SSA's Public Credentialing and Authentication Process

ICR 202103-0960-012

OMB: 0960-0789

Federal Form Document

Forms and Documents
Justification for No Material/Nonsubstantive Change
Supplementary Document
Supporting Statement A
ICR Details
0960-0789 202103-0960-012
Received in OIRA 202012-0960-002
SSA's Public Credentialing and Authentication Process
No material or nonsubstantive change to a currently approved collection   No
Regular 03/26/2021
  Requested Previously Approved
01/31/2024 01/31/2024
86,266,828 64,159,645
5,360,350 3,405,467
123,567 141,758

The Social Security Administration's citizen authentication process enables a new user experience and access to more electronic services. Authentication is the foundation for secure, online transactions. Identity authentication is the process of determining, with confidence, that someone is who he or she claims to be during a remote, automated session. It comprises three distinct factors: something you know, something you have, and something you are. Single-factor authentication uses one of the factors, and multi-factor authentication uses two or more of the factors. Social Security's process features credential issuance, account management, and single- and multi-factor authentication. We allow our users to maintain one User ID, which consists of a self-selected Username and Password, to access multiple Social Security electronic services. This process provides the means for authenticating users of Social Security's sensitive electronic services and streamlines access to those services. The respondents are individuals who choose to use the Internet or Automated Telephone Response System to conduct business with SSA. This is an IT Mod Change Request to make non-substantive changes to our Internet authentication for better usability and to clarify language for the respondents. In addition, we are updating the burden information as we expect more respondents will register to use our mySocial Security platform, which requires authentication.

US Code: 42 USC 405 Name of Law: The Social Security Act
   US Code: 26 USC 6103(l)(1)(A) Name of Law: Internal Revenue Code
   US Code: 5 USC 552 Name of Law: Freedom of Information Act
   US Code: 5 USC 552a Name of Law: The Privacy Act of 1974
   PL: Pub.L. 107 - 347 301 Name of Law: E-Government Act of 2002

Not associated with rulemaking

  85 FR 53428 08/28/2020
85 FR 70216 11/04/2020

  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 86,266,828 64,159,645 0 12,500 22,094,683 0
Annual Time Burden (Hours) 5,360,350 3,405,467 0 1,667 1,953,216 0
Annual Cost Burden (Dollars) 123,567 141,758 0 2,250 -20,441 0
Miscellaneous Actions
The burden increase is due both to the addition of a new application on our mySocial Security landing page which we believe will increase registration for a mySocial Security account, as well as normal fluctuation in usage for our accessibility to our Internet applications. We based the updated figures on current management information data from our website. We also would note that we have seen an increase in volume to our website while our offices currently remain closed due to the pandemic. We do not know if the volume will decrease once the pandemic ends, but we will continue to monitor usage.

Faye Lipsky 410 965-8783 [email protected]


On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

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