QSA Customer Feedback Report

Forms and Documents

Document Name	Status
Form 8100-7 QSA Customer Feedback Report Form and Instruction	Modified
2120-0605 Supporting Statement B 10 18 18 final ML.docx Supporting Statement B	2018-10-19
2120-0605 Supporting Statement A 11 21 19 final.docx Supporting Statement A	2019-11-22

IC Document Collections

IC ID	Document Title	Status
25697	QSA Customer Feedback Report Form and Instruction	Modified

ICR Details

OMB Control No: 2120-0605	ICR Reference No: 201810-2120-002
Status: Active	Previous ICR Reference No: 201508-2120-002
Agency/Subagency: DOT/FAA	Agency Tracking No:
Title: QSA Customer Feedback Report
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 11/22/2019
	Date Received in OIRA: 10/29/2018
Terms of Clearance: Prior to re-submission of this iCR, the agency will update all citations to government sources.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	11/30/2022	36 Months From Approved	11/30/2019
Responses	190	0	200
Time Burden (Hours)	95	0	100
Cost Burden (Dollars)	0	0	0

---

Abstract: Production Approval Holders (PAH) are recognized by the Federal Aviation Administration as having the authority to produce products, articles and parts for use on U.S. civil aircraft. The customer feedback report is a voluntary survey, sent to FAA production approval holders (PAH) prior to the QSA audit conducted by the FAA at their production facility. Individual PAH facilities are subject to the QSA audit every 24, 36, or 48 months depending on the complexity and criticality of the aircraft product or article that they manufacture. The customer feedback survey is voluntarily reported to FAA on occasion, which is predicated on the revolving due date of that audit. The survey seeks to obtain information that is voluntarily disclosed by the PAH and used by the FAA to invoke continuous improvement of the QSA process. The survey offers the PAH the opportunity to divulge issues or concerns regarding the preparation, timeliness, communication, coordination and professionalism regarding the completed QSA. The information provides transparency to the FAA managing offices with regard to the effectiveness of the conduct of the audit and the collaborative exchange of information between industry and government regulatory policy. The feedback information is generally not technical in nature, but identifies potential gaps in training and opportunities to adjust the QSA administrative protocols to adopt changes as the PAH certificate management process and automation tools to support that process evolve. Most PAHs are subject to a QSA every two to four years depending on the complexity of their product. The feedback information submitted by the PAH on the 8100-7 form at the conclusion of the QSA is a voluntary survey. It is collected and reviewed by FAA offices including the local field offices, manufacturing inspection offices and the surveillance and oversight policy section of AIR-600 in order to improve the administration and conduct of the QSA at the local and national levels. The FAA has typically used the feedback to clarify the information provided in the QSA briefing presentations and to improve the overall audit presentation and experience. Improvements to FAA Order 8120.23, Certificate Management of Production Approval Holders, have been and will continue to be incorporated as a result of the on-going collection of data.

---

Authorizing Statute(s): EO: EO 12062 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

---

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

---

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	83 FR 40619	08/15/2018
30-day Notice:	Federal Register Citation:	Citation Date:
	83 FR 5372	10/24/2018
Did the Agency receive public comments on this ICR? No

---

Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
QSA Customer Feedback Report	8100-7	Quality System Audit Feedback Report

---

ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	190	200	0	0	-10	0
Annual Time Burden (Hours)	95	100	0	0	-5	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The total number of respondents was adjusted downward from 200 to 190. This was based on the latest three year average.

---

Annual Cost to Federal Government: $2,875

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

---

Common Form ICR:  No

---

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 10/29/2018

---