Transportation Security Administration Contact Center Customer Satisfaction Survey-Telephone and Email

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 1652-0058 can be found here:

Documents and Forms

Document Name Document Type
1652-0058 GC_TCC CusSatisSurvey_Email.pdf Other-Survey
1652-0058 GC_TCC CusSatisSurvey_Telephone.pdf Other-Survey
1652-0058 GC_TCC CusSatisSurvey_Email.Telephone App.docx Generic Application IC Document

Information Collection (IC) Details

IC Title:	Transportation Security Administration Contact Center Customer Satisfaction Survey-Telephone and Email	Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Survey			1652-0058 GC_TCC CusSatisSurvey_Email.pdf		Yes	Yes	Fillable Fileable
Other-Survey			1652-0058 GC_TCC CusSatisSurvey_Telephone.pdf		Yes	Yes	Fillable Fileable

Line of Business: Homeland Security

Subfunction: Border and Transportation Security

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 213,692	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 100 %

	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	213,692	213,692
Annual IC Time Burden (Hours)	3,588	3,588
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
Generic Application	1652-0058 GC_TCC CusSatisSurvey_Email.Telephone App.docx	10/13/2020

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.