
























Produce
produce
























Meat
meat
























I only interacted with the associate during checkout
i_only_interacted_with_the_associate_during_checkout

Mutually Exclusive

















SBD8579Q018 deca_deca_core_store_purchaser_visit_frequency
How frequently do you shop at the commissary? This was my first visit to the commissary
first_visit Y Drop down, select one Skip Logic Group* Visit Frequency




















Once every 6 months or less often A six_months
























Once every few months A few_months
























Monthly
monthly
























Weekly
weekly
























Daily or more often
daily





















deca_deca_core_store_purchaser_oe_visit_frequency A Why don't you shop at the commissary more frequently?


Y Drop down, select one Skip Logic Group*

















SBD8579Q020 deca_deca_core_store_purchaser_other_stores_shopped
Where else have you shopped for the type of products sold at the commissary in the past month? (Please select all that apply.) Traditional Grocery stores (e.g. Kroger, Publix, Food Lion, etc.) D, B traditional_grocery_stores_eg_kroger_publix_food_lion_etc Y Checkbox, one-up vertical Skip Logic Group* Other stores shopped




















Warehouse club stores (e.g. Costco, Sam's Club, etc.) D, B warehouse_club_stores_eg_costco_sams_club_etc

Randomize





















Premier Grocery (Wegmans, Whole Foods) D, B premier_grocery_wegmans_whole_foods
























Value Grocery (Aldi, Lidl, etc.) D, B value_grocery_aldi_lidl_etc
























Supercenter store (Walmart, Target, Meijer, etc.) D, B supercenter_store_walmart_target_meijer_etc
























Fresh (Fresh Market, Trader Joe's) D, B fresh_fresh_market_trader_joes
























Online only retailer (e.g. Amazon) D, B online_only_retailer_eg_amazon
























Other A, D, B other

Anchor Answer Choice





















I have only shopped at the commissary in the last month
i_have_only_shopped_at_the_commissary_in_the_last_month

Mutually Exclusive


















deca_deca_core_store_purchaser_oe_other_prod_purch A Please specify where else you have shopped for the type of products sold at the commissary.


N Text area, no char limit Skip Logic Group* OE Other Prod Purch
















SBD8579Q022 deca_deca_core_store_purchaser_how_purchased_outside_commissary D How did you make your non-commissary purchase(s)? (Please select all that apply.) I purchased at a physical store
i_purchased_at_a_physical_store Y Checkbox, one-up vertical Skip Logic Group* How Purchased Outside Commissary




















I ordered online and picked up in the store
i_ordered_online_and_picked_up_in_the_store

Randomize





















I ordered online and shipped the items to my home
i_ordered_online_and_shipped_the_items_to_my_home
























Other
other

Anchor Answer Choice

















SBD8579Q023 deca_deca_core_store_purchaser_why_shop_other_stores B Why didn't you shop for these items at the commissary? (Please select all that apply.) The commissary operating days are not convenient
the_commissary_operating_days_are_not_convenient Y Checkbox, one-up vertical Skip Logic Group* Why shop other stores




















The commissary location is not convenient
the_commissary_location_is_not_convenient
























The commissary hours are not convenient
the_commissary_hours_are_not_convenient

Randomize





















The commissary doesn't carry the specific item(s) I wanted
the_commissary_doesnt_carry_the_specific_items_i_wanted
























The commissary was out of stock of the item(s) I wanted
the_commissary_was_out_of_stock_of_the_items_i_wanted
























I wanted to have the item(s) delivered
i_wanted_to_have_the_items_delivered
























The quality of items at the commissary is poor
the_quality_of_items_at_the_commissary_is_poor
























Other
other

Anchor Answer Choice


















deca_deca_core_store_purchaser_oe_why_shop_other_stores C Please specify why you did not shop for these items at the commissary.
























deca_deca_core_store_purchaser_delighted_comment
Please tell us about something that delighted you during your shopping trip.


N Text area, no char limit
Delighted comment

















fs_improve
What else would you like to share with us to help improve your commissary shopping experience? (Please do not enter any personally-identifiable information, including your social security number, account number(s), or any username(s) and/or password(s) in this survey.)


N Text area, no char limit
Improve

















deca_deca_core_store_purchaser_new_services
What new items or services would you most like to see at your commissary?


N Text area, no char limit
New Services
















SBD8579Q028 deca_deca_core_store_purchaser_range_spent
How much do you typically spend per month at a commissary? $0-$50
0_50 Y Drop down, select one
$ Range Spent




















$51-$100
51_100
























$101-$150
101_150
























$151-$200
151_200
























$201-$250
201_250
























$251-$300
251_300
























$301-$350
301_350
























$351-$400
351_400
























$401-$450
401_450
























$451-$500
451_500
























$501-$600
501_600
























$601 or more
601_or_more
























Prefer not to respond
prefer_not_to_respond
























I did not make a purchase
i_did_not_make_a_purchase




















SBD8579Q029 deca_deca_core_store_purchaser_sponsor_status
Please select your sponsor's status. Active duty
active_duty Y Drop down, select one
Sponsor Status




















Retired military
retired_military
























Guard/reserve (G/R active)
guard_reserve_g_r_active
























G/R Inactive
g_r_inactive
























Veteran
veteran
























Civilian
civilian
























Other
other
























Prefer not to respond
prefer_not_to_respond




















SBD8579Q030 fs_demos_age
Which category includes the age of the primary shopper? Under 20
under_20 N Drop down, select one
Demos: Age




















20 - 24
20_24
























25 - 29
25_29
























30 - 34
30_34
























35 - 39
35_39
























40 - 44
40_44
























45 - 49
45_49
























50 - 54
50_54
























55 - 59
55_59
























60 - 64
60_64
























65+
65
























Prefer not to respond
prefer_not_to_respond




















SBD8579Q031 fs_demos_gender
What is the gender of the primary shopper? Male
male N Radio button, one-up vertical
Demos: Gender




















Female
female
























Prefer not to respond
prefer_not_to_respond




















SBD8579Q032 fs_demos_marital_status
What is your marital status? Single, never married
single_never_married N Drop down, select one
Demos: Marital Status




















Married or domestic partnership
married_or_domestic_partnership
























Widowed
widowed
























Divorced
divorced
























Separated
separated
























Prefer not to respond
prefer_not_to_respond




















SBD8579Q033 deca_deca_core_store_purchaser_household_number
How many people including yourself currently live in your household? 1
1 Y Drop down, select one
Household Number




















2
2
























3
3
























4
4
























5
5
























6
6
























7
7
























8 or more
8_or_more
























Prefer not to respond
prefer_not_to_respond




















SBD8579Q034 fs_demos_children
What are the age groups of any children that live in your household? (Please select all that apply.) No children in household
no_children_in_household N Checkbox, one-up vertical Mutually Exclusive Demos: Children




















Expecting a baby
expecting_a_baby
























0 to 2 years old
0_2
























3 to 5 years old
3_to_5_years_old
























6 to 7 years old
6_to_7_years_old
























8 to 12 years old
8_12
























13 to 15 years old
13_15
























16 to 17 years old
16_17
























Adult child(ren) 18 or older living at home
adult_children_18_or_older
























Prefer not to respond
prefer_not_to_respond

Mutually Exclusive


















deca_deca_core_store_purchaser_zipcode
Please enter the 5-digit zip code of your current residence. (If OCONUS or aboard ship use FPO zip code. If you don't have a zip code, enter 99999)


N Text field, <100 char
ZipCode
















Sheet 5: CQs (8-28-19)
Model Name

DeCA Core Store Purchaser


Red & Strike-Through: Delete



















Model ID

9B4I9Uw09NwJMgBx5ZgJlg4C


Underlined & Italicized: Re-order


















Partitioned

No


Pink: Addition


















Date





Blue: Reword















































QID AP Question Tag Skip From Question Text Answer Choices Skip To AP Answer Tag Required
Y/N		 Type Special Instructions CQ Label Notes















SBD8579Q001 fs_acquisition_source_retail
Which of the following prompted your most recent visit to the commissary? Billboard
billboard Y Radio button, one-up vertical Skip Logic Group* Acquisition Source




















Deal of the Week Promotions
deal_of_the_week_promotions
























"YES" Items (Your Everyday Savings)
yes_items_your_everyday_savings
























Marketing Outreach Events (Cooking Demos, Celebrity Chef, Military Appreciation Event)
marketing_outreach_events_cooking_demos_celebrity_chef_military_appreciation_event
























Sales flyer
sales_flyer

Randomize





















Promotion with the Exchange (Military Star Card Giveaway, Bounce Back Coupon)
promotion_with_the_exchange_military_star_card_giveaway_bounce_back_coupon
























Health and Wellness
health_and_wellness
























Radio Advertisement
radio_advertisement
























I shop at the commissary regularly
i_shop_at_the_commissary_regularly

Anchor Answer Choice





















Other A other

Anchor Answer Choice

















SBD8579Q003 deca_deca_core_store_purchaser_why_vist
Did you come to the installation to shop at the commissary, or were you on the installation for another reason? I made a special trip to the installation to shop at the commissary
i_made_a_special_trip_to_the_installation_to_shop_at_the_commissary Y Radio button, one-up vertical Skip Logic Group* Why Vist




















I was already on the installation for another reason A i_was_already_on_the_installation_for_another_reason




















SBD8579Q004 deca_deca_core_store_purchaser_why_on_installation A Why were you on the installation when you decided to shop at the commissary? I work on the installation
i_work_on_the_installation Y Radio button, one-up vertical Skip Logic Group* Why On Installation




















I live on the installation
i_live_on_the_installation
























I had appointments on the installation
i_had_appointments_on_the_installation
























I was on the installation for a special event
i_was_on_the_installation_for_a_special_event
























Other
other




















SBD8579Q005 fs_products_purchased
What type(s) of product(s) did you purchase during this visit? (Please select all that apply.) Bread
bread Y Checkbox, one-up vertical Skip Logic Group* Products Purchased




















Cereal
cereal
























Coffee
coffee
























Dairy/Frozen
dairy_frozen
























Drinks
drinks
























Fresh Meat
fresh_meat
























Household
household
























International Foods
international_foods
























Pet Food
pet_food
























Prepared Foods
prepared_foods
























Produce
produce
























Snacks/Candy
snacks_candy
























Other A other




















SBD8579Q007 deca_deca_core_store_purchaser_commisary_brands_y_n
Did your purchase include any commissary store brand products? (e.g. Freedom's Choice, Full Circle, Home Base, Top Care, Tippy Toes, etc.) Yes A yes Y Radio button, one-up vertical Skip Logic Group* Commisary Brands Y/N




















No
no




















SBD8579Q008 deca_deca_core_store_purchaser_commissary_brands_why A Why did you decide to purchase commissary store brand products? (Please select all that apply.) Prices lower than national brands
prices_lower_than_national_brandsbr Y Checkbox, one-up vertical Skip Logic Group* Commissary Brands Why




















National brand item was not available
national_brand_item_was_not_available
























Product quality is equal to national brands
product_quality_is_equal_to_national_brands
























Other
other




















SBD8579Q009 fs_accomplish_purchase
Were you able to purchase everything you intended to during your commissary visit? Yes
yes Y Radio button, one-up vertical Skip Logic Group* Purchase All




















No A, E, G no




















SBD8579Q010 deca_deca_core_store_purchaser_purchase_all_no A What was the main reason you did not purchase everything you intended to? Item is carried, but not in stock
item_is_carried_but_not_in_stock Y Radio button, one-up vertical Skip Logic Group* Purchase All_No




















Item is not carried
item_is_not_carried
























Price too high
price_too_high
























Expired product on the shelf
expired_product_on_the_shelf
























Quality of meat
quality_of_meat
























Quality of produce
quality_of_produce
























Selection of meat
selection_of_meat

Randomize





















Selection of produce
selection_of_produce
























Other
other

Anchor Answer Choice

















SBD8579Q013 fs_products_not_purchased E What type(s) of product(s) were you unable to purchase during your visit? (Please select all that apply.) Produce
produce Y Checkbox, one-up vertical Skip Logic Group* Products Not Purchased




















Bread
bread
























Cereal
cereal
























Coffee
coffee
























Dairy/Frozen
dairy_frozen
























Drinks
drinks
























Fresh Meat
fresh_meat
























Household
household
























International Foods
international_foods
























Pet Food
pet_food
























Prepared Foods
prepared_foods
























Snacks/Candy
snacks_candy
























Other F other




















SBD8579Q015 deca_deca_core_store_purchaser_purchase_all_no_do_next G Since you did not purchase everything you intended to during your commissary visit, what do you plan to do next? Return to this commissary at another time
return_to_this_commissary_at_another_time Y Radio button, one-up vertical Skip Logic Group* Purchase All No Do Next




















Shop at another store
shop_at_another_store
























Visit another store's website
visit_another_stores_website
























Purchase a substitute for the item I was unable to purchase
purchase_a_substitute_for_the_item_i_was_unable_to_purchase
























Other I other




















SBD8579Q017 deca_deca_core_store_purchaser_staff_interaction
Where did you interact with the commissary associates during your visit? (Please select all that apply) Entering the store
entering_the_store Y Checkbox, one-up vertical
Staff interaction




















Shopping in the aisles
shopping_in_the_aisles
























Deli/Bakery
deli_bakery
























Produce
produce
























Meat
meat
























I only interacted with the associate during checkout
i_only_interacted_with_the_associate_during_checkout

Mutually Exclusive

















SBD8579Q018 deca_deca_core_store_purchaser_visit_frequency
How frequently do you shop at the commissary? This was my first visit to the commissary
first_visit Y Drop down, select one Skip Logic Group* Visit Frequency




















Once every 6 months or less often
six_months
























Once every few months
few_months
























Monthly
monthly
























Weekly
weekly
























Daily or more often
daily




















SBD8579Q020 deca_deca_core_store_purchaser_other_stores_shopped
Where else have you shopped for the type of products sold at the commissary in the past month? (Please select all that apply.) Traditional Grocery stores (e.g. Kroger, Publix, Food Lion, etc.) D, B traditional_grocery_stores_eg_kroger_publix_food_lion_etc Y Checkbox, one-up vertical Skip Logic Group* Other stores shopped




















Warehouse club stores (e.g. Costco, Sam's Club, etc.) D, B warehouse_club_stores_eg_costco_sams_club_etc

Randomize





















Premier Grocery (Wegmans, Whole Foods) D, B premier_grocery_wegmans_whole_foods
























Value Grocery (Aldi, Lidl, etc.) D, B value_grocery_aldi_lidl_etc
























Supercenter store (Walmart, Target, Meijer, etc.) D, B supercenter_store_walmart_target_meijer_etc
























Fresh (Fresh Market, Trader Joe's) D, B fresh_fresh_market_trader_joes
























Online only retailer (e.g. Amazon) D, B online_only_retailer_eg_amazon
























Other D, B other

Anchor Answer Choice





















I have only shopped at the commissary in the last month
i_have_only_shopped_at_the_commissary_in_the_last_month

Mutually Exclusive

















SBD8579Q022 deca_deca_core_store_purchaser_how_purchased_outside_commissary D How did you make your non-commissary purchase(s)? (Please select all that apply.) I purchased at a physical store
i_purchased_at_a_physical_store Y Checkbox, one-up vertical Skip Logic Group* How Purchased Outside Commissary




















I ordered online and picked up in the store
i_ordered_online_and_picked_up_in_the_store

Randomize





















I ordered online and shipped the items to my home
i_ordered_online_and_shipped_the_items_to_my_home
























Other
other

Anchor Answer Choice

















SBD8579Q023 deca_deca_core_store_purchaser_why_shop_other_stores B Why didn't you shop for these items at the commissary? (Please select all that apply.) The commissary operating days are not convenient
the_commissary_operating_days_are_not_convenient Y Checkbox, one-up vertical Skip Logic Group* Why shop other stores




















The commissary location is not convenient
the_commissary_location_is_not_convenient
























The commissary hours are not convenient
the_commissary_hours_are_not_convenient

Randomize





















The commissary doesn't carry the specific item(s) I wanted
the_commissary_doesnt_carry_the_specific_items_i_wanted
























The commissary was out of stock of the item(s) I wanted
the_commissary_was_out_of_stock_of_the_items_i_wanted
























I wanted to have the item(s) delivered
i_wanted_to_have_the_items_delivered
























The quality of items at the commissary is poor
the_quality_of_items_at_the_commissary_is_poor
























Other
other

Anchor Answer Choice

















SBD8579Q028 deca_deca_core_store_purchaser_range_spent
How much do you typically spend per month at a commissary? $0-$50
0_50 Y Drop down, select one
$ Range Spent




















$51-$100
51_100
























$101-$150
101_150
























$151-$200
151_200
























$201-$250
201_250
























$251-$300
251_300
























$301-$350
301_350
























$351-$400
351_400
























$401-$450
401_450
























$451-$500
451_500
























$501-$600
501_600
























$601 or more
601_or_more
























Prefer not to respond
prefer_not_to_respond
























I did not make a purchase
i_did_not_make_a_purchase




















SBD8579Q029 deca_deca_core_store_purchaser_sponsor_status
Please select your sponsor's status. Active duty
active_duty Y Drop down, select one
Sponsor Status




















Retired military
retired_military
























Guard/reserve (G/R active)
guard_reserve_g_r_active
























G/R Inactive
g_r_inactive
























Veteran
veteran
























Civilian
civilian
























Other
other
























Prefer not to respond
prefer_not_to_respond




















SBD8579Q030 fs_demos_age
Which category includes the age of the primary shopper? Under 20
under_20 N Drop down, select one
Demos: Age




















20 - 24
20_24
























25 - 29
25_29
























30 - 34
30_34
























35 - 39
35_39
























40 - 44
40_44
























45 - 49
45_49
























50 - 54
50_54
























55 - 59
55_59
























60 - 64
60_64
























65+
65
























Prefer not to respond
prefer_not_to_respond




















SBD8579Q031 fs_demos_gender
What is the gender of the primary shopper? Male
male N Radio button, one-up vertical
Demos: Gender




















Female
female
























Prefer not to respond
prefer_not_to_respond




















SBD8579Q032 fs_demos_marital_status
What is your marital status? Single, never married
single_never_married N Drop down, select one
Demos: Marital Status




















Married or domestic partnership
married_or_domestic_partnership
























Widowed
widowed
























Divorced
divorced
























Separated
separated
























Prefer not to respond
prefer_not_to_respond




















SBD8579Q033 deca_deca_core_store_purchaser_household_number
How many people including yourself currently live in your household? 1
1 Y Drop down, select one
Household Number




















2
2
























3
3
























4
4
























5
5
























6
6
























7
7
























8 or more
8_or_more
























Prefer not to respond
prefer_not_to_respond




















SBD8579Q034 fs_demos_children
What are the age groups of any children that live in your household? (Please select all that apply.) No children in household
no_children_in_household N Checkbox, one-up vertical Mutually Exclusive Demos: Children




















Expecting a baby
expecting_a_baby
























0 to 2 years old
0_2
























3 to 5 years old
3_to_5_years_old
























6 to 7 years old
6_to_7_years_old
























8 to 12 years old
8_12
























13 to 15 years old
13_15
























16 to 17 years old
16_17
























Adult child(ren) 18 or older living at home
adult_children_18_or_older
























Prefer not to respond
prefer_not_to_respond

Mutually Exclusive

















Sheet 6: CQs (6-11-19)
Model Name

DeCA Core Store Purchaser


Red & Strike-Through: Delete



















Model ID

9B4I9Uw09NwJMgBx5ZgJlg4C


Underlined & Italicized: Re-order


















Partitioned

No


Pink: Addition


















Date





Blue: Reword















































QID AP Question Tag Skip From Question Text Answer Choices Skip To AP Answer Tag Required
Y/N		 Type Special Instructions CQ Label Notes















SBD8579Q001 fs_acquisition_source_retail
Which of the following prompted your most recent visit to the commissary? Billboard
billboard Y Radio button, one-up vertical Skip Logic Group* Acquisition Source




















Deal of the Week Promotions
deal_of_the_week_promotions
























"YES" Items (Your Everyday Savings)
yes_items_your_everyday_savings
























Marketing Outreach Events (Cooking Demos, Celebrity Chef, Military Appreciation Event)
marketing_outreach_events_cooking_demos_celebrity_chef_military_appreciation_event
























Sales flyer
sales_flyer

Randomize





















Promotion with the Exchange (Military Star Card Giveaway, Bounce Back Coupon)
promotion_with_the_exchange_military_star_card_giveaway_bounce_back_coupon
























Health and Wellness
health_and_wellness
























Radio Advertisement
radio_advertisement
























I shop at the commissary regularly
i_shop_at_the_commissary_regularly

Anchor Answer Choice





















Other, please specify A other_please_specify

Anchor Answer Choice

















SBD8579Q002 fs_acquisition_source_retail_other A Please tell us what prompted your most recent commissary visit.


N Text field, <100 char Skip Logic Group* Acquisition Source - Other
















SBD8579Q003 deca_deca_core_store_purchaser_why_vist
Did you come to the installation to shop at the commissary, or were you on the installation for another reason? I made a special trip to the installation to shop at the commissary
i_made_a_special_trip_to_the_installation_to_shop_at_the_commissary Y Radio button, one-up vertical Skip Logic Group* Why Vist




















I was already on the installation for another reason A i_was_already_on_the_installation_for_another_reason




















SBD8579Q004 deca_deca_core_store_purchaser_why_on_installation A Why were you on the installation when you decided to shop at the commissary? I work on the installation
i_work_on_the_installation Y Radio button, one-up vertical Skip Logic Group* Why On Installation




















I live on the installation
i_live_on_the_installation
























I had appointments on the installation
i_had_appointments_on_the_installation
























I was on the installation for a special event
i_was_on_the_installation_for_a_special_event
























Other
other




















SBD8579Q005 fs_products_purchased
What type(s) of product(s) did you purchase during this visit? (Please select all that apply.) Bread
bread Y Checkbox, one-up vertical Skip Logic Group* Products Purchased




















Cereal
cereal
























Coffee
coffee
























Dairy/Frozen
dairy_frozen
























Drinks
drinks
























Fresh Meat
fresh_meat
























Household
household
























International Foods
international_foods
























Pet Food
pet_food
























Prepared Foods
prepared_foods
























Produce
produce
























Snacks/Candy
snacks_candy
























Other, please specify A other_please_specify




















SBD8579Q006 fs_oe_other_prod_purch A Please specify the other type(s) of product(s) you purchased.


N Text area, no char limit Skip Logic Group* OE Other Prod Purch
















SBD8579Q007 deca_deca_core_store_purchaser_commisary_brands_y_n
Did your purchase include any commissary store brand products? (e.g. Freedom's Choice, Full Circle, Home Base, Top Care, Tippy Toes, etc.) Yes A yes Y Radio button, one-up vertical Skip Logic Group* Commisary Brands Y/N




















No
no




















SBD8579Q008 deca_deca_core_store_purchaser_commissary_brands_why A Why did you decide to purchase commissary store brand products? (Please select all that apply.) Prices lower than national brands
prices_lower_than_national_brandsbr Y Checkbox, one-up vertical Skip Logic Group* Commissary Brands Why




















National brand item was not available
national_brand_item_was_not_available
























Product quality is equal to national brands
product_quality_is_equal_to_national_brands
























Other
other




















SBD8579Q009 fs_accomplish_purchase
Were you able to purchase everything you intended to during your commissary visit? Yes
yes Y Radio button, one-up vertical Skip Logic Group* Purchase All




















No A, E, G no




















SBD8579Q010 deca_deca_core_store_purchaser_purchase_all_no A What was the main reason you did not purchase everything you intended to? Item is carried, but not in stock
item_is_carried_but_not_in_stock Y Radio button, one-up vertical Skip Logic Group* Purchase All_No




















Item is not carried C item_is_not_carried
























Price too high
price_too_high
























Expired product on the shelf
expired_product_on_the_shelf
























Quality of meat
quality_of_meat
























Quality of produce
quality_of_produce
























Selection of meat
selection_of_meat

Randomize





















Selection of produce
selection_of_produce
























Other, please specify B other_please_specify

Anchor Answer Choice

















SBD8579Q011 deca_deca_core_store_purchaser_purchase_all_no_other B Please specify the other reason you didn't purchase all intended items.


N Text area, no char limit Skip Logic Group* Purchase All No Other
















SBD8579Q012 deca_deca_core_store_purchaser_purchase_all_no_specify_product C Please specify the product you were looking for that the commissary does not carry.


N Text area, no char limit Skip Logic Group* Purchase All No Specify Product
















SBD8579Q013 fs_products_not_purchased E What type(s) of product(s) were you unable to purchase during your visit? (Please select all that apply.) Produce
produce Y Checkbox, one-up vertical Skip Logic Group* Products Not Purchased




















Bread
bread
























Cereal
cereal
























Coffee
coffee
























Dairy/Frozen
dairy_frozen
























Drinks
drinks
























Fresh Meat
fresh_meat
























Household
household
























International Foods
international_foods
























Pet Food
pet_food
























Prepared Foods
prepared_foods
























Snacks/Candy
snacks_candy
























Other, please specify F other_please_specify




















SBD8579Q014 fs_oe_other_products_not_purchased F Please specify the type(s) of product(s) you were unable to purchase.


N Text area, no char limit Skip Logic Group* Products Not Purchased other
















SBD8579Q015 deca_deca_core_store_purchaser_purchase_all_no_do_next G Since you did not purchase everything you intended to during your commissary visit, what do you plan to do next? Return to this commissary at another time
return_to_this_commissary_at_another_time Y Radio button, one-up vertical Skip Logic Group* Purchase All No Do Next




















Shop at another store
shop_at_another_store
























Visit another store's website
visit_another_stores_website
























Purchase a substitute for the item I was unable to purchase
purchase_a_substitute_for_the_item_i_was_unable_to_purchase
























Other, please specify I other_please_specify




















SBD8579Q016 deca_deca_core_store_purchaser_purchase_all_no_do_next_other I Please specify what you plan to do next.


N Text area, no char limit Skip Logic Group* Purchase All No Do Next Other
















SBD8579Q017 deca_deca_core_store_purchaser_staff_interaction
Where did you interact with the commissary associates during your visit? (Please select all that apply) Entering the store
entering_the_store Y Checkbox, one-up vertical
Staff interaction




















Shopping in the aisles
shopping_in_the_aisles
























Deli/Bakery
deli_bakery
























Produce
produce
























Meat
meat
























I only interacted with the associate during checkout
i_only_interacted_with_the_associate_during_checkout

Mutually Exclusive

















SBD8579Q018 deca_deca_core_store_purchaser_visit_frequency
How frequently do you shop at the commissary? This was my first visit to the commissary
first_visit Y Drop down, select one Skip Logic Group* Visit Frequency




















Once every 6 months or less often A six_months
























Once every few months A few_months
























Monthly
monthly
























Weekly
weekly
























Daily or more often
daily




















SBD8579Q019 deca_deca_core_store_purchaser_oe_visit_frequency A Why don't you shop at the commissary more frequently?


Y Drop down, select one Skip Logic Group*

















SBD8579Q020 deca_deca_core_store_purchaser_other_stores_shopped
Where else have you shopped for the type of products sold at the commissary in the past month? (Please select all that apply.) Traditional Grocery stores (e.g. Kroger, Publix, Food Lion, etc.) D, B traditional_grocery_stores_eg_kroger_publix_food_lion_etc Y Checkbox, one-up vertical Skip Logic Group* Other stores shopped




















Warehouse club stores (e.g. Costco, Sam's Club, etc.) D, B warehouse_club_stores_eg_costco_sams_club_etc

Randomize





















Premier Grocery (Wegmans, Whole Foods) D, B premier_grocery_wegmans_whole_foods
























Value Grocery (Aldi, Lidl, etc.) D, B value_grocery_aldi_lidl_etc
























Supercenter store (Walmart, Target, Meijer, etc.) D, B supercenter_store_walmart_target_meijer_etc
























Fresh (Fresh Market, Trader Joe's) D, B fresh_fresh_market_trader_joes
























Online only retailer (e.g. Amazon) D, B online_only_retailer_eg_amazon
























Other, please specify A, D, B other_please_specify

Anchor Answer Choice





















I have only shopped at the commissary in the last month
i_have_only_shopped_at_the_commissary_in_the_last_month

Mutually Exclusive

















SBD8579Q021 deca_deca_core_store_purchaser_oe_other_prod_purch A Please specify where else you have shopped for the type of products sold at the commissary.


N Text area, no char limit Skip Logic Group* OE Other Prod Purch
















SBD8579Q022 deca_deca_core_store_purchaser_how_purchased_outside_commissary D How did you make your non-commissary purchase(s)? (Please select all that apply.) I purchased at a physical store
i_purchased_at_a_physical_store Y Checkbox, one-up vertical Skip Logic Group* How Purchased Outside Commissary




















I ordered online and picked up in the store
i_ordered_online_and_picked_up_in_the_store

Randomize





















I ordered online and shipped the items to my home
i_ordered_online_and_shipped_the_items_to_my_home
























Other
other

Anchor Answer Choice

















SBD8579Q023 deca_deca_core_store_purchaser_why_shop_other_stores B Why didn't you shop for these items at the commissary? (Please select all that apply.) The commissary operating days are not convenient
the_commissary_operating_days_are_not_convenient Y Checkbox, one-up vertical Skip Logic Group* Why shop other stores




















The commissary location is not convenient
the_commissary_location_is_not_convenient
























The commissary hours are not convenient
the_commissary_hours_are_not_convenient

Randomize





















The commissary doesn't carry the specific item(s) I wanted
the_commissary_doesnt_carry_the_specific_items_i_wanted
























The commissary was out of stock of the item(s) I wanted
the_commissary_was_out_of_stock_of_the_items_i_wanted
























I wanted to have the item(s) delivered
i_wanted_to_have_the_items_delivered
























The quality of items at the commissary is poor
the_quality_of_items_at_the_commissary_is_poor
























Other, please specify C other_please_specify

Anchor Answer Choice

















SBD8579Q024 deca_deca_core_store_purchaser_oe_why_shop_other_stores C Please specify why you did not shop for these items at the commissary.























SBD8579Q025 deca_deca_core_store_purchaser_delighted_comment
Please tell us about something that delighted you during your shopping trip.


N Text area, no char limit
Delighted comment
















SBD8579Q026 fs_improve
What else would you like to share with us to help improve your commissary shopping experience? (Please do not enter any personally-identifiable information, including your social security number, account number(s), or any username(s) and/or password(s) in this survey.)


N Text area, no char limit
Improve
















SBD8579Q027 deca_deca_core_store_purchaser_new_services
What new items or services would you most like to see at your commissary?


N Text area, no char limit
New Services
















SBD8579Q028 deca_deca_core_store_purchaser_range_spent
How much do you typically spend per month at a commissary? $0-$50
0_50 Y Drop down, select one
$ Range Spent




















$51-$100
51_100
























$101-$150
101_150
























$151-$200
151_200
























$201-$250
201_250
























$251-$300
251_300
























$301-$350
301_350
























$351-$400
351_400
























$401-$450
401_450
























$451-$500
451_500
























$501-$600
501_600
























$601 or more
601_or_more
























Prefer not to respond
prefer_not_to_respond
























I did not make a purchase
i_did_not_make_a_purchase




















SBD8579Q029 deca_deca_core_store_purchaser_sponsor_status
Please select your sponsor's status. Active duty
active_duty Y Drop down, select one
Sponsor Status




















Retired military
retired_military
























Guard/reserve (G/R active)
guard_reserve_g_r_active
























G/R Inactive
g_r_inactive
























Veteran
veteran
























Civilian
civilian
























Other
other
























Prefer not to respond
prefer_not_to_respond




















SBD8579Q030 fs_demos_age
Which category includes the age of the primary shopper? Under 20
under_20 N Drop down, select one
Demos: Age




















20 - 24
20_24
























25 - 29
25_29
























30 - 34
30_34
























35 - 39
35_39
























40 - 44
40_44
























45 - 49
45_49
























50 - 54
50_54
























55 - 59
55_59
























60 - 64
60_64
























65+
65
























Prefer not to respond
prefer_not_to_respond




















SBD8579Q031 fs_demos_gender
What is the gender of the primary shopper? Male
male N Radio button, one-up vertical
Demos: Gender




















Female
female
























Prefer not to respond
prefer_not_to_respond




















SBD8579Q032 fs_demos_marital_status
What is your marital status? Single, never married
single_never_married N Drop down, select one
Demos: Marital Status




















Married or domestic partnership
married_or_domestic_partnership
























Widowed
widowed
























Divorced
divorced
























Separated
separated
























Prefer not to respond
prefer_not_to_respond




















SBD8579Q033 deca_deca_core_store_purchaser_household_number
How many people including yourself currently live in your household? 1
1 Y Drop down, select one
Household Number




















2
2
























3
3
























4
4
























5
5
























6
6
























7
7
























8 or more
8_or_more
























Prefer not to respond
prefer_not_to_respond




















SBD8579Q034 fs_demos_children
What are the age groups of any children that live in your household? (Please select all that apply.) No children in household
no_children_in_household N Checkbox, one-up vertical Mutually Exclusive Demos: Children




















Expecting a baby
expecting_a_baby
























0 to 2 years old
0_2
























3 to 5 years old
3_to_5_years_old
























6 to 7 years old
6_to_7_years_old
























8 to 12 years old
8_12
























13 to 15 years old
13_15
























16 to 17 years old
16_17
























Adult child(ren) 18 or older living at home
adult_children_18_or_older
























Prefer not to respond
prefer_not_to_respond

Mutually Exclusive

















SBD8579Q035 deca_deca_core_store_purchaser_zipcode
Please enter the 5-digit zip code of your current residence. (If OCONUS or aboard ship use FPO zip code. If you don't have a zip code, enter 99999)


N Text field, <100 char
ZipCode
















Sheet 7: Attributes
Attribute Value
Channel Store
Touchpoint Name In-Location Purchase
Hierarchy Store
Model Type PredCSAT Store Purch
Journey Phase Purchase
Touchpoint Type Premium
Partner Involved No
Replay No
Version Number of Model Template 17.2.G


Survey Type PREDCSAT_NPS
Look and Feel Single Page
Theme Color #009fea
File Typeapplication/vnd.openxmlformats-officedocument.spreadsheetml.sheet
File Modified0000-00-00
File Created0000-00-00
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