Modernizing Channels of Communication with SNAP Participants

The purpose of the data collection is to identify and highlight best practices and lessons learned from various MCS implemented in State SNAP agencies. This examination will help FNS and States improve communication and identify practices that lead to improved program outcomes. FNS has identified four study objectives for this project. The first objective (the 2018 national scan of States’ use of MCS for SNAP) presents the landscape of mobile technology use for SNAP across the Nation and provides a basis for selecting the MCS case study States. The second and third objectives, which are the focus of this information collection request, are descriptive and will provide FNS with an understanding of the State processes, challenges, and distinct features of mobile technologies and the clients’ experiences with these technologies. The fourth objective will summarize the best practices and lessons learned for States that choose to implement MCS moving forward.

The latest form for Modernizing Channels of Communication with SNAP Participants expires 2023-10-31 and can be found here.

State Agency Respondents

Federal Enterprise Architecture: Income Security - Food and Nutrition Assistance