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SSA RSS IPP Verify Process Flow
1

2

Find “IPP Verify” on RSS

3

Select “IPP Verify”

Click “More” under “Other Transactions”
from the Main Screen

Search for Customer Info

Scan Barcode (printed or on cell
phone) presented by customer

Social Security Administration Acceptable forms of ID

4

The RSS “IPP Verify” lists IDs that are not accepted by the SSA.
Clerks are to only accept IDs from the following SSA approved
list. Failure to do so will result in a failed IPP transaction.

5

Confirm Customer’s Info

Follow instructions on screen to verify
customer’s photo ID and select “OK”

Select Primary Form of ID

Customer presents one primary
form of ID

Primary ID
(provide 1)

• US Government-issued ID
with current address*
• State Driver’s License
• State Non-Driver’s ID
• Uniformed Services ID
• US Passport*
*requires secondary form of ID

Secondary ID

• Mortgage, Lease, or Dead of Trust
• Voter Registration
• Vehicle Registration Card
• Home or Vehicle Insurance Policy

SSA RSS IPP Verify Process Flow
6

7

8

For State Driver’s Licenses that have
two barcodes on the back, scan the
second barcode

Enter Customer ID Info

Validate Customer Info

For State Driver’s License, State Non-Driver’s ID,
and Military Issued ID scan barcode on back of
ID. For other primary IDs, confirm photo
matches customer and enter secondary ID

Select “Yes” if customer ID matches. If
“No” system will prompt you to enter
secondary ID

Complete Transaction

Select “OK” to complete transaction, and
thank customer for their visit

Select “OK” to confirm transaction

Optional
10

9

Confirm Transaction

11

Determine if Fraud Suspected
Select either “Complete the
Transaction” or “Suspected Fraud”

Confirm Fraud Suspected
Select “Confirm” to flag and
finalize transaction

SSA RSS mPOS App Process Flow
1

Find RSS
Application on
mPOS

2

Select “Other
Services”

3

Select “In-Person
Proofing”

From the main
screen of the
mPOS, select “RSS
App” located on
the bottom left

Social Security Administration Acceptable forms of ID

4

Scan Barcode

Scan customer’s
barcode (printed or
on cell phone). If
barcode will not
scan, manually
enter and click
“Next”

5

Request
Customer’s ID
Customer
presents one
primary form of
ID, and then
select “Next”

The RSS mPOS App lists IDs that are not accepted by the SSA.
Clerks are to only accept IDs from the following SSA approved
list. Failure to do so will result in a failed IPP transaction.

Primary ID
(provide 1)

• US Government-issued ID
with current address*
• State Driver’s License
• State Non-Driver’s ID
• Uniformed Services ID
• US Passport*
*requires secondary form of ID

Secondary ID

• Mortgage, Lease, or Dead of Trust
• Voter Registration
• Vehicle Registration Card
• Home or Vehicle Insurance Policy

SSA RSS mPOS App Process Flow
6

Select ID

7

Select the
form of ID
presented by
customer,
and scan it

For State Driver’s Licenses that have
two barcodes on the back, scan the
second barcode

Enter Customer
ID Info

For State Driver’s
License, State NonDriver’s ID, and
Military Issued ID
scan barcode on
back of ID. For other
primary IDs, confirm
photo matches
customer and enter
secondary ID

8

Validate
Information

Select “Yes” to
confirm customer
ID matches info
on screen. If “No”
enter secondary
ID information

Optional
9

Complete
Transaction

Inform the
customer that the
proofing is
complete and that
they will receive a
confirmation email
with their results.
Select “Continue”

10

Determine if
Fraud Suspected
Select either
“Complete this
Transaction” or
“Suspected Fraud”

11

Confirm Fraud
Suspected

If fraud suspected,
select “Suspected
Fraud” to confirm
and finalize
transaction

SSA mPOS IVS App Process Flow
1

Find IVS
Application on
mPOS

2

Select IVS
Application

3

From the main
screen of the
mPOS, the IVS App
is located on the
bottom right

Sign In

Enter your ACE ID
and Password, and
then select “Sign In”

Social Security Administration Acceptable forms of ID

4

Scan Barcode

Scan customer’s
barcode (printed or
on cell phone). If
barcode will not
scan, manually
enter and click
“Submit”

5

Request
Customer’s ID

Customer presents
one primary form
of ID, and then
select “Next”

Clerks are to only accept IDs from the following SSA approved
list:

Primary ID
(provide 1)

• US Government-issued ID
with current address*
• State Driver’s License
• State Non-Driver’s ID
• Uniformed Services ID
• US Passport*
*requires secondary form of ID

Secondary ID

• Mortgage, Lease, or Dead of Trust
• Voter Registration
• Vehicle Registration Card
• Home or Vehicle Insurance Policy

SSA mPOS IVS App Process Flow
6

Select ID

7

Select the
form of ID
presented by
customer,
and scan it

For State Driver’s Licenses that have
two barcodes on the back, scan the
second barcode

9

Complete
Transaction

Inform the
customer that the
proofing is
complete and that
they will receive a
confirmation email
with their results.
Select “Continue”

10

Enter Customer
ID Info

For State Driver’s
License, State NonDriver’s ID, and
Military Issued ID
scan barcode on
back of ID. For other
primary IDs, confirm
photo matches
customer and enter
secondary ID

Optional
Determine if
11
Fraud Suspected
Select either
“Complete the
Transaction” or
“Suspected Fraud”

8

Validate
Information

Select “Yes” to
confirm
customer ID
matches info on
screen. If “No”
enter secondary
ID information

Confirm Fraud
Suspected

If fraud suspected,
select “Confirm” to
flag and finalize
transaction