Document
Survey
ICR 201812-1652-002 · OMB 1652-0013 · Object 88166201.
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| File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
|---|---|
| File Title | Survey |
| Author | tracy.waterson |
| Last Modified By | Calc |
| File Modified | 2018-01-30 |
| File Created | 2026-08-21 |
| Conversion State | complete |
Extracted Text
# Question Category Status 1 Confidence in Security Procedures OMB Approved 2 Confidence in Security Procedures OMB Approved 3 Confidence in Security Procedures OMB Approved 4 Confidence in Security Procedures OMB Approved 5 Confidence in Security Procedures OMB Approved 6 Confidence in Security Procedures OMB Approved 7 Confidence in Screening Equipment OMB Approved 8 Confidence in Personnel OMB Approved 9 Confidence in Personnel OMB Approved 10 Experience at Checkpoint OMB Approved 11 Experience at Checkpoint OMB Approved 12 Experience at Checkpoint OMB Approved 13 Experience at Checkpoint OMB Approved 14 Experience at Checkpoint OMB Approved 15 Experience at Checkpoint OMB Approved 16 Experience at Checkpoint OMB Approved 17 Experience at Checkpoint OMB Approved 18 Experience at Checkpoint Satisfaction with Wait Time OMB Approved 19 Experience at Checkpoint OMB Approved 20 Experience at Checkpoint OMB Approved OMB Question # Question Response 1 How confident are you in the ability of the TSA security process you experienced to keep air travel secure from individuals with hostile intentions? VERY CONFIDENT FAIRLY CONFIDENT NOT VERY CONFIDENT NOT AT ALL CONFIDENT 2 How confident are you that the security screening procedures that were used on you and your baggage are effective at keeping air travel secure? VERY CONFIDENT FAIRLY CONFIDENT NOT VERY CONFIDENT NOT AT ALL CONFIDENT 3 How confident are you that the security screening procedures that were used to screen your body are effective at keeping air travel secure? VERY CONFIDENT FAIRLY CONFIDENT NOT VERY CONFIDENT NOT AT ALL CONFIDENT 4 How confident are you that the security screening procedures that were used on your baggage are effective at keeping air travel secure? VERY CONFIDENT FAIRLY CONFIDENT NOT VERY CONFIDENT NOT AT ALL CONFIDENT 5 How satisfied were you that you and your carry-on items were effectively screened? VERY/STRONGLY [POSITIVE] [POSITIVE] NEITHER [POSITIVE] NOR [NEGATIVE] [NEGATIVE] VERY/STRONGLY [NEGATIVE] DON'T KNOW CHOOSE NOT TO ANSWER 6 How confident are you that carry-on items are thoroughly screened? VERY CONFIDENT FAIRLY CONFIDENT NOT VERY CONFIDENT NOT AT ALL CONFIDENT 7 How confident are you that <THE DEVICE> used to screen your carry on baggage are effective at finding items that could be dangerous? VERY CONFIDENT FAIRLY CONFIDENT NOT VERY CONFIDENT NOT AT ALL CONFIDENT 8 How confident are you in the ability of the TSA personnel you experienced to keep air travel secure from individuals with hostile intentions? VERY CONFIDENT FAIRLY CONFIDENT NOT VERY CONFIDENT NOT AT ALL CONFIDENT 9 How confident are you in the ability of the TSA personnel you experienced at the checkpoint today to keep air travel secure? VERY CONFIDENT FAIRLY CONFIDENT NOT VERY CONFIDENT NOT AT ALL CONFIDENT 10 How satisfied were you overall with your experience at the passenger security checkpoint? VERY/STRONGLY [POSITIVE] [POSITIVE] NEITHER [POSITIVE] NOR [NEGATIVE] [NEGATIVE] VERY/STRONGLY [NEGATIVE] DON'T KNOW CHOOSE NOT TO ANSWER 11 Overall, how satisfied were you with your experience at the security screening checkpoint? VERY/STRONGLY [POSITIVE] [POSITIVE] NEITHER [POSITIVE] NOR [NEGATIVE] [NEGATIVE] VERY/STRONGLY [NEGATIVE] DON'T KNOW CHOOSE NOT TO ANSWER 12 Did you go through <device/screening process> today? YES NO 13 Did a TSO open and inspect your baggage at the security checkpoint today? YES NO 14 Was a plastic bag available to you for your liquids at the passenger security checkpoint today? YES NO DON'T KNOW 15 Please consider the following statement. I was comfortable being screened by the < device, with a procedure, etc.>." VERY/STRONGLY [POSITIVE] [POSITIVE] NEITHER [POSITIVE] NOR [NEGATIVE] [NEGATIVE] VERY/STRONGLY [NEGATIVE] DON'T KNOW [DON'T KNOW CHOOSE NOT TO ANSWER 16 Please consider the following statement. I would rather be screened by the <device> than <current policy>." VERY/STRONGLY [POSITIVE] [POSITIVE] NEITHER [POSITIVE] NOR [NEGATIVE] [NEGATIVE] VERY/STRONGLY [NEGATIVE] DON'T KNOW [DON'T KNOW CHOOSE NOT TO ANSWER 17 Please consider the following statement. I feel that the screening process at this airport was consistent with policies at other airports." VERY/STRONGLY [POSITIVE] [POSITIVE] NEITHER [POSITIVE] NOR [NEGATIVE] [NEGATIVE] VERY/STRONGLY [NEGATIVE] DON'T KNOW [DON'T KNOW CHOOSE NOT TO ANSWER 18 Please consider the following statement. The amount of time it took to be screened by the <device> was reasonable." VERY/STRONGLY [POSITIVE] [POSITIVE] NEITHER [POSITIVE] NOR [NEGATIVE] [NEGATIVE] VERY/STRONGLY [NEGATIVE] DON'T KNOW [DON'T KNOW CHOOSE NOT TO ANSWER 19 Please consider the following statement. I feel that I was adequately informed about the <specific policy> before I arrived at the passenger security checkpoint today." VERY/STRONGLY [POSITIVE] [POSITIVE] NEITHER [POSITIVE] NOR [NEGATIVE] [NEGATIVE] VERY/STRONGLY [NEGATIVE] DON'T KNOW [DON'T KNOW CHOOSE NOT TO ANSWER 20 Overall, the security screening process was efficient and passenger-friendly. VERY/STRONGLY [POSITIVE] [POSITIVE] NEITHER [POSITIVE] NOR [NEGATIVE] [NEGATIVE] VERY/STRONGLY [NEGATIVE] DON'T KNOW [DON'T KNOW CHOOSE NOT TO ANSWER 21 Experience at Checkpoint OMB Approved 22 Experience at Checkpoint Satisfaction with Wait Time OMB Approved # Question Category Status 23 Experience at Checkpoint OMB Approved 24 Experience at Checkpoint OMB Approved 25 Experience at Checkpoint OMB Approved 26 Experience at Checkpoint OMB Approved 27 Experience at Checkpoint OMB Approved 28 Satisfaction with Wait Time OMB Approved 29 Satisfaction with Wait Time OMB Approved 30 Satisfaction with Wait Time OMB Approved 31 Satisfaction with Wait Time OMB Approved 32 Satisfaction with Wait Time OMB Approved 33 Satisfaction with Wait Time OMB Approved 34 Satisfaction with Screening Time OMB Approved 35 Satisfaction with Screening Time OMB Approved 36 Satisfaction with Screening Time OMB Approved 37 Satisfaction with Screening Time OMB Approved 38 Separation from Belongings OMB Approved 39 Separation from Belongings OMB Approved 21 Overall, the security screening process was thorough and professional. VERY/STRONGLY [POSITIVE] [POSITIVE] NEITHER [POSITIVE] NOR [NEGATIVE] [NEGATIVE] VERY/STRONGLY [NEGATIVE] DON'T KNOW [DON'T KNOW CHOOSE NOT TO ANSWER 22 The time required for security screening was reasonable. VERY/STRONGLY [POSITIVE] [POSITIVE] NEITHER [POSITIVE] NOR [NEGATIVE] [NEGATIVE] VERY/STRONGLY [NEGATIVE] DON'T KNOW [DON'T KNOW CHOOSE NOT TO ANSWER Question Response 23 There was enough space in front of the X-Ray area to allow you to prepare. VERY/STRONGLY [POSITIVE] [POSITIVE] NEITHER [POSITIVE] NOR [NEGATIVE] [NEGATIVE] VERY/STRONGLY [NEGATIVE] DON'T KNOW [DON'T KNOW CHOOSE NOT TO ANSWER 24 The flow of passengers through the checkpoint gave you enough time to prepare. VERY/STRONGLY [POSITIVE] [POSITIVE] NEITHER [POSITIVE] NOR [NEGATIVE] [NEGATIVE] VERY/STRONGLY [NEGATIVE] DON'T KNOW [DON'T KNOW CHOOSE NOT TO ANSWER 25 There was enough space for you to gather your belongings after security. VERY/STRONGLY [POSITIVE] [POSITIVE] NEITHER [POSITIVE] NOR [NEGATIVE] [NEGATIVE] VERY/STRONGLY [NEGATIVE] DON'T KNOW [DON'T KNOW CHOOSE NOT TO ANSWER 26 The checkpoint environment helped you to focus on the security process. VERY/STRONGLY [POSITIVE] [POSITIVE] NEITHER [POSITIVE] NOR [NEGATIVE] [NEGATIVE] VERY/STRONGLY [NEGATIVE] DON'T KNOW [DON'T KNOW CHOOSE NOT TO ANSWER 27 If you traveled with a child / children today 12 years old or younger, how would you rate their screening? EXCESSIVE APPROPRIATE INADEQUATE DON'T KNOW 28 Was the length of time you waited in line before the passenger security checkpoint. . . MUCH LONGER THAN I EXPECTED LONGER THAN I EXPECTED ABOUT WHAT I EXPECTED SHORTER THAN I EXPECTED MUCH SHORTER THAN I EXPECTED I HAD NO EXPECTATION 29 How long in advance did you arrive at the airport before your flight departure? LESS THAN 1 HOUR 2 HOURS 3 HOURS 4 OR MORE HOURS 30 How satisfied were you with the length of time you waited in line before the passenger security checkpoint? VERY/STRONGLY [POSITIVE] [POSITIVE] NEITHER [POSITIVE] NOR [NEGATIVE] [NEGATIVE] VERY/STRONGLY [NEGATIVE] DON'T KNOW CHOOSE NOT TO ANSWER 31 How acceptable was the length of time you waited in line at the security screening checkpoint? COMPLETELY ACCEPTABLE ACCEPTABLE NEITHER ACCEPTABLE NOR UNACCEPTABLE UNACCEPTABLE COMPLETELY UNACCEPTABLE 32 How long, in minutes, did you wait in line before you passed through the walk-through metal detector? OPEN-ENDED 33 How long did you wait in line before you passed through the walk-through metal detector? 0 to 15 minutes 15 to 30 minutes 30 to 45 minutes 45 to 60 minutes More than 60 minutes 34 How satisfied were you with the amount of time it took to screen you and your carry-on items? VERY/STRONGLY [POSITIVE] [POSITIVE] NEITHER [POSITIVE] NOR [NEGATIVE] [NEGATIVE] VERY/STRONGLY [NEGATIVE] DON'T KNOW CHOOSE NOT TO ANSWER 35 How acceptable was the amount of time it took to complete the security screening process? COMPLETELY ACCEPTABLE ACCEPTABLE NEITHER ACCEPTABLE NOR UNACCEPTABLE UNACCEPTABLE COMPLETELY UNACCEPTABLE 36 What is the maximum acceptable security screening time for you from the moment you enter the queuing line to when you leave the checkpoint? OPEN-ENDED 37 What is the maximum acceptable time you think it should take to complete the checkpoint security screening process? Up to: 5 minutes 10 minutes 15 minutes 20 minutes 25 minutes 30 minutes 35 minutes 40 minutes Other 38 If you were separated from your carry-on items, could you maintain visual contact with the items at all times? YES NO DON'T KNOW WAS NOT SEPARATED FROM MY CARRY-ON ITEMS 39 If you were separated from your carry-on items, were you able to see your items at all times? NO YES I WAS NOT SEPARATED FROM MY CARRY-ON ITEMS 40 Separation from Others in Party OMB Approved 41 Separation from Others in Party OMB Approved 40 During any point in the screening process, were you separated from any other people with whom you were traveling? NO YES I WAS NOT TRAVELING WITH ANYONE 41 If you were separated from your travel companion(s), were you able to see them and speak with them at all times? NO YES I WAS NOT TRAVELING WITH ANYONE 42 Stress Level OMB Approved 42 How comfortable were you with your experience at the security screening checkpoint? VERY RELAXED SLIGHTLY RELAXED NEITHER RELAXED NOR STRESSED SLIGHTLY STRESSED VERY STRESSED 43 Convenience of Divesting OMB Approved 43 Did the <PROCEDURE OR EQUIPMENT> at the checkpoint make the security screening process: VERY EASY EASY NEITHER EASY NOR DIFFICULT DIFFICULT VERY DIFFICULT CHOOSE NOT TO ANSWER # Question Category Status 44 Convenience of Divesting OMB Approved 45 Quality of Communication OMB Approved 46 Quality of Checkpoint Communication OMB Approved 47 Quality of Checkpoint Communication OMB Approved 48 Quality of Checkpoint Communication OMB Approved 49 Quality of Checkpoint Communication OMB Approved 50 Quality of Checkpoint Communication OMB Approved 51 Quality of Checkpoint Communication OMB Approved 52 Quality of Checkpoint Communication OMB Approved 53 Quality of Checkpoint Communication OMB Approved 54 Quality of Checkpoint Communication OMB Approved 55 Quality of External Communication OMB Approved 56 Quality of External Communication OMB Approved 57 Quality of Printed or Posted Materials OMB Approved 58 Quality of Printed or Posted Materials OMB Approved 59 Quality of Printed or Posted Materials OMB Approved 60 Quality of Printed or Posted Materials OMB Approved 61 Quality of Printed or Posted Materials OMB Approved 62 Quality of Printed or Posted Materials OMB Approved 63 Quality of Printed or Posted Materials OMB Approved 64 Quality of Printed or Posted Materials OMB Approved 65 Quality of Printed or Posted Materials OMB Approved 66 Quality of Printed or Posted Materials OMB Approved 67 Quality of Printed or Posted Materials OMB Approved 68 Customer Service - Personnel Courtesy OMB Approved Question Response 44 From start to finish how easy was it for you to physically comply with the security requirements? Please explain. OPEN-ENDED 45 What type of media has helped educate you on the passenger security process? (Please check all that apply.) TSA INTERNET SITE AIRLINE OR TRAVEL SERVICE INTERNET SITE AIRPORT SIGNAGE PRINTED INFORMATION PAMPHLETS TV/NEWSPAPER/RADIO/OTHER MEDIA DISCUSSIONS WITH OTHER PASSENGERS/WORD OF MOUTH OTHER (PLEASE SPECIFY) 46 How satisfied were you with the way security procedures were explained to you at the passenger security checkpoint? VERY/STRONGLY [POSITIVE] [POSITIVE] NEITHER [POSITIVE] NOR [NEGATIVE] [NEGATIVE] VERY/STRONGLY [NEGATIVE] DON'T KNOW CHOOSE NOT TO ANSWER 47 Were verbal instructions from the officers needed? YES NO 48 If so, were instructions provided by the officers? YES NO 49 Were the officers' verbal instructions clear? YES NO 50 Were the officer's verbal instructions helpful? YES NO 51 Were the officer's verbal instructions accurate? YES NO 52 Were the officer's verbal instructions sufficient to complete security screening? YES NO 53 Were officers courteous and professional in their interaction with you? YES NO 54 Did the officers' uniforms present a professional appearance? YES NO 55 How satisfied were you with the information about security procedures you received before you went to the airport (e.g., via the TSA web site)? VERY/STRONGLY [POSITIVE] [POSITIVE] NEITHER [POSITIVE] NOR [NEGATIVE] [NEGATIVE] VERY/STRONGLY [NEGATIVE] DON'T KNOW CHOOSE NOT TO ANSWER 56 Before traveling today, how well informed were you about passenger security procedures? WELL INFORMED SOMEWHAT INFORMED SLIGHTLY INFORMED POORLY INFORMED 57 Were additional printed materials needed at the checkpoint? YES NO 58 If so, were printed materials provided? YES NO 59 Were printed materials clear? YES NO 60 Were printed materials helpful in moving you through the checkpoint? YES NO 61 Were printed materials accurate? YES NO 62 Were printed materials sufficient? YES NO 63 Did signage effectively guide you through the security process? YES NO 64 Did signage clearly explain TSA's requirements? YES NO 65 Did signage clearly explain new technology at the checkpoint? YES NO 66 Was it easy to find information on how to prepare for the security checkpoint experience before coming to the airport? YES NO 67 How satisfied were you with the information about security procedures you received at the airport (e.g., via the signs and/or television monitors at the checkpoint or information conveyed by TSA personnel during the screening process)? VERY/STRONGLY[POSITIVE] [POSITIVE] NEITHER [POSITIVE] NOR [NEGATIVE] [NEGATIVE] VERY/STRONGLY[NEGATIVE] DON'T KNOW CHOOSE NOT TO ANSWER 68 How satisfied were you with the courtesy of the passenger security screeners? OMB Approved 69 Customer Service - Personnel Courtesy 70 Customer Service - Personnel Attentiveness to Duty OMB Approved 71 Customer Service - Personnel Attentiveness to Duty OMB Approved 72 Customer Service - Checkpoint Environment OMB Approved 73 Customer Service - Checkpoint Environment OMB Approved 74 Passenger Demographic Information - General OMB Approved 75 Passenger Demographic Information - General OMB Approved VERY/STRONGLY[POSITIVE] [POSITIVE] NEITHER [POSITIVE] NOR [NEGATIVE] [NEGATIVE] VERY/STRONGLY [NEGATIVE] DON'T KNOW CHOOSE NOT TO ANSWER 69 How courteous were the security screeners you saw at the checkpoint? VERY COURTEOUS SOMEWHAT COURTEOUS NEUTRAL NOT VERY COURTEOUS NOT AT ALL COURTEOUS 70 How satisfied were you with the passenger security screeners' attentiveness to their duties? VERY/STRONGLY[POSITIVE] [POSITIVE] NEITHER [POSITIVE] NOR [NEGATIVE] [NEGATIVE] VERY/STRONGLY [NEGATIVE] DON'T KNOW CHOOSE NOT TO ANSWER 71 How would you rate the thoroughness of passenger screening you received? EXCESSIVE APPROPRIATE INADEQUATE DON'T KNOW 72 How satisfied were you with the environmental aspects (lighting, temperature, amount of space, etc.) of the security checkpoint? VERY/STRONGLY[POSITIVE] [POSITIVE] NEITHER [POSITIVE] NOR [NEGATIVE] [NEGATIVE] VERY/STRONGLY [NEGATIVE] DON'T KNOW CHOOSE NOT TO ANSWER 73 How satisfied were you with the cleanliness of the security checkpoint? VERY/STRONGLY[POSITIVE] [POSITIVE] NEITHER [POSITIVE] NOR [NEGATIVE] [NEGATIVE] VERY/STRONGLY [NEGATIVE] DON'T KNOW CHOOSE NOT TO ANSWER 74 What is your age range? UNDER 30 30-49 50-69 70 OR ABOVE 75 How old are you? between 18 and 20 between 20 and 29 between 30 and 39 between 40 and 49 between 50 and 59 between 60 and 69 between 70 and 79 over 79 # Question Category Status 76 Passenger Demographic Information - General New 76 What is your gender? (Optional) Question Response 77 Passenger Demographic Information - Purpose of Travel OMB Approved 77 What is the purpose of your trip today? 78 Passenger Demographic Information - Frequency of Travel OMB Approved 79 Miscellaneous OMB Approved 80 Baggage Screening Area OMB Approved 81 Baggage Screening Area OMB Approved 82 Airline Ticket Counter OMB Approved MALE FEMALE BUSINESS LEISURE OTHER 78 About how many round trip commercial airline flights have you taken in the last 12 months (INCLUDING THIS ONE)? 1-2 3-5 6-9 10-19 20 OR MORE 79 Do you have additional comments about your experience through the passenger security checkpoint today? OPEN-ENDED 80 How satisfied were you overall with your experience at the checked baggage screening area? VERY/STRONGLY[POSITIVE] [POSITIVE] NEITHER [POSITIVE] NOR [NEGATIVE] [NEGATIVE] VERY/STRONGLY [NEGATIVE] DON'T KNOW CHOOSE NOT TO ANSWER 81 Was the length of time you waited in line at the baggage screening area… MUCH LONGER THAN I EXPECTED LONGER THAN I EXPECTED ABOUT WHAT I EXPECTED SHORTER THAN I EXPECTED MUCH SHORTER THAN I EXPECTED I HAD NO EXPECTATION 82 Was the length of time you waited in line at the airline ticket counter… MUCH LONGER THAN I EXPECTED LONGER THAN I EXPECTED ABOUT WHAT I EXPECTED SHORTER THAN I EXPECTED MUCH SHORTER THAN I EXPECTED I HAD NO EXPECTATION