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Submit or Update a Complaint

Submit a Complaint Case
OMB No. 3133-0200

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YOUR SOCIAL SECURITY NUMBER.

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NCUA's Authority
Please note, NCUA does not have the authority to resolve every type of problem that may
arise with a credit union. We are unable to resolve contract disputes or undocumented
factual disputes between a consumer and a credit union. In these cases, we suggest that
you contact an attorney. We cannot investigate matters that are the subject of a pending
lawsuit or offer legal assistance. NCUA cannot represent consumers in settling claims or
recovering damages. NCUA does not own, operate, or control credit unions, nor do we
establish their operating policies and procedures. We cannot dictate the range of services
they offer and are unable to resolve complaints about customer service or disagreements
over specific credit union policies and procedures not addressed by federal law or
regulation.

Privacy
The information collected is solicited to provide NCUA with data that is necessary and
useful in reviewing requests received from individuals regarding their interactions with
federal and federally insured credit unions. You are not required to give us this information.
However, without such information, our ability to complete a review or to provide requested
assistance may be hindered. It is intended that the information you provide to us will be
used within NCUA and provided to the credit union that is the subject of your complaint or
inquiry. As required by law, we may make additional disclosures of such information.

Last updated on 12/27/18