RD Business Center Customer Service Surveys

RD Business Center Employee Customer Service Survey
Help us improve our service to you. Please complete the following short survey.
OMB No. 0503-0021
Expires 03/31/2021

1. Which Business Center office did you contact for service?
Civil Rights
Employee Engagement
Emergency Preparedness
Human Resources
Procurement and Administrative Services
Office of the Chief Operating Officer

2. How convenient is our service to use?
Extremely convenient
Very convenient
Moderately convenient
Slightly convenient
Not at all convenient

1

3. How well did we answer your question or solve your problem?
Extremely well
Very well
Moderately well
Slightly well
Not at all well

4. How well did the Business Center employee:
Very well

Well

Neutral

Poorly

Very poorly

N/A

Maintain a friendly
and professional
manner?
Understand your needs
or issue?
Give you their full
attention?
Focus on solving your
problem?
Respond clearly and
understandably?

5. How much time did it take us to address your questions and concerns?
Much shorter than expected
Shorter than expected
About what I expected
Longer than expected
Much longer than expected
Did not receive a response

2

6. What customer service areas could we improve?
Accessibility
Responsiveness
Communication
Respectfulness
Work product quality
Other (please specify in comments)
None
Comments _100 Character Limit

7. How would you rate the quality of our service overall?
Very high quality
High quality
Neither high nor low quality
Low quality
Very low quality

8. Any Additional Comments

According to the Paperwork Reduction Act of 1995, an agency may not conduct or sponsor, and a person is not required to respond
to, a collection of information unless it displays a valid OMB control number. The valid OMB control number of this information
collection is 0503-0021. The time required to complete this information collection is estimated to average 3 minutes per response,
including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and
completing and reviewing the collection of information.

3