Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

ICR 202103-0704-001

OMB: 0704-0420

Federal Form Document

Forms and Documents
Document
Name
Status
Supporting Statement A
2021-03-18
Supporting Statement B
2021-03-17
ICR Details
0704-0420 202103-0704-001
Received in OIRA 201710-0704-004
DOD/DODDEP
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Extension without change of a currently approved collection   No
Regular 03/18/2021
  Requested Previously Approved
36 Months From Approved 03/31/2021
80,652 152,622
4,033 7,631
82,507 146,517

This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.

EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  
None

Not associated with rulemaking

  85 FR 77185 12/01/2020
86 FR 14738 03/18/2021
No

1
IC Title Form No. Form Name
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 80,652 152,622 0 -71,970 0 0
Annual Time Burden (Hours) 4,033 7,631 0 -3,598 0 0
Annual Cost Burden (Dollars) 82,507 146,517 0 -64,010 0 0
No
Yes
Miscellaneous Actions
There is a decrease in respondent burden due to a decrease in participation from public respondents.

$495,471
Yes Part B of Supporting Statement
    No
    No
No
No
No
No
Nicholas Schuff 757 817-7203 [email protected]

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
03/18/2021


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