Renewal of Generic Clearance for Collection of Qualitative Feedback on Agency Services and Programs

Forms and Documents

Document Name	Status
ABA Customer Satisfaction Survey Form and Instruction	New
ADA Webinar Feedback Survey Form	New
Section 508 Webinar Customer Feedback Survey Form	New
USAB_Generic ICR Renewal_Supporting Statement_Part A_March 2021.pdf Supporting Statement A	2021-03-09
Generic ICR Renewal_30-Day Notice_86 FR 12597.pdf Supplementary Document	2021-03-09
Generic ICR Renewal_60-Day Notice_85 FR 81873.pdf Supplementary Document	2021-03-09

IC Document Collections

IC ID	Document Title	Status
247543	ABA Customer Satisfaction Survey Form and Instruction	New
247507	ADA Webinar Feedback Survey Form	New
247506	Section 508 Webinar Customer Feedback Survey Form	New

ICR Details

OMB Control No: 3014-0011	ICR Reference No: 202103-3014-001
Status: Received in OIRA	Previous ICR Reference No: 201711-3014-001
Agency/Subagency: ATBCB	Agency Tracking No: 2017-003
Title: Renewal of Generic Clearance for Collection of Qualitative Feedback on Agency Services and Programs
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular	Date Submitted to OIRA: 03/09/2021

	Requested	Previously Approved
Expiration Date	36 Months From Approved	05/31/2021
Responses	11,820	11,820
Time Burden (Hours)	774	774
Cost Burden (Dollars)	0	0

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Abstract: Executive Orders 12862 and 13571 direct Federal agencies to provide service to the public that matches or exceeds the best service available in the private sector. In order to work continuously to ensure that our programs are effective and meet our customers’ needs, the Access Board is seeking to renew its existing generic clearance to collect qualitative feedback on the delivery of agency services and programs. Areas to be targeted for collection of qualitative customer feedback include: the timeliness and efficiency of agency services; satisfaction with agency programs or delivery of services; and resolution of service-related complaints or problems. Only customer feedback or other qualitative information will be collected. The information collections under this generic clearance will not involve statistical surveys or methods and are not intended to yield generalizable results across a study population.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	85 FR 81873	12/17/2020
30-day Notice:	Federal Register Citation:	Citation Date:
	86 FR 12597	03/04/2021
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 0

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ICR Summary of Burden

	Total Request	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	11,820	11,820	0	0	0	0
Annual Time Burden (Hours)	774	774	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 03/09/2021

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