Prior to
re-submission of this iCR, the agency will update all citations to
government sources.
Inventory as of this Action
Requested
Previously Approved
11/30/2022
36 Months From Approved
11/30/2019
190
0
200
95
0
100
0
0
0
Production Approval Holders (PAH) are
recognized by the Federal Aviation Administration as having the
authority to produce products, articles and parts for use on U.S.
civil aircraft. The customer feedback report is a voluntary survey,
sent to FAA production approval holders (PAH) prior to the QSA
audit conducted by the FAA at their production facility. Individual
PAH facilities are subject to the QSA audit every 24, 36, or 48
months depending on the complexity and criticality of the aircraft
product or article that they manufacture. The customer feedback
survey is voluntarily reported to FAA on occasion, which is
predicated on the revolving due date of that audit. The survey
seeks to obtain information that is voluntarily disclosed by the
PAH and used by the FAA to invoke continuous improvement of the QSA
process. The survey offers the PAH the opportunity to divulge
issues or concerns regarding the preparation, timeliness,
communication, coordination and professionalism regarding the
completed QSA. The information provides transparency to the FAA
managing offices with regard to the effectiveness of the conduct of
the audit and the collaborative exchange of information between
industry and government regulatory policy. The feedback information
is generally not technical in nature, but identifies potential gaps
in training and opportunities to adjust the QSA administrative
protocols to adopt changes as the PAH certificate management
process and automation tools to support that process evolve. Most
PAHs are subject to a QSA every two to four years depending on the
complexity of their product. The feedback information submitted by
the PAH on the 8100-7 form at the conclusion of the QSA is a
voluntary survey. It is collected and reviewed by FAA offices
including the local field offices, manufacturing inspection offices
and the surveillance and oversight policy section of AIR-600 in
order to improve the administration and conduct of the QSA at the
local and national levels. The FAA has typically used the feedback
to clarify the information provided in the QSA briefing
presentations and to improve the overall audit presentation and
experience. Improvements to FAA Order 8120.23, Certificate
Management of Production Approval Holders, have been and will
continue to be incorporated as a result of the on-going collection
of data.
EO: EO
12062 Name/Subject of EO: Setting Customer Service Standards
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.