Regular Generic Clearance for Customer Satisfaction

Forms and Documents

Document Name	Status
SS_for_OST_Regular_Generic_Clearance_June_2018_updated.docx Supporting Statement A	2018-06-14
30-day_Notice_Regular_General_Clearance_31_May_2018.pdf Supplementary Document	2018-06-13
Regular_Generic_Clearance_60_Day_Notice_published_on_March_6_2018__83.FR.9575.pdf Supplementary Document	2018-06-13

IC Document Collections

IC ID	Document Title	Status

ICR Details

OMB Control No: 2105-0575	ICR Reference No: 201806-2105-002
Status: Active	Previous ICR Reference No:
Agency/Subagency: DOT/OST	Agency Tracking No:
Title: Regular Generic Clearance for Customer Satisfaction
Type of Information Collection: New collection (Request for a new OMB Control Number)	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 10/11/2018
	Date Received in OIRA: 06/29/2018
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	10/31/2021	36 Months From Approved
Responses	6,000	0	0
Time Burden (Hours)	2,000	0	0
Cost Burden (Dollars)	300,000	0	0

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Abstract: This is to request the Office of Management and Budget’s (OMB) approval for the proposed Regular Generic Clearance for the Collection of Qualitative Feedback on Customer Satisfaction. In order to work continuously to ensure that our programs are effective and meet our customers’ needs, Office of the Secretary of Transportation (OST) (hereafter “the Agency”), seeks to obtain an OMB approval of a Regular Generic Clearance to collect qualitative feedback on our service delivery. By qualitative feedback we mean information that provides useful insights on perceptions and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study. The Agency has already received OMB’s approval for a Fast Track Clearance (OMB Control # 2105-0573).

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Regulatory Planning and Review
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	83 FR 9575	03/06/2018
30-day Notice:	Federal Register Citation:	Citation Date:
	83 FR 25112	05/31/2018
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 0

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	6,000	0	0	6,000	0	0
Annual Time Burden (Hours)	2,000	0	0	2,000	0	0
Annual Cost Burden (Dollars)	300,000	0	0	300,000	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This is DOT OST's first request for a Regular Generic Clearance ICR which will serve as an umbrella for subsequent Generic Clearance for surveys conducted by OST program Offices. The Agency has already received OMB’s approval for a Fast Track Clearance (OMB Control # 2105-0573).

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Annual Cost to Federal Government: $223,750

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 06/29/2018

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