Generic Clearance for the Collection of Qualitative Feedback on SBA Service Delivery

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
Form SBA Form 3508 N/A Scheduling and Logistics Request Form	Form	New	Repair queued
3245-0398 Supporting Statement A 1-29-2021.docx	Supporting Statement A	Uploaded 2021-01-29	Repair queued
3245-0398 B Generic Fast Track Supporting Statement Part B_1-28-2021.docx	Supporting Statement B	Uploaded 2021-01-29	Repair queued

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
258012	Scheduling and Logistics Request Form (SBA Administrator)	Form	New	Scheduling and Logistics Request Form
258012	Scheduling and Logistics Request Form (SBA Administrator)	Other-Short Form Scheduling and Logistics	New
257736	Boots to Business 2022 Instructor Survey	Other-Boots to Business Survey	New
254758	SBA Paycheck Protection Program Business Owner Interviews Evaluation PURPOSE:	Other-Interview PPP Evaluation	New
254756	SBA Paycheck Protection Program Business Owner Survey Evaluation	Other-Survey Paycheck Protection Program Business	New
252332	WOSB Program Certification Customer Feedback Survey	Other-WOSB Certification feedback Survey	New
252330	HUBZone Program Certification Customer Feedback Survey	Other-GCBD Certification feedback Survey	New
252328	8(a) Program Certification Customer Feedback Survey	Other-Customer Service Survey	New
251608	HUBZone Early Engagement Initiative WEB Survey	Other-HUBZone EEEI Survey Recruitment Email	New
251604	HUBZone Early Engagement Initiative	Other-HUBZone Recruitment Emails	New
251324	Boots to Business Introduction Course Guide for Instructor Interviews	Other-B2B Interview Recruitment Email	New
251320	Boots to Business Virtual Delivery Instruction	Other-B2B Survey Requested Email	New

ICR Details

OMB Control No: 3245-0398	ICR Reference No: 202101-3245-012
Status: Historical Active	Previous ICR Reference No: 201905-3245-004
Agency/Subagency: SBA	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on SBA Service Delivery
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 04/09/2021
Retrieve Notice of Action (NOA)	Date Received in OIRA: 01/29/2021
Terms of Clearance:

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	04/30/2024	36 Months From Approved	04/30/2021
Responses	1,757,450	0	500,000
Time Burden (Hours)	150,288	0	70,000
Cost Burden (Dollars)	76,288	0	76,288

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Abstract: The information collected from the public, including our program participants and stakeholders, will help ensure users have an effective, and satisfying experience with the programs and activities offered or sponsored by the Small Business Administration. The information will provide insights into the public's perceptions, experience and expectations, and help focus attention on areas where communication, training or changes in operations might improve delivery of products or services.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	85 FR 45287	07/27/2020
30-day Notice:	Federal Register Citation:	Citation Date:
	86 FR 7611	01/29/2021
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 11

table that charts list of burden

IC Title	Form No.	Form Name
8(a) Program Certification Customer Feedback Survey
Boots to Business 2022 Instructor Survey
Boots to Business Introduction Course Guide for Instructor Interviews
Boots to Business Virtual Delivery Instruction
HUBZone Early Engagement Initiative
HUBZone Early Engagement Initiative WEB Survey
HUBZone Program Certification Customer Feedback Survey
SBA Paycheck Protection Program Business Owner Interviews Evaluation PURPOSE:
SBA Paycheck Protection Program Business Owner Survey Evaluation
Scheduling and Logistics Request Form (SBA Administrator)	SBA Form 3508 N/A	Scheduling and Logistics Request Form
WOSB Program Certification Customer Feedback Survey

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ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	1,757,450	500,000	0	1,257,450	0	0
Annual Time Burden (Hours)	150,288	70,000	0	80,288	0	0
Annual Cost Burden (Dollars)	76,288	76,288	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: Based on previous 3 years of research activity

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Annual Cost to Federal Government: $648,000

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 01/29/2021

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