Voice of Customer Survey

Forms and Documents

Document Name	Status
Form UnNumbered Voice of Customer Survey Form and Instruction	Modified
83i Updated 2022.pdf Supplementary Document	2022-03-25
OPS Supporting Statement Part B Final Version 2022.docx Supporting Statement B	2022-03-25
Memo Justification (Substantive Change Request) Updated.docx Supplementary Document	2019-04-24
OPS Supporting Statement Part A Updated 2022.docx Supporting Statement A	2022-03-25

IC Document Collections

IC ID	Document Title	Status
232786	Voice of Customer Survey Form and Instruction	Modified

ICR Details

OMB Control No: 1110-0078	ICR Reference No: 202202-1110-001
Status: Received in OIRA	Previous ICR Reference No: 201901-1110-002
Agency/Subagency: DOJ/FBI	Agency Tracking No:
Title: Voice of Customer Survey
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular	Date Submitted to OIRA: 03/28/2022

	Requested	Previously Approved
Expiration Date	36 Months From Approved	04/30/2022
Responses	900	600
Time Burden (Hours)	225	150
Cost Burden (Dollars)	0	0

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Abstract: The survey is intended to measure the effectiveness of the FBI's Office of Private Sector's engagement efforts with the Private Sector.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	87 FR 4660	01/28/2022
30-day Notice:	Federal Register Citation:	Citation Date:
	87 FR 16499	03/23/2022
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
Voice of Customer Survey	UnNumbered	Voice of Customer Survey

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ICR Summary of Burden

	Total Request	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	900	600	0	300	0	0
Annual Time Burden (Hours)	225	150	0	75	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This is a renewal and revision of a prior approved collection. The number of respondents were expanded to ensure all requisite and logical parties were addressed. The increased number of respondents posses little to no increased burden. The minutes per response remains the same, the total requested questions remain the same, and there have been no material changes to the responses requested.

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 03/28/2022

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