$ense Summative Testing One-Pager

Request for Approval under the "Fast Track Generic Clearance for the
Collection of Routine Customer Feedback" 0MB Control Number: 0704-0553
TITLE OF INFORMATION COL LECTION: Sen$e Summative Testing
PURPOSE: The goals of the summative testing include: (I) evaluating usability, user­
satisfaction and expectations of the user interface and functionality, including workflow and
success rate, and (2) evaluating the training effectiveness of the application through end-user
knowledge acquisition. To achieve these goals, we \v:ill leverage validated surveys found in the
literature and developed assessments and a subjective feedback protocol to support the
summative assessment. Responses to the surveys, assessments, and protocols will inform the
project team of the effectiveness of the application and user acceptance with the application, and
potential design enhancements.
DESCRIPTION OF RESPONDENTS: End-user volunteers must be at least 18 years of age.
They must be a current or fmmer member of the military (or military family) Active Duty,
National Guard, or Reserves. They must not have participated in previous assessments of this
application or have had any exposure to the interface. An end-user sample (60 participants) ,js
targeted for this assessment however, any individual meeting the eligibility criteria may
participate. Participants should follow Command policies regarding participation in this research.
Additionally, participants will complete informed consent paperwork in the absence of
Command. Command will have no knowledge of whether volunteer participants elected to
participant in the summative evaluation.
TYPE OF COLLECTION: (Check one)
[] Customer Comment Card/Complaint Form
[X] Usability Testing (e.g., Vlebsite or Software
[ ] Focus Group

[] Customer Satisfaction Survey
[ ] Small Discussion Group
[] Other:.__________�

CERTIFICATION:
I certify the following to be true:
1. The collection is voluntary.
2. TI1e collection is lowwburden for respondents and lowwcost for the Federal Government.
3. The collection is non-controversial and does not raise issues of concern to other federal
agencies.
4. The results are not intended to be disseminated to the public.
5. lnfonnation gathered will not be used for the purpose of substantially informing influential
policy decisions.
6. The collection is targeted to the solicitation of opinions from respondents who have
ith the program or may have experience with the program in the future.
experie
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To assist review, please provide answers to the following question:
Personally Identifiable Information:

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1. Is personally identifiable information (PI!) collected0 [X] Yes [] No
2. lfYes, will any information that is collected be included in records that are subject to the
Privacy Act of 19749 [ ] Yes [X] No
3. lfYes, has an up-to-date System of Records Notice (SORi'I) been published? [ J Yes [X] No
Gifts or Payments:
Is an incentive (e.g., money or reimbursement of expenses, token of appreciation) provided to
participants? [ J Yes [X] No
BURDEN HOURS
Category of Respondent

Burden '

I Participation
I No. of
1 Res ondents ' Time
160
l hour per
person
I

Federal Government

11 hour per

Totals

person

160

PUBLIC COST: The estimated annual cost to the public is $570.
If you are conducting a focus group, survev, or plan to employ statistical methods, please
provide answers to the following questions:
The selection of your targeted respondents
1. Do you have a customer list or something similar that defines the universe ofpotentiaJ
respondents and do you have a sampling plan for selecting from this universe?
[XJYes
[]No

If the answer is yes 1 please provide a description of both below (or attach the sampling plan)? Jf
the answer is no, please provide a description of how you plan to identify your potential group of
respondents and how you will select them?
Recruitment may follow several avenues of approach, using social media to gamer interest (e.g.,
Twitter, Instagrarn, or Facebook posts on the Office of Financial Readiness official pages as well
as project team sociaJ media channels). Emails may also be sent to list servers of eligible end­
users to elicit interesJ and volunteers for participation. Socialization of Beta testing will include a
brief summary of the purpose and participant level of effort as well as an invitation link to
download the application.
Administration of the Instrument
1. How will you collect the information? (Check all that apply)
[ J Web-based or other forms of Social Media
[ ] Telephone
[X] In-person
[ ] Mail
[ J Other, Explain

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