$ense Beta Testing One-Pager

Request for Approval under the "Fast Track Generic Clearance for the
Collection of Routine Customer Feedback" (0MB Control Number: 0704­0553
TITLE OF INFORMATION COLLECTION: Sen$e Beta Testing

PURPOSE: The purpose of the Beta testing period is to allow the app to gain limited, real-world
exposure and to collect data and feedback associated with that exposure. In order to test new
features in the application prior to their release, the team will be utilizing existing testbed
systems such as Apple's Testflight for iOS Beta testing and Microsoft's HockeyApp for Android
testing, whereby a pool of participants can be invited to download the application for use in the
evaluation. For this testing period, up to three (3) discrete and separate milestone builds v.rill be
released in order to capture and elicit feedback and pe1fonnance data over a period of time up to
three (3) months in length. The resulting data collected will be analyzed to detem1ine the
effecti'veness of the application and user acceptance with the application. The results shall be
presented to the Government in a research rep01i.
DESCR1PTI0N OF RESPONDENTS: In order to incorporate a broad range of end-users for
the Beta testing period, participation v.ill be available to both Service members and civilians
with a focused effort on recruiting Service member participants. Volunteers must be at least 18
years of age to participate in this evaluation.
Participants qualifying as 'Service members' must be a current or fo1mer member of the military
(or military family) Active Duty, National Guard, or Reserves. Participants qualifying as
'general population' will not have, at any time, been a member of the Armed Services, National
Guard, or Reserves. Volunteers will not exceed 100 total people during a single testing period.
Recruitment may follow several avenues of approach, using social media to gamer interest (e.g.,
Twitter, Instagram, or Facebook posts on the Office of Financial Readiness official pages as well
as project team social media channels). Emails may also be sent to list servers of eligible end­
users to elicit interest and volunteers for participation. Socialization of Beta testing will include a
brief summary of the purpose and participant level of effort as well as an invitation link to
dov,mload the application. Please see Appendix A for an example of this summary.
Service member participants should follow Command policies regarding participation in this
activity. Additionally, paiticipants will indicate their informed consent through the voluntary
dovmload of the application via invitation link. Command will have no knowledge of whether
volunteer participants elected to participant in this Beta testing period.
TYPE OF COLL ECTION: (Check one)

[ 1 Customer Comment Card/Complaint Form
[ 1 Usability Testing (e.g., Website or Software
[ J Focus Group

[] Customer Satisfaction Survey
[ ] Small Discussion Group
[X] Other: Feedback Via Email

CERTIFICATION:

I certify the following to be true:
1. The collection is voluntary.
2. The collection is low-burden for respondents and low-cost for the Federal Government.
3. The colJection is non-controversial and does not raise issues of concern to other federal
agencies.
4. The results are not intended to be disseminated to the public.
5. Information gathered will not be used for the purpose of substantially informing influential
policy decisions.
6. The collection is targeted to the solicitation of opinions from respondents who have
experience with the program or may have experience with the program in the future.
Name:

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To assist review, please provide answers to the following question:

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Personally Identifiable Information:
1. [s personally identifiable information (Pl!) collected? [X] Yes [ J No
2. IfYes, will any information that is collected be included in records that are subject to the
Privacy Actof19749 [] Yes [X] No
3. If Yes, has an up-to-date System of Records Notice (SOR.i'l) been published9 [ ] Yes [ ] No
Gifts or Payments:
Is an incentive (e.g., money or reimbursement of expenses., token of appreciation) provided to
participants9 [ ] Yes [X ] No
BURDEN HOURS

I' Category of Respondent

I No. of

I

I
i
I 300

I
I

Federal Government

I
I Totals

I

I Participation Burden I
Resnondents I Time
300
130 min per
150
1
i person

i

i 30 min per
i oerson

150

PUBLIC COST: The estimated annual cost to the public is $1.421.25

If you are conducting a focus group, survey, or plan to employ statistical methods, please
provide answers to the follolving questions:

The selection of your targeted respondents
1. Do you have a customer list or something similar that defines the universe of potential
respondents and do you have a sampling plan for selecting from this universe?
[]No
[X]Yes

2