2019 243 1090-0008 Survey Mapping Document FTC.gov Mobile

2019 243 1090-0008 Survey Mapping Document FTC.gov Mobile.docx

E-Government Website Customer Satisfaction Surveys

2019 243 1090-0008 Survey Mapping Document FTC.gov Mobile

OMB: 1090-0008

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Survey:

FTC.gov Mobile



 

IA#:



 

Date: 11/14/2019



 





SURVEY TYPE:

Government – Mobile Informational

 





Survey Q#

Type#

Topic Type

 

1 Standard Look and Feel - Appeal

2 Standard Look and Feel - Balance

3 Standard Look and Feel - Readability

4 Standard Site Performance Loading

5 Standard Site Performance Consistency

6 Standard Site Performance Completeness

7 Standard Navigation Organized

8 Standard Navigation Options

9 Standard Navigation Layout

10 Standard Site info – Ability to sort

11 Standard Site info – Ability to narrow choices

12 Standard Site info - Features

13 Standard Site Info - Thoroughness

14 Standard Site Info Understandable

15 Standard Site Info Answers

16 Standard Site info – Ability to sort

17 Standard Site info – Ability to narrow choices

18 Standard Site info - Features

19 Standard Satisfaction Overall

20 Standard Satisfaction Expectations

21 Standard Satisfaction Ideal

22 Standard Recommend FTC.gov

23 Standard Primary Resource

24 Standard Return to FTC.gov

25 Custom Primary Reason

26 Custom Specify Primary Reason if Other

27 Custom Task Accomplishment

28 Custom If not why

29 Custom Overall site improvement

30 Custom Topics of interest

31 Custom Rate satisfaction with search feature

32 Custom Visit Frequency

33 Custom Primary Role

34 Custom Primary Role if Other

35 Custom Age

File Typeapplication/vnd.openxmlformats-officedocument.wordprocessingml.document
AuthorParrillo, Jeffrey Michael
File Modified0000-00-00
File Created2021-01-15

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