Voice of Customer Satisfaction Survey

Forms and Documents

Document	Type	Status	Availability
Form UnNumbered Voice of Customer Satisfaction Survey	Form and Instruction	Modified	Available
83i Updated.pdf	Supplementary Document	Uploaded 2019-04-24	Repair queued
OPS Supporting Statement Part B Final Version.docx	Supporting Statement B	Uploaded 2019-04-24	Available
Memo Justification (Substantive Change Request) Updated.docx	Supplementary Document	Uploaded 2019-04-24	Available
83i.pdf	Supplementary Document	Uploaded 2018-08-22	Available
OPS Supporting Statement Part A Updated.doc	Supporting Statement A	Uploaded 2019-04-24	Available

IC Document Collections

IC ID	Collection	Type	Status	Form
232786	Voice of Customer Satisfaction Survey	Form and Instruction	Modified

ICR Details

OMB Control No: 1110-0078	ICR Reference No: 201901-1110-002
Status: Active	Previous ICR Reference No: 201806-1110-001
Agency/Subagency: DOJ/FBI	Agency Tracking No:
Title: Voice of Customer Satisfaction Survey
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 04/24/2019
	Date Received in OIRA: 01/30/2019
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	04/30/2022	36 Months From Approved	11/30/2021
Responses	600	0	600
Time Burden (Hours)	150	0	150
Cost Burden (Dollars)	0	0	0

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Abstract: The survey is intended to measure the customer satisfaction of the FBI's Office of Private Sector's engagement efforts with the Private Sector.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	83 FR 28449	06/19/2018
30-day Notice:	Federal Register Citation:	Citation Date:
	83 FR 40337	08/14/2018
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
Voice of Customer Satisfaction Survey	UnNumbered, UnNumbered	Voice of Customer Satisfaction Survey

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	600	600	0	0	0	0
Annual Time Burden (Hours)	150	150	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 01/30/2019

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