HUD Homeownership Centers--Req-2
Generic Clearance for Improving Customer Experience; Central Survey Tool for OMB Circular A-11, Section 280 Implementation
HUD Homeownership Centers _ Instrument
HUD Homeownership Centers--Req-2
OMB: 3090-0321
Individual Information Collection Request
Under GSA’s Generic Clearance: Improving Customer Experience - Implementation of Section 280 of OMB Circular A-11
OMB Control No. 3090-0321
QUESTIONS:
Please include all questions and response options (either multiple choice options or free text fields, etc.):
(Page 1)
This interaction increased my confidence in the Homeownership Center.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
I am satisfied with the service I received from the Homeownership Center.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
How could we have made your experience better?
(Free Text Field)
(Page 2)
Please rate your satisfaction with the accuracy of information you received from HUD staff.
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
It was easy to complete what I needed to do.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
My need was addressed.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
I was treated fairly.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
It took a reasonable amount of time to do what I needed to do.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Employees I interacted with were helpful.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
SCREENSHOTS:
ADMINISTRATION DETAILS:
The following will be displayed on this Touchpoints survey:
OMB Control No. 0690-0030, Expiration Date: XX/XX/XXXX
| File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
| File Modified | 0000-00-00 |
| File Created | 2021-01-15 |
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