Generic Template

Not an A-11 survey

DOCUMENTATION FOR THE GENERIC CLEARANCE

OF CUSTOMER SERVICE SATISFACTION COLLECTIONS

TITLE OF INFORMATION COLLECTION: Impact of COVID-19 Institutional Survey

(the name of the collection that is the subject of the 10-day review request)

[ X] SURVEY [ ] FOCUS GROUP [ ] SOFTWARE USABILITY TESTING

DESCRIPTION OF THIS SPECIFIC COLLECTION

Specify all relevant information, including

1. intended purpose: The purpose of this anonymous survey is to gather information to determine the impact of COVID-19 on the Spring return to operational status of the Minority-Serving and Under-Resourced schools we serve in order to plan training for these institutions.

1. need for the collection: To gain customer feedback.

3. planned use of the data: Specific feedback will help us in developing content for planning to better assist our schools with adjusted calendars and/or instructional methodologies due the COVID-19.

4. date(s) and location(s): 12.28.20 This survey is an online survey.

5. collection procedures: Participants will be sent a link to the electronic survey

6. number of focus groups, surveys, usability testing sessions: One survey per university

7. description of respondents/participants. Financial Aid Administrators, or their designated representatives

State whether the data collection will be completed one time, will be collected on an annual basis, or other. One Time

Attach a copy of the proposed collection instrument, e.g., survey questions, focus group script, usability testing plan. If a focus group also includes a survey, include both.

AMOUNT OF ANY PROPOSED STIPEND OR INCENTIVE

BURDEN HOUR COMPUTATION (Number of responses (X) estimated response or participation time in minutes (/60) = annual burden hours):

Category of Respondent	No. of Respondents	Participation Time	Burden
	731	5 minutes	61
Totals	731	5	61 hours

BURDEN COST COMPUTATION (this is only required when a stipend is being offered)

Category of Respondent	No. of Respondents	Hourly Rate	Response Time	Total
N/A
Totals

STATISTICAL INFORMATION

If statistical methods are to be used, fully describe the methodology, sample selection, expected response rates, and any other concepts needed to provide a full understanding of those methods.

REQUESTED APPROVAL DATE: 1/11/2021

NAME OF CONTACT PERSON: Freda Donald

TELEPHONE NUMBER: 202 377-3600

MAILING LOCATION: UCP Rm 31J1, 830 First Street NE, Washington, DC 20202

ED DEPARTMENT, OFFICE: Federal Student Aid/Partner Technical Assistance Group/Minority-Serving and Under-Resourced Schools Division

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