Renewal of Generic Clearance for Collection of Qualitative Feedback on Agency Services and Programs

This collection of information is necessary to enable the Access Board to garner qualitative feedback from customers and stakeholders in an efficient, timely manner, in accordance with our commitment to improving service delivery. By qualitative feedback we mean information that provides useful insights on perceptions and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Access Board’s programs. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the agency and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management.

The latest form for Renewal of Generic Clearance for Collection of Qualitative Feedback on Agency Services and Programs expires 2021-05-31 and can be found here.

ABA Complainant Customer Satisfaction Survey

Federal Enterprise Architecture: Community and Social Services - Social Services

Review document collections for all forms, instructions, and supporting documents - including paper/printable forms.