Form 252 2019 252 NIJ Mobile Browse (1)

E-Government Website Customer Satisfaction Surveys

2019 252 NIJ Mobile Browse (1) (1).xlsx

2019 252 NIJ mobile OJJDP desktop and Mobile

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Welcome and Thank You Text
Model Questions
Custom Questions


Sheet 1: Welcome and Thank You Text


The text you see here will appear at the top and bottom of your survey, examples below.



Default text is included and you may modify this text as needed.









Welcome and Thank You Text









Welcome Text
Welcome Text - Tablet / Phone








Thank you for visiting nij.ojp.gov. You've been selected to participate in a brief survey to let us know how we can improve your experience. Please take a minute to share your opinions.




































Thank You Text
Thank You Text - Tablet / Phone








Thank you for taking our survey - and for helping us serve you better.
We appreciate your input!





































Example Desktop
Example Mobile











































































































































































Sheet 2: Model Questions

Model Name
NIJ Mobile Browse
Red & Strike-Through: Delete



Model ID


Underlined & Italicized: Re-order


Partitioned
Yes - 2MQ
Pink: Addition


Date


Blue: Reword


Model Version
17.3.Y















Label Satisfaction Questions
Label Element Questions
Label Future Behaviors





Satisfaction

Look and Feel (1=Poor, 10=Excellent, Don't Know)

Return
(1=Very Unlikely, 10=Very Likely)
1 Satisfaction - Overall What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)
5 Look and Feel - Appeal Please rate the visual appeal of this site. 23 Return How likely are you to return to nij.ojp.gov in the future?
2 Satisfaction - Expectations How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)
6 Look and Feel - Balance Please rate the balance of graphics and text on this site.

Trust (1=Strongly Disagree, 10=Strongly Agree)
3 Satisfaction - Ideal How does this site compare to an ideal website?
(1=Not Very Close, 10=Very Close)
7 Look and Feel - Readability Please rate the readability of the pages on this site. 24 Trust - Best Interests I can count on this agency to act in my best interests.


Recommend (NPS)
(1=Very Unlikely, 10=Very Likely)


Site Performance (1=Poor, 10=Excellent, Don't Know) 25 Trust - Trustworthy I consider this agency to be trustworthy.
4 Recommend Agency How likely are you to recommend this agency to someone else? 8 Site Performance - Loading Please rate how quickly pages load on this site. 26 Trust - Do Right This agency can be trusted to do what is right.



9 Site Performance - Consistency Please rate the consistency of speed from page to page on this site.





10 Site Performance - Completeness Please rate how completely the page content loads on this site.







Navigation (1=Poor, 10=Excellent, Don't Know)





11 Navigation - Organized Please rate how well this site is organized.





12 Navigation - Options Please rate the options available for navigating this site.





13 Navigation - Layout Please rate how well the site layout helps you find what you need.







Information Browsing (1=Poor, 10=Excellent, Don't Know)





14 Information Browsing - Sort Please rate the ability to sort information by criteria that are important to you on this site.





15 Information Browsing - Narrow Please rate the ability to narrow choices to find the information you are looking for on this site.





16 Information Browsing - Features Please rate how well the features on the site help you find the information you need.





16
Site Information (1=Poor, 10=Excellent, Don't Know)






Site Information - Thoroughness Please rate the thoroughness of information provided on this site.





17 Site Information - Understandable Please rate how understandable this site’s information is.





18 Site Information - Answers Please rate how well the site’s information provides answers to your questions.
















Jose Benki: Alternative for sites with no images on the product pages.








































Sheet 3: Custom Questions

Model Name
NIJ Mobile Browse

Red & Strike-Through: Delete


Model ID
0

Underlined & Italicized: Re-order

Partitioned
Yes - 2MQ

Pink: Addition

Date



Blue: Reword











QID Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label


How often do you visit this site? First time
Y Drop down, select one Skip Logic Group* Visit Frequency



Daily A,B






Weekly A,B






Monthly A,B






Once every few months A,B






Once every 6 months or less A,B




A We recently made some changes to our site. Overall how do you feel about the new design compared to what it was previously? Better
Y Radio button, one-up vertical Skip Logic Group* New Site Rating


About the same






Worse







I did not notice any change





B If you have any thoughts or suggestions about the new design, please share them here.

N Text area, no char limit Skip Logic Group* New Site Comment


What is your role in visiting the site today? Agency administrator/manager
Y Drop down, select one Skip Logic Group* Role



Law enforcement officer







Corrections officer







Officer of the Court







Author/Journalist







Trainer or educator







Behavioral/social science researcher







Forensic Science Practitioner







Technology researcher/developer







Elected/appointed official, or a member of their staffs







Student B






General Public







Other A




A What else best describes your role?

N Text area, no char limit Skip Logic Group* OE_Role

B Which profession or professions do you hope to pursue? (Select all that apply) Agency administrator/manager
Y Checkbox, one-up vertical Skip Logic Group* Profession



Law enforcement officer







Corrections officer







Officer of the Court







Trainer or educator







Behavioral/social science researcher







Forensic Science Practitioner







Technology researcher/developer







Author/Journalist







Elected/appointed official, or a member of their staffs







Non-justice related field







A profession that is not listed here






What is your primary reason for visiting the NIJ site today? Guidance on a policy/practice decision or change
Y Radio button, one-up vertical Skip Logic Group* MainReason



Guidance on developing/changing a practice or intervention program







Guidance on using or buying technology/equipment







Information for a technology development project







Apply for/find information on available funding







Find or take training







Materials for a course I'm teaching







Materials for a course I'm taking







Information for a research project







Background information on a topic







List of resources on a topic







Other A




A What was the other primary reason for your visit to the NIJ site today?

N Text area, no char limit Skip Logic Group* OE_MainReason


What specifically were you doing on the NIJ site today?

N Text area, no char limit
Doing on Site


What prompted you to visit the NIJ site? Search engine
Y Radio button, one-up vertical Skip Logic Group* PromptedYou



Another website/link B






Email C






A colleague or instructor







Social media post







Prior use of the site







Other







I don't remember





B Which website/link prompted you to visit? Another DOJ site
Y Radio button, one-up vertical Skip Logic Group* Website/Link



Another government site







An association site







A university or college site







A commercial site







Other D




D Which other website/link prompted you to visit the NIJ Site?

N Text area, no char limit Skip Logic Group* OE_Other Website/Link

C Where was the email sent from? From a colleague
Y Radio button, one-up vertical Skip Logic Group* Email Origin



From NIJ







From another email service







Other






Did the page you arrived on have the content you expected? Yes
Y Radio button, one-up vertical
Expected Destination



No







I don't remember






Did you accomplish what you wanted to do today on this site? Yes
Y Drop down, select one Skip Logic Group* Accomplish



No A




A Please tell us why you were unable to accomplish your task today:

N Text area, no char limit Skip Logic Group* OE_Not Accomplish


Other than what you were originally looking for, did you find anything else interesting on the site? Yes A Y Radio button, one-up vertical Skip Logic Group* Other Info



No





A What other interesting information did you find on the site?

N Text area, no char limit Skip Logic Group* OE_Other Info


How did you look for information on the site today? I used the search box on this website A Y Radio button, one-up vertical Skip Logic Group* How info found



I browsed the content on this website







I browsed the content and used the search box on this website A






I used a bookmark or link to go there directly







I used a web search engine, like Google or Bing







Other





A Were the search results helpful? Yes
Y Drop down, select one Skip Logic Group* Search results



No C




C Why were the search results not helpful? (Choose your primary reason) It returned no useful results
Y Radio button, one-up vertical Skip Logic Group* Search Difficulties



It returned too many results







Results links were broken







Results were not relevant to my search terms or needs







Results showed old versions of pages/documents







Search required too many attempts







Results were too similar/redundant







I was not sure what words to use in my search







Search speed was too slow







Other D




D Please describe the search difficulties you experienced:

N Text area, no char limit Skip Logic Group* OE_Search Difficulties


How much time did you spend on the site today compared to what you expected? Less time than I expected
Y Radio button, one-up vertical
Time on Site



About the same amount of time as I expected







More time than I expected







Not sure






How likely are you to discourage someone from interacting with this agency? 1=Very Unlikely
Y Radio button, scale, no don't know
WordofMouthIndex



2







3







4







5







6







7







8







9







Very Likely=10






What is your gender? Male
Y Radio button, one-up vertical
Gender



Female







Prefer not to respond






Which category includes your age? Under 18
Y Radio button, one-up vertical
Age



18 - 24







25 - 34







35 - 44







45 - 54







55 - 64







65 or older







Prefer not to respond






If you could improve one thing about this website, what would it be?

N Text area, no char limit
OE_Improvement
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