Generic Clearance for Improving Customer Experience; Central Survey Tool for OMB Circular A-11, Section 280 Implementation

OMB 3090-0321

This new request will enable the General Services Administration to act in accordance with OMB Circular A-11 Section 280, to ultimately transform the experience of Federal customers by gathering customer feedback to support Federal entities to improve both efficiency and mission delivery, and increase accountability by communicating about these efforts with the public.

The latest form for Generic Clearance for Improving Customer Experience; Central Survey Tool for OMB Circular A-11, Section 280 Implementation expires 2022-10-31 and can be found here.

Latest Forms, Documents, and Supporting Material

Document Name
Circular A-11 Sec 280_ ICR Template Under Touchpoints Survey Tool Generic.docx Supplementary Document
Supporting Statement B for Agencies_A 11 Section 280 Improving Customer Experience_ACB.docx Supporting Statement B
Supporting Statement A for Agencies_A 11 Section 280 Improving Customer Experience_ACB (1).docx Supporting Statement A
NESDIS User Engagement Google Site -- Req. 1 Other-Web-based survey

All Historical Document Collections

202208-3090-003 Approved without change	Extension without change of a currently approved collection	2022-08-23
201911-3090-002 Returned - Improperly Submitted	Generic IC	2019-11-01
201909-3090-003 Approved with change	New collection (Request for a new OMB Control Number)	2019-09-13

OMB Details

Generic Clearance for Improving Customer Experience; Central Survey Tool for OMB Circular A-11, Section 280 Implementation

Federal Enterprise Architecture: Supply Chain Management - Services Acquisition