Consumer Response Government and Congressional Boarding Forms

Forms and Documents

Document Name	Status
Congressional Boarding Form Form and Instruction	Modified
Government Boarding Form Form and Instruction	Modified
3170-0057 Supporting Statement OMB.pdf Supporting Statement A	2019-03-27

IC Document Collections

IC ID	Document Title	Status
218376	Congressional Boarding Form Form and Instruction	Modified
218375	Government Boarding Form Form and Instruction	Modified

ICR Details

OMB Control No: 3170-0057	ICR Reference No: 201809-3170-001
Status: Active	Previous ICR Reference No: 201509-3170-001
Agency/Subagency: CFPB	Agency Tracking No:
Title: Consumer Response Government and Congressional Boarding Forms
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 06/04/2019
	Date Received in OIRA: 04/01/2019
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	06/30/2022	36 Months From Approved	06/30/2019
Responses	90	0	187
Time Burden (Hours)	14	0	41
Cost Burden (Dollars)	0	0	0

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Abstract: Section 1013(b)(3)(A) of the Dodd-Frank Wall Street Reform and Consumer Protection Act (Dodd-Frank Act or Act) requires the Bureau of Consumer Financial Protection (“the Bureau”) to facilitate the coordinated collection, monitoring, and response to consumer complaints regarding certain financial products and services. The Consumer Financial Protection Act further provides for consumer complaint information sharing between the Bureau and State and Federal agencies (“Agencies”) and for consumer complaint sharing and reporting to Congress. To fulfill these mandates, the Bureau has developed separate portals for Agencies and Congressional users as part of its secure web portal offerings (the “Government Portal” and the “Congressional Portal,” respectively). Through the Government Portal, Agencies can view consumer-submitted complaint data in a user-friendly format that allows easy identification of complaints currently active in the Bureau process, complaints referred to a prudential federal regulator, and other closed/archived complaints. This portal includes features for Agencies to export selected complaint data and search by company, consumer name, consumer financial product and more. This portal also allows Agencies to identify whether a named company has responded to a complaint and view the company closure response category. The Congressional Portal has some of the same capabilities as the Government Portal and provides members of Congress and authorized congressional office staff with the ability to view consumer complaints they submit on behalf of their constituents with the consumer’s express written authorization for the release of their personal information. The Congressional Portal only displays information about complaints submitted by the individual congressional office.

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Authorizing Statute(s): PL: Pub.L. 111 - 203 Title X, Sec. 1013(b)(3)(A) Name of Law: The Consumer Financial Protection Act of 2010
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	83 FR 64567	12/17/2018
30-day Notice:	Federal Register Citation:	Citation Date:
	84 FR 12235	04/01/2019
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 2

IC Title	Form No.	Form Name
Congressional Boarding Form	NA	BOARDING FORM: CFPB Congressional Portal
Government Boarding Form	NA	BOARDING FORM: CFPB Government Portal

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	90	187	0	-97	0	0
Annual Time Burden (Hours)	14	41	0	-8	-19	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: Yes

Burden Reduction Due to: Changing Forms

Short Statement: The Bureau has made modifications to the form and reassessed the burden on respondents. Accordingly, the Bureau is reducing the estimated response time from 15 minutes to 10 minutes for initial intake. The Bureau has also re-estimated the annual responses. The Bureau has re-estimated downward the annual number of congressional offices and other government users who will complete this form for the first time (i.e., initial intake). Additionally, the Bureau has re-estimated downward the number of revised Government Boarding Forms submitted annually. These re-estimates are based on recent experience and information gathered in the course of boarding entities and utilizing this form.

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Annual Cost to Federal Government: $15

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     Yes

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     Yes

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Yes

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 04/01/2019

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