MAPPING THE CROSS-AGENCY CUSTOMER EXPERIENCE JOURNEY: A collaboration of more than 10 Federal agencies led by the Customer Experience (CX) Cross-Agency Priority Goal Team--Req 9

Generic Clearance for Improving Customer Experience; Central Survey Tool for OMB Circular A-11, Section 280 Implementation

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 3090-0321 can be found here:

Documents and Forms

Document Name Document Type
Disability Survey Screenshot (1).pdf Other-Survey
Disaster Survey Screenshot.pdf Other-Survey
Follow-Up Interview Email Text.docx Other-Feedback form
Cross Agency Journey Map ICR Submission_SURVEY_09222020 (1).docx Cross Agency Journey Map ICR Submission_Template IC Document

Information Collection (IC) Details

IC Title:	MAPPING THE CROSS-AGENCY CUSTOMER EXPERIENCE JOURNEY: A collaboration of more than 10 Federal agencies led by the Customer Experience (CX) Cross-Agency Priority Goal Team--Req 9	Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Instrument File	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Survey	Disability Survey Screenshot (1).pdf	Yes	Yes	Fillable Fileable
Other-Survey	Disaster Survey Screenshot.pdf	Yes	Yes	Fillable Fileable
Other-Feedback form	Follow-Up Interview Email Text.docx	Yes	Yes	Printable Only

Line of Business: Community and Social Services

Subfunction: Social Services

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 300	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 100 %

	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	300	300
Annual IC Time Burden (Hours)	30	30
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
Cross Agency Journey Map ICR Submission_Template	Cross Agency Journey Map ICR Submission_SURVEY_09222020 (1).docx	09/24/2020

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.