M. Conceptual Framework for MCS Functions Diagram_clean_responsetoPRAO

Appendix M. Conceptual Framework for MCS Functions Diagram

OMB No. 0584-XXXX

Modernizing Channels of Communication
With SNAP Participants

March 2, 2020

Project Officer: Andrew Burns

Office of Policy Support

Food and Nutrition Service

U.S. Department of Agriculture

1320 Braddock Place

Alexandria, VA  22314

703.305.1091

[email protected]

Modernizing Channels of Communication With SNAP Participants: Conceptual Framework for MCS Functions Diagram

PURPOSE: During the site visits and focus groups, the study team will distribute the framework to interviewees and focus group participants for their review and to gather stakeholder feedback about each step on the path. The goal will be to develop a unique participant “journey map” depicting how participants in each State typically engage with the MCS and the successes and challenges they encounter.

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