Customer Complaint Form

ICR 202009-1557-003

OMB: 1557-0232

Federal Form Document

Forms and Documents
Document
Name
Status
Form and Instruction
Modified
Justification for No Material/Nonsubstantive Change
2020-09-17
Supporting Statement A
2019-05-16
Supplementary Document
2018-03-12
IC Document Collections
IC ID
Document
Title
Status
20142 Modified
ICR Details
1557-0232 202009-1557-003
Historical Active 202006-1557-004
TREAS/OCC
Customer Complaint Form
No material or nonsubstantive change to a currently approved collection   No
Regular
Approved without change 10/01/2020
Retrieve Notice of Action (NOA) 09/17/2020
  Inventory as of this Action Requested Previously Approved
06/30/2021 06/30/2021 06/30/2021
10,000 0 10,000
830 0 830
0 0 0

The Customer Complaint Form was developed as a courtesy for those who contact the OCC's Customer Assistance Group and wish to file a formal, written complaint. This non-material change involves the following (very minor) changes to the Customer Complaint form intro page. These edits are intended to make the page more usable without making any substantive changes. 1. Separate the last bullet into two bullets. (That is, move the information about the time limit into a separate bullet.) 2. Link the text “gather all necessary information” to new page that lists all info needed to complete the form. 3. Reduce bold text on the page. Only bold items that need to stand out. 4. Remove underline on sentence, “The online form is subject to user time limitations for security purposes.” make it bold instead. Add the actual time limit (30 minutes). 5. The sentence “Complaints should NOT be emailed, faxed, or mailed in addition to the online submission,” is awkward, and could be edited slightly to be more readable. We suggest “You should NOT email, fax, or mail a complaint in addition to this online submission.”

US Code: 15 USC 57a(f)(1) Name of Law: The Federal Trade Commission Act
  
None

Not associated with rulemaking

  83 FR 4959 02/02/2018
83 FR 21339 05/09/2018
No

1
IC Title Form No. Form Name
Customer Complaint Form N/A, N/A Customer Complaint Form ,   Consumer Complaint Form

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 10,000 10,000 0 0 0 0
Annual Time Burden (Hours) 830 830 0 0 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No
The decrease in burden is due to the decrease in the number of forms being filed.

$0
No
    Yes
    Yes
No
No
No
No
Michelle Parham 713 336-4343 [email protected]

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
09/17/2020


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