QSA Customer Feedback Report

ICR 201810-2120-002

OMB: 2120-0605

Federal Form Document

Forms and Documents
Document
Name
Status
Form and Instruction
Modified
Supporting Statement B
2018-10-19
Supporting Statement A
2019-11-22
IC Document Collections
IC ID
Document
Title
Status
25697 Modified
ICR Details
2120-0605 201810-2120-002
Active 201508-2120-002
DOT/FAA
QSA Customer Feedback Report
Extension without change of a currently approved collection   No
Regular
Approved with change 11/22/2019
Retrieve Notice of Action (NOA) 10/29/2018
Prior to re-submission of this iCR, the agency will update all citations to government sources.
  Inventory as of this Action Requested Previously Approved
11/30/2022 36 Months From Approved 11/30/2019
190 0 200
95 0 100
0 0 0

Production Approval Holders (PAH) are recognized by the Federal Aviation Administration as having the authority to produce products, articles and parts for use on U.S. civil aircraft. The customer feedback report is a voluntary survey, sent to FAA production approval holders (PAH) prior to the QSA audit conducted by the FAA at their production facility. Individual PAH facilities are subject to the QSA audit every 24, 36, or 48 months depending on the complexity and criticality of the aircraft product or article that they manufacture. The customer feedback survey is voluntarily reported to FAA on occasion, which is predicated on the revolving due date of that audit. The survey seeks to obtain information that is voluntarily disclosed by the PAH and used by the FAA to invoke continuous improvement of the QSA process. The survey offers the PAH the opportunity to divulge issues or concerns regarding the preparation, timeliness, communication, coordination and professionalism regarding the completed QSA. The information provides transparency to the FAA managing offices with regard to the effectiveness of the conduct of the audit and the collaborative exchange of information between industry and government regulatory policy. The feedback information is generally not technical in nature, but identifies potential gaps in training and opportunities to adjust the QSA administrative protocols to adopt changes as the PAH certificate management process and automation tools to support that process evolve. Most PAHs are subject to a QSA every two to four years depending on the complexity of their product. The feedback information submitted by the PAH on the 8100-7 form at the conclusion of the QSA is a voluntary survey. It is collected and reviewed by FAA offices including the local field offices, manufacturing inspection offices and the surveillance and oversight policy section of AIR-600 in order to improve the administration and conduct of the QSA at the local and national levels. The FAA has typically used the feedback to clarify the information provided in the QSA briefing presentations and to improve the overall audit presentation and experience. Improvements to FAA Order 8120.23, Certificate Management of Production Approval Holders, have been and will continue to be incorporated as a result of the on-going collection of data.

EO: EO 12062 Name/Subject of EO: Setting Customer Service Standards
  
None

Not associated with rulemaking

  83 FR 40619 08/15/2018
83 FR 5372 10/24/2018
No

1
IC Title Form No. Form Name
QSA Customer Feedback Report 8100-7 Quality System Audit Feedback Report

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 190 200 0 0 -10 0
Annual Time Burden (Hours) 95 100 0 0 -5 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No
The total number of respondents was adjusted downward from 200 to 190. This was based on the latest three year average.

$2,875
Yes Part B of Supporting Statement
    No
    No
No
No
No
Uncollected
John Donaldson 2022678793

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
10/29/2018


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