OMB control number
Renewal of Generic Clearance for Collection of Qualitative Feedback on Agency Services and Programs
OMB 3014-0011 · ATBCB.
OMB 3014-0011
Executive Orders 12862 and 13571 direct Federal agencies to provide service to the public that matches or exceeds the best service available in the private sector. In order to work continuously to ensure that our programs are effective and meet our customers’ needs, the Access Board is seeking to renew its existing generic clearance to collect qualitative feedback on the delivery of agency services and programs. Areas to be targeted for collection of qualitative customer feedback include: the timeliness and efficiency of agency services; satisfaction with agency programs or delivery of services; and resolution of service-related complaints or problems. Only customer feedback or other qualitative information will be collected. The information collections under this generic clearance will not involve statistical surveys or methods and are not intended to yield generalizable results across a study population.
The latest form for Renewal of Generic Clearance for Collection of Qualitative Feedback on Agency Services and Programs expires 2027-05-31 and is listed under ICR 202404-3014-001.
Latest Forms, Documents, and Supporting Material
| Document | Type |
|---|---|
 ABA Customer Satisfaction Survey | Form and Instruction |
 ADA Webinar Feedback Survey | Form |
| Section 508 Webinar Customer Feedback Survey | Form |
 USAB_Generic ICR Renewal_Supporting Statement_Part A_April 2024.docx | Supporting Statement A |
| 30-Day FR notice_ICR Generic Renewal April 2024.pdf | Supplementary Document |
| 60-day FR notice ICR Generic Renewal April 2024.pdf | Supplementary Document |
 ABA Customer Satisfaction Survey |
Form and Instruction |
| ADA Webinar Feedback Survey |
Form |
| Section 508 Webinar Customer Feedback Survey |
Form |
All Historical Document Collections
| Reference | Filing | Received | Concluded | Action |
|---|---|---|---|---|
| 202404-3014-001 | Extension without change of a currently approved collection | 2024-04-17 | Approved without change | |
| 202103-3014-001 | Extension without change of a currently approved collection | 2021-03-09 | Approved without change | |
| 201711-3014-001 | Revision of a currently approved collection | 2017-11-16 | Approved without change | |
| 201410-3014-001 | Reinstatement with change of a previously approved collection | 2014-10-27 | Approved without change | |
| 201106-3014-001 | New collection (Request for a new OMB Control Number) | 2011-07-01 | Approved without change |
OMB Details
Section 508 Webinar Customer Feedback Survey
Federal Enterprise Architecture: Community and Social Services - Social Services
| Form | Name | Electronic access | Type |
|---|---|---|---|
| Form N/A | Section 508 Webinar Feedback Survey | www.surveymonkey.com/r/Section508_1Template | Form |
Review document collections for all forms, instructions, and supporting documents - including paper/printable forms.