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Serving the best customers in the world.
Our philosophy at the Exchange is simple – We want to be your first choice for
shopping! The results of this survey will let us know how we are doing and what we
need to improve.
Please read the Agency Disclosure Notice and Instructions that follow before
completing this survey. While completing, please do not include any Personally
Identifiable Information (PII) within your responses.
Army & Air Force Exchange Service
Exchange Retail Sales Transaction Data
Customer Satisfactory Survey
OMB NO. 0702-0130
OMB approval expires
DEC 31, 2018
(Please read before completing survey.)
AGENCY DISCLSOURE NOTICE
The public reporting burden for this collection of information, 0702-0130, is estimated to
average 15 minutes per response, including the time for reviewing instructions, searching
existing data sources, gathering and maintaining the data needed, and completing and
reviewing the collection of information. Send comments regarding the burden estimate or
burden reduction suggestions to the Department of Defense, Washington Headquarters
Services, at [email protected]. Respondents
should be aware that notwithstanding any other provision of law, no person shall be subject to
any penalty for failing to comply with a collection of information if it does not display a
currently valid OMB control number.
INSTRUCTIONS
1.
Think about your last shopping experience at an Exchange facility when answering the questions on the survey.
2.
Questions are optional.
3.
To complete the survey, press the done button.
Exchange Customer Satisfaction Survey
Page 1 of 7
AF
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Exchange Customer Satisfaction Survey
67%
Think about your most recent visit to the Exchange and rate your shopping
experience.
* 1. Did we greet you?
Yes
No
R
NA
Please share with us any additional comments or suggestions.
D
Please do not include any Personally Identifiable Information (PII).
* 2. How friendly were our associates?
Not
friendly
(1)
2
3
4
Somewhat
friendly
(5)
Extremely
friendly
6
7
8
9
(10)
N/A
Please share with us any additional comments or suggestions.
Please do not include any Personally Identifiable Information (PII).
https://www.surveymonkey.com/r/myexchsurvey
12/13/2018
Exchange Customer Satisfaction Survey
Page 2 of 7
* 3. How clean was the store?
Not at
all
clean
(1)
Extremely
2
3
Somewhat
clean (5)
4
6
7
8
clean
(10)
9
N/A
AF
T
Please share with us any additional comments or suggestions.
Please do not include any Personally Identifiable Information (PII).
* 4. How well organized was the store?
Not
organized
Somewhat
organized
2
3
4
(5)
6
7
8
9
(10)
N/A
R
at all (1)
Very
organized
Please share with us any additional comments or suggestions.
D
Please do not include any Personally Identifiable Information (PII).
* 5. How clean were our restrooms?
Not at
all
clean
(1)
Very
clean
Moderately
2
3
4
clean (5)
6
7
8
9
(10)
N/A
Please share with us any additional comments or suggestions.
Please do not include any Personally Identifiable Information (PII).
https://www.surveymonkey.com/r/myexchsurvey
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Exchange Customer Satisfaction Survey
Page 3 of 7
* 6. How well stocked was our restroom (toilet paper, soap, paper towels)?
Not
stocked
(1)
Somewhat
stocked
2
3
4
(5)
Well
stocked
6
7
8
9
(10)
N/A
Please share with us any additional comments or suggestions.
AF
T
Please do not include any Personally Identifiable Information (PII).
* 7. How knowledgeable were our associates in helping you with your purchase?
Not
Somewhat
knowledgeable
(1)
2
3
4
Extremely
knowledgeable
(5)
6
7
8
9
knowledgeable
(10)
N/A
D
R
Please share with us any additional comments or suggestions.
Please do not include any Personally Identifiable Information (PII).
* 8. How well did the quality of our merchandise meet your expectations for the
price?
Did not
meet
Somewhat
Met
quality
(1)
met
quality (5)
quality
(10)
2
3
4
6
7
8
9
N/A
Please share with us any additional comments or suggestions.
Please do not include any Personally Identifiable Information (PII).
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Exchange Customer Satisfaction Survey
Page 4 of 7
* 9. How often does your Exchange have what you need?
Never
(1)
2
3
4
Sometimes
(5)
6
7
8
Always
(10)
9
N/A
AF
T
Please share with us any additional comments or suggestions.
Please do not include any Personally Identifiable Information (PII).
* 10. If you were not able to find what you needed/wanted at your Exchange, were
you able to find it on shopmyexchange.com?
Yes
No
Did not go to
shopmyexchange.
NA
com
Please share with us any additional comments or suggestions.
D
R
Please do not include any Personally Identifiable Information (PII).
* 11. Your wait time during check-out
Poor
(1)
2
3
Average
4
(5)
Excellent
6
7
8
9
(10)
N/A
Please share with us any additional comments or suggestions.
Please do not include any Personally Identifiable Information (PII).
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Exchange Customer Satisfaction Survey
Page 5 of 7
* 12. Did our cashier thank you for shopping?
Yes
No
NA
AF
T
Please share with us any additional comments or suggestions.
Please do not include any Personally Identifiable Information (PII).
* 13. How often do you shop your Exchange?
Daily
Weekly
Monthly
Other (please specify)
R
* 14. How likely are you to visit your Exchange again?
Not
2
3
4
Somewhat
likely (5)
6
7
8
9
likely
(10)
N/A
D
likely
(1)
Very
Please share with us any additional comments or suggestions.
Please do not include any Personally Identifiable Information (PII).
* 15. How satisfied were you with your overall shopping experience?
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Exchange Customer Satisfaction Survey
Page 6 of 7
Very
Somewhat
Very
dissatisfied
(1)
satisfied
(5)
Satisfied
(10)
2
3
4
6
7
8
9
N/A
Please share with us any additional comments or suggestions.
Please do not include any Personally Identifiable Information (PII).
Non
responsive
(1)
2
AF
T
* 16. How responsive have we been to answering your questions, concerns or
issues?
3
4
Somewhat
Very
responsive
(5)
responsive
(10)
6
7
8
9
N/A
Please share with us any additional comments or suggestions.
R
Please do not include any Personally Identifiable Information (PII).
* 17. Did our cashier ask if you wanted to use your Military Star card?
D
Yes
No
N/A
Please share with us any additional comments or suggestions.
Please do not include any Personally Identifiable Information (PII).
18. We welcome any other comments and suggestions. Please give us your
thoughts on possible service improvements, merchandise selection, or simply tell
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Exchange Customer Satisfaction Survey
Page 7 of 7
D
R
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us about a great recent experience you have had at this Exchange. Please do not
include any Personal Identifiable Information (PII).
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Exchange Customer Satisfaction Survey
Page 1 of 4
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Exchange Customer Satisfaction Survey
100%
The next questions are optional. Your answers will help us help you.
19. Please enter your 5 or 9 digit zip code
20. Please select gender:
R
Female
Male
D
21. Your age range:
18 - 24
25 - 34
35 - 44
45 - 64
65+
22. Household size including yourself:
1
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Page 2 of 4
2
3
4+
23. Your branch of service
Army
Air Force
Marine
AF
T
Navy
D
R
Other (please specify)
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Page 3 of 4
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R
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Your receipt may look like one of the following:
24. Please enter the date from your receipt.
Date
MM/DD/YYYY
\
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Exchange Customer Satisfaction Survey
Page 4 of 4
25. THIS QUESTION IS NO LONGER USED
26. Please enter the 7 digit store number from your receipt as shown above in the
receipt example.
D
R
AF
T
27. Select the Exchange you recently visited from the drop down list
https://www.surveymonkey.com/r/myexchsurvey
12/13/2018
| File Type | application/pdf |
| File Title | View Survey |
| File Modified | 2018-12-13 |
| File Created | 2018-08-30 |