Federal Student Aid (FSA) Feedback System

ICR 201812-1845-001

OMB: 1845-0141

Federal Form Document

Forms and Documents
Document
Name
Status
Supplementary Document
2019-02-27
Supplementary Document
2019-02-27
Supplementary Document
2019-02-27
Supplementary Document
2019-02-27
Supporting Statement A
2019-02-27
IC Document Collections
ICR Details
1845-0141 201812-1845-001
Active 201705-1845-001
ED/FSA
Federal Student Aid (FSA) Feedback System
Extension without change of a currently approved collection   No
Regular
Approved without change 06/04/2019
Retrieve Notice of Action (NOA) 03/04/2019
  Inventory as of this Action Requested Previously Approved
06/30/2022 36 Months From Approved 06/30/2019
43,200 0 43,200
7,344 0 7,344
0 0 0

This is a request for extension of the current information collection of the FSA Feedback System, OMB Control 1845-0141. On March 10, 2015, the White House issued a Student Aid Bill of Rights. Among the objectives identified was the creation of a centralized complaint system that is now resident and supported via the Federal Student Aid/Customer Engagement Management System. The purpose of the Customer Engagement Management System (CEMS) is to meet the objective: “Create a Responsive Student Feedback System: The Secretary of Education will create a new web site by July 1, 2016, to give students and borrowers a simple and straightforward way to file complaints and provide feedback about federal student loan lenders, servicers, collections agencies, and institutions of higher education. Students and borrowers will be able to ensure that their complaints will be directed to the right party for timely resolution, and the Department of Education will be able to more quickly respond to issues and strengthen its efforts to protect the integrity of the student financial aid programs.”

None
None

Not associated with rulemaking

  83 FR 63160 12/07/2018
84 FR 7348 03/04/2019
Yes

1
IC Title Form No. Form Name
FSA Feedback System Collection Instruments

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 43,200 43,200 0 0 0 0
Annual Time Burden (Hours) 7,344 7,344 0 0 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No

$2,500,000
No
    No
    No
No
No
No
Uncollected
Beth Grebeldinger 202 708-8242

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
03/04/2019


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