Generic Clearance for Improving Customer Experience; Central Survey Tool for OMB Circular A-11, Section 280 Implementation

Under the Government Service Delivery Improvement (GSDI) Act and the 21st Century Integrated Digital Experience Act , along with OMB guidance, agencies are obligated to continually improve the services they provide the public and to collect qualitative and quantitative data from the public to do so. The General Services Administration (hereafter “the Agency”) has developed a survey collection tool (https://touchpoints.digital.gov/) that Federal agencies may use to collect this customer feedback. The purpose of this request is to facilitate federal agencies’ ability to collect feedback from the public using this GSA Touchpoints survey tool, or any subsequent GSA survey tool that uses a different name. Collecting feedback from the public will allow agencies to continue to improve federal services, thereby facilitating compliance with statutory requirements and general principles of good governance.

The latest form for Generic Clearance for Improving Customer Experience; Central Survey Tool for OMB Circular A-11, Section 280 Implementation expires 2028-11-30 and can be found here.