OF CUSTOMER SERVICE SATISFACTION COLLECTIONS
Not an A-11 submission
(the name of the collection that is the subject of the 10-day review request)
[X ] SURVEY [ ] FOCUS GROUP [ ] SOFTWARE USABILITY TESTING
DESCRIPTION OF THIS SPECIFIC COLLECTION
Specify all relevant information, including:
intended purpose: To determine the operational status of the domestic and foreign Title IV eligible institutions in the wake of a natural disaster.
need for the collection: To help determine if there is structural damage to buildings and any effects on educational programming delivery to students which will require ED assistance.
planned use of the data: Internal to ED to assess the need for Title IV waivers and flexibilities.
date(s) and location(s): The survey will be used on an as needed basis.
collection procedures: The survey will be sent electronically to the President and copied to the Financial Aid Administrator and returned electronically .
number of focus groups, surveys, usability testing sessions: One survey will be sent to each affected institution after a disaster. In some cases, the same institution will be affected by multiple disasters and will be sent the survey following each instance.
description of respondents/participants. Title IV participating institutions that may be or have been impacted by a natural disaster.
Attach a copy of the proposed collection instrument, e.g., survey questions, focus group script, usability testing plan. If a focus group also includes a survey, include both.
AMOUNT OF ANY PROPOSED STIPEND OR INCENTIVE
BURDEN HOUR COMPUTATION (Number of responses (X) estimated response or participation time in minutes (/60) = annual burden hours):
Category of Respondent |
No. of Responses |
Participation Time |
Burden |
Public Institutions |
1,112 |
30 minutes |
556 |
Private, Not-for-Profit Institutions |
745 |
30 minutes |
373 |
For-Profit Institutions |
813 |
30 minutes |
407 |
Totals |
2,670 |
- |
1,336 |
BURDEN COST COMPUTATION (this is only required when a stipend is being offered)
Category of Respondent |
No. of Respondents |
Hourly Rate |
Response Time |
Total |
N/A |
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Totals |
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STATISTICAL INFORMATION
If statistical methods are to be used, fully describe the methodology, sample selection, expected response rates, and any other concepts needed to provide a full understanding of those methods.
N/A
REQUESTED APPROVAL DATE: 3/1/2021
NAME OF CONTACT PERSON: Ingrid Valentine
TELEPHONE NUMBER: 202-374-2258
MAILING LOCATION: UCP, 830 First Street NE, 81J3, Washington, DC 20202
ED DEPARTMENT, OFFICE: FSA
File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
File Title | DOCUMENTATION FOR THE GENERIC CLEARANCE |
Author | 558022 |
File Modified | 0000-00-00 |
File Created | 2021-04-15 |