Generic Clearance for Improving Customer Experience; Central Survey Tool for OMB Circular A-11, Section 280 Implementation

ICR 201911-3090-002

OMB: 3090-0321

Federal Form Document

Forms and Documents
ICR Details
3090-0321 201911-3090-002
Active 201909-3090-003
GSA
Generic Clearance for Improving Customer Experience; Central Survey Tool for OMB Circular A-11, Section 280 Implementation
No material or nonsubstantive change to a currently approved collection   No
Regular
Approved without change 11/01/2019
Retrieve Notice of Action (NOA) 11/01/2019
OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, GSA must do the following for each individual request 1) Unless the agency is using multiple modes of collection (e.g. paper and electronic submissions), provide a generic clearance template for each submission; 2) each submission template must be uploaded as a supplementary document using a naming convention that allows the public to identify the associated instrumen
  Inventory as of this Action Requested Previously Approved
10/31/2022 10/31/2022 10/31/2022
40,000,001 0 40,000,000
2,000,000 0 2,000,000
0 0 0

This new request will enable the General Services Administration to act in accordance with OMB Circular A-11 Section 280, to ultimately transform the experience of Federal customers by gathering customer feedback to support Federal entities to improve both efficiency and mission delivery, and increase accountability by communicating about these efforts with the public.

None
None

Not associated with rulemaking

  84 FR 31868 07/03/2019
84 FR 48355 09/13/2019
No

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 40,000,001 40,000,000 0 1 0 0
Annual Time Burden (Hours) 2,000,000 2,000,000 0 0 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No

$76,987
Yes Part B of Supporting Statement
    No
    No
No
No
No
Uncollected
Amira Boland 202 501-4755 [email protected]

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
11/01/2019


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