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Transportation Security Administration Contact Center Customer Satisfaction Survey-Telephone and Email
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
OMB: 1652-0058
IC ID: 244046
OMB.report
DHS/TSA
OMB 1652-0058
ICR 201909-1652-003
IC 244046
( )
⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 1652-0058 can be found here:
2022-03-24 - Extension without change of a currently approved collection
Documents and Forms
Document Name
Document Type
1652-0058 GC_TCC CusSatisSurvey_Email.pdf
Other-Survey
1652-0058 GC_TCC CusSatisSurvey_Telephone.pdf
Other-Survey
1652-0058 GC_TCC CusSatisSurvey_Email.Telephone App.docx
Generic Application
IC Document
Information Collection (IC) Details
View Information Collection (IC)
IC Title:
Transportation Security Administration Contact Center Customer Satisfaction Survey-Telephone and Email
Agency IC Tracking Number:
IC Status:
New
Obligation to Respond:
Voluntary
CFR Citation:
Information Collection Instruments:
Document Type
Form No.
Form Name
Instrument File
URL
Available Electronically?
Can Be Submitted Electronically?
Electronic Capability
Other-Survey
1652-0058 GC_TCC CusSatisSurvey_Email.pdf
Yes
Yes
Fillable Fileable
Other-Survey
1652-0058 GC_TCC CusSatisSurvey_Telephone.pdf
Yes
Yes
Fillable Fileable
Federal Enterprise Architecture Business Reference Module
Line of Business:
Homeland Security
Subfunction:
Border and Transportation Security
Privacy Act System of Records
Title:
FR Citation:
Number of Respondents:
213,692
Number of Respondents for Small Entity:
0
Affected Public:
Individuals or Households
Percentage of Respondents Reporting Electronically:
100 %
Approved
Program Change Due to New Statute
Program Change Due to Agency Discretion
Change Due to Adjustment in Agency Estimate
Change Due to Potential Violation of the PRA
Previously Approved
Annual Number of Responses for this IC
213,692
0
213,692
0
0
0
Annual IC Time Burden (Hours)
3,588
0
3,588
0
0
0
Annual IC Cost Burden (Dollars)
0
0
0
0
0
0
Documents for IC
Title
Document
Date Uploaded
Generic Application
1652-0058 GC_TCC CusSatisSurvey_Email.Telephone App.docx
10/13/2020
Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.