Information Collection

MAPPING THE CROSS-AGENCY CUSTOMER EXPERIENCE JOURNEY: A collaboration of more than 10 Federal agencies led by the Customer Experience (CX) Cross-Agency Priority Goal Team--Req 9

IC 243762 under ICR 201911-3090-002 · OMB 3090-0321.

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 3090-0321 can be found here:

Documents and Forms

Documents and forms in this information collection
Document Name	Document Type
Disability Survey Screenshot (1).pdf	Other-Survey
Disaster Survey Screenshot.pdf	Other-Survey
Follow-Up Interview Email Text.docx	Other-Feedback form
Cross Agency Journey Map ICR Submission_SURVEY_09222020 (1).docx Cross Agency Journey Map ICR Submission_Template	IC Document

Information Collection (IC) Details

View Information Collection (IC)

IC Title:

MAPPING THE CROSS-AGENCY CUSTOMER EXPERIENCE JOURNEY: A collaboration of more than 10 Federal agencies led by the Customer Experience (CX) Cross-Agency Priority Goal Team--Req 9

Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

table that charts list of instruments
Document Type	Instrument File	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Survey	Disability Survey Screenshot (1).pdf	Yes	Yes	Fillable Fileable
Other-Survey	Disaster Survey Screenshot.pdf	Yes	Yes	Fillable Fileable
Other-Feedback form	Follow-Up Interview Email Text.docx	Yes	Yes	Printable Only

Federal Enterprise Architecture Business Reference Module

Line of Business: Community and Social Services

Subfunction: Social Services

Privacy Act System of Records

Title:

FR Citation:

Number of Respondents: 300

Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 100 %

table that charts list of burden
	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	300	300
Annual IC Time Burden (Hours)	30	30
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

table that charts IC Documents
Title	Document	Date Uploaded
Cross Agency Journey Map ICR Submission_Template	Cross Agency Journey Map ICR Submission_SURVEY_09222020 (1).docx	09/24/2020

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.