1090-0008 Survey Mapping Document SSA FO

Survey: Customer Satisfaction SSA FO
I/A#: 30688
Date: 12/20/2019
SURVEY TYPE:
Survey Q#	Type#		Topic Type
1	Model		Satisfaction - Overall
2	Model		Satisfaction - Expectations
3	Model		Satisfaction - Ideal
4	Model		Recommend
5	Model		Recommend
6	Model		Accessibility - Convenience
7	Model		Accessibility - Easy Connection
8	Model		Accessibility - Wait Time
9	Model		Representative - Understanding
10	Model		Representative - Empathy
11	Model		Representative - Knowledge
12	Model		Representative - Authority
13	Model		Service Resolution - Complete
14	Model		Service Resolution - Thoroughness
15	Model		Service Resolution - Efficiency
16	Model		Visit Again
17	Custom		A11-Satisfied
18	Custom		A11-Trust
19	Custom		A11-Quality
20	Custom		A11-Ease
21	Custom		A11-Speed
22	Custom		A11-Treatment
23	Custom		A11-Helpful
24	Custom		Accessible
25	Custom		Appearance
26	Custom		Comfort
27	Custom		Check-in
28	Custom		Waiting
29	Custom		Privacy
30	Custom		Knowledgeable
31	Custom		Primary Reason
32	Custom		Primary Reason Other
33	Custom		Online Aware Apply
34	Custom		Why Not Apply Online
35	Custom		Online Aware B
36	Custom		OE_Online Aware B
37	Custom		Online Aware C
38	Custom		OE_Online Aware C
39	Custom		Online Aware Letter
40	Custom		OE_Online Aware Letter
41	Custom		Online Aware Status
42	Custom		OE_Online Aware Status
43	Custom		Accomplish
44	Custom		Why Not Accomplish
45	Custom		Do Next Not Accomplish
46	Custom		Do Next Other
47	Custom		Prior Attempt
48	Custom		Westchester Pilot
49	Custom		Westchester Pilot_On Behalf
50	Custom		Westchester Pilot_Appointment
51	Custom		Westchester Pilot_Rep Interact
52	Custom		Westchester Pilot_Device
53	Custom		Westchester Pilot_Smart Tablet
54	Custom		OE_Westchester Pilot_Smart Tablet
55	Custom		Westchester Pilot_Express Services
56	Custom		OE_Westchester Pilot_Express Services
57	Custom		Westchester Pilot_Self Serve
58	Custom		OE_Westchester Pilot_Self Serve
59	Custom		Westchester Pilot_Info Center
60	Custom		OE_Westchester Pilot_Info Center
61	Custom		Westchester Pilot_Hologram
62	Custom		OE_Westchester Pilot_Hologram
63	Custom		Westchester Pilot_Tools
64	Custom		OE_Westchester Pilot_Tools Future Use
65	Custom		Westchester Pilot_Recommend
66	Custom		OE_Westchester Pilot_Recommend
67	Custom		Westchester Pilot_Other Channels
68	Custom		Westchester Pilot_mySS Account
69	Custom		Westchester Pilot_Demo Education
70	Custom		Chicago Pilot
71	Custom		Chicago Pilot_Reason
72	Custom		Chicago Pilot_Orange Station
73	Custom		Chicago Pilot_Grey SSA Card
74	Custom		Chicago Pilot_Informational Video
75	Custom		Chicago Pilot_On Behalf
76	Custom		Chicago Pilot_Appointment
77	Custom		Chicago Pilot_Barcode Xpress
78	Custom		Chicago Pilot_Letter Xpress
79	Custom		Chicago Pilot_Xpress Appointment Didnt Use
80	Custom		Chicago Pilot_Xpress Pictures
81	Custom		Chicago Pilot_QR Code
82	Custom		Chicago Pilot_iCalendar
83	Custom		Chicago Pilot_Toni
84	Custom		Chicago Pilot_Monitor
85	Custom		Chicago Pilot_Smart Phone
86	Custom		Chicago Pilot_Interact
87	Custom		Chicago Pilot_Sound Quality
88	Custom		Chicago Pilot_Self Help
89	Custom		OE_Chicago Pilot_Self Help
90	Custom		Chicago Pilot_Self Help Tools
91	Custom		Chicago Pilot_Hear Rep
92	Custom		Chicago Pilot_Headset
93	Custom		Chicago Pilot_Vidoes Helpful
94	Custom		Chicago Pilot_Conduct Online
95	Custom		Chicago Pilot_Tablet
96	Custom		Chicago Pilot_Tablet Businesses
97	Custom		OE_Chicago Pilot_Tablet Businesses
98	Custom		OE_Chicago Pilot_Tablet SSA Card
99	Custom		Chicago Pilot_SSA Card Help
100	Custom		Chicago Pilot_Comfort Elsewhere
101	Custom		OE_Chicago Pilot_Additional Comments
102	Custom		Chicago Pilot_Demo Education