RD Section 538 Guaranteed Rural Rental Housing Program Customer Satisfaction Survey"

OMB No. 0503-0021

Expires: 3/31/2021

USDA RD Section 538 Guaranteed Rural Rental Housing Program

(GRRHP)

Customer Satisfaction Survey

Survey to be completed by Borrowers/Developers in the Section 538 GRRHP

1. How long have you been a borrower with the Section 538 GRRHP?

 Less than 1 year  1 – 3 years

 3 – 6 years  6 - 10 years

 10 or more years

2. How many properties do you own that are financed or partially financed with Section 538 loan? 

3. When working with the USDA Rural Development Headquarters Staff, how responsive have we been to your questions or concerns about your loan guarantee(s)?

N/A=0 Very/Extremely Unresponsive Very/Extremely Responsive=10

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4. When working with the USDA Rural Development State/Local Office staff, how responsive have we been to your questions or concerns about your loan guarantee(s)?

N/A=0 Very/Extremely Unresponsive Very/Extremely Responsive=10

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5. How satisfied are you with the amount of time it took your Section 538 GRRHP application to be processed?

N/A=0 Very/Extremely Dissatisfied Very/Extremely Satisfied=10

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6. What is your overall satisfaction with the Section 538 GRRHP?

N/A=0 Very/Extremely Dissatisfied Very/Extremely Satisfied=10

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7. If you have only one loan in the Section 538 program, how likely are you to construct or rehabilitate a property using a Section 538 loan in the next 18 months?

N/A=0 Extremely Unlikely Extremely Likely=10

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8. If you have the opportunity to use any other Federal Government program, how likely are you to use the Section 538 GRRHP instead?

N/A=0 Extremely Unlikely Extremely Likely=10

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9. To what extent has the Section 538 GRRHP met your expectations?

n/a=0 Falls short of YOur Expectations Exceeds Your EXpectation=10

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According to the Paperwork Reduction Act of 1995, an agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a valid OMB control number. The valid OMB control number of this information collection is 0503-0021. The time required to complete this information collection is estimated to average 8 minutes per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information.