1670-0027 Published 30 day FRN 85 82496 on 12182020

1670-0027 Published 30 day FRN 85 82496 on 12182020.pdf

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

1670-0027 Published 30 day FRN 85 82496 on 12182020

OMB: 1670-0027

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82496

Federal Register / Vol. 85, No. 244 / Friday, December 18, 2020 / Notices

Dated: December 15, 2020.
Kathleen Claffie,
Chief, Office of Privacy Management, U.S.
Coast Guard.

Annual Cost to the Federal Government:
$180,082.’’
Maile Arthur,
Acting Records Management Branch Chief,
Office of the Chief Administrative Officer,
Mission Support, Federal Emergency
Management Agency, Department of
Homeland Security.

[FR Doc. 2020–27946 Filed 12–17–20; 8:45 am]
BILLING CODE 9110–04–P

DEPARTMENT OF HOMELAND
SECURITY

[FR Doc. 2020–27915 Filed 12–17–20; 8:45 am]
BILLING CODE 9111–53–P

Federal Emergency Management
Agency

DEPARTMENT OF HOMELAND
SECURITY

[Docket ID: FEMA–2020–0014; OMB No.
1660–0132]

[Docket No. CISA–2020–0007]

Agency Information Collection
Activities: Submission for OMB
Review; Comment Request;
Consolidated FEMA-National Training
and Education Division (NTED) Level 3
Training Evaluation Forms; Correction
Federal Emergency
Management Agency, DHS.

AGENCY:

30-day notice and request for
comments, correction.

ACTION:

The Federal Emergency
Management Agency (FEMA) published
a document in the Federal Register on
November 25, 2020, inviting the general
public to comment on a reinstatement,
with change, of a previously approved
information collection for which
approval has expired. The document
contained incorrect cost estimates.

SUMMARY:

This correction is effective
December 18, 2020.

DATES:

For information on
submitting comments, see the November
25, 2020, document at 85 FR 75349.

ADDRESSES:

For
any questions, please contact Dalia
Abdelmeguid at FEMA-NTES@
fema.dhs.gov or via phone 202–431–
7739. You may contact the Information
Management Division for copies of the
proposed collection of information at
email address: [email protected].

FOR FURTHER INFORMATION CONTACT:

In FR Doc.
2020–26052, beginning on page 75349
in the Federal Register of Wednesday,
November 25, 2020, the following
corrections are made:
1. On page 75350, in the middle
column, ‘‘Estimated Total Annual
Respondent Cost: $1,489,450.’’ is
corrected to read ‘‘Estimated Total
Annual Respondent Cost: $1,466,298.’’
2. On page 75350, in the middle
column, ‘‘Estimated Total Annual Cost
to the Federal Government: $168,913.’’
is corrected to read ‘‘Estimated Total

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SUPPLEMENTARY INFORMATION:

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Agency Information Collection
Activities: 1670–0027: Generic
Clearance for the Collection of
Qualitative Feedback on Agency
Service Delivery
Cybersecurity and
Infrastructure Security Agency (CISA),
The Department of Homeland Security
(DHS).
ACTION: 30- Day Notice and request for
comments; Extension of Information
Collection Request, 1670–0027.
AGENCY:

The Cybersecurity and
Infrastructure Security Agency (CISA)
will submit the following information
collection request (ICR) to the Office of
Management and Budget (OMB) for
review and clearance in accordance
with the Paperwork Reduction Act of
1995. CISA previously published a
notice about this ICR, in the Federal
Register on July 20, 2020, for a 60-day
public comment period. No comments
were received. In this notice, CISA
solicits additional public comments
concerning this ICR for 30-days.
DATES: Comments are encouraged and
will be accepted until January 19, 2021.
ADDRESSES: Written comments and
recommendations for the proposed
information collection should be sent
within 30 days of publication of this
notice to www.reginfo.gov/public/do/
PRAMain . Find this particular
information collection by selecting
‘‘Currently under 30-day Review—Open
for Public Comments’’ or by using the
search function.
FOR FURTHER INFORMATION CONTACT: If
additional information is required
contact: The Department of Homeland
Security (DHS), Cybersecurity and
Infrastructure Agency (CISA), Mia
Bruce, 703–235–3519, nppd-prac@
hq.dhs.gov
SUPPLEMENTARY INFORMATION: The
information collection activity provides
a means to garner qualitative customer
and stakeholder feedback in an efficient,
timely manner, in accordance with the
SUMMARY:

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Administration’s commitment to
improving service delivery. CISA will
submit the information collection
abstracted below to the OMB for
approval. By qualitative feedback we
mean information that provides useful
insights on perceptions and opinions
but are not statistical surveys that yield
quantitative results that can be
generalized to the population of study..
This feedback will provide insights
into customer or stakeholder
perceptions, experiences and
expectations, provide an early warning
of issues with service, or focus attention
on areas where communication, training
or changes in operations might improve
delivery of products or services. These
collections will allow for ongoing,
collaborative and actionable
communications between CISA and its
customers and stakeholders. It will also
allow feedback to contribute directly to
the improvement of program
management.
The solicitation of feedback will target
areas such as: Timeliness,
appropriateness, accuracy of
information, courtesy, efficiency of
service delivery, and resolution of
issues with service delivery. Responses
will be assessed to plan and inform
efforts to improve or maintain the
quality of service offered to the public.
If this information is not collected,
vital feedback from customers and
stakeholders on CISA’s services will be
unavailable. CISA will only submit a
collection for approval under this
generic clearance if it meets the
following conditions:
1. The collections are voluntary;
2. The collections are low-burden for
respondents (based on considerations of
total burden hours, total number of
respondents, or burden-hours per
respondent) and are low-cost for both
the respondents and the Federal
Government;
3. The collections are
noncontroversial and do not raise issues
of concern to other Federal agencies;
4. Any collection is targeted to the
solicitation of opinions from
respondents who have experience with
the program or may have experience
with the program in the near future;
5. Personally identifiable information
is collected only to the extent necessary
and is not retained;
6. Information gathered is intended to
be used only internally for general
service improvement and program
management purposes and is not
intended for release outside of the CISA
(if released, CISA must indicate the
qualitative nature of the information);
7. Information gathered will not be
used for the purpose of substantially

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Federal Register / Vol. 85, No. 244 / Friday, December 18, 2020 / Notices
informing influential policy decisions;
and
8. Information gathered will yield
qualitative information; the collections
will not be designed or expected to
yield statistically reliable results or used
as though the results are generalizable to
the population of study.
Feedback collected under this generic
clearance will provide useful
information, but it will not yield data
that can be generalized to the overall
population. This type of generic
clearance for qualitative information
will not be used for quantitative
information collections that are
designed to yield reliably actionable
results, such as monitoring trends over
time or documenting program
performance. Such data uses require
more rigorous designs that address: The
target population to which
generalizations will be made, the
sampling frame, the sample design
(including stratification and clustering),
the precision requirements or power
calculations that justify the proposed
sample size, the expected response rate,
methods for assessing potential
nonresponse bias, the protocols for data
collection, and any testing procedures
that were or will be undertaken prior
fielding the study. Depending on the
degree of influence the results are likely
to have, such collections may still be
eligible for submission for other generic
mechanisms that are designed to yield
quantitative results.
As a general matter, information
collections will not result in any new
system of records containing personal
information and will not ask questions
of a sensitive nature, such as sexual
behavior and attitudes, religious beliefs,
and other matters that are commonly
considered private.
This is an EXTENSION of an existing
information collection. The Office of
Management and Budget is particularly
interested in comments which:
1. Evaluate whether the proposed
collection of information is necessary
for the proper performance of the
functions of the agency, including
whether the information will have
practical utility;
2. Evaluate the accuracy of the
agency’s estimate of the burden of the
proposed collection of information,
including the validity of the
methodology and assumptions used;
3. Enhance the quality, utility, and
clarity of the information to be
collected; and
4. Minimize the burden of the
collection of information on those who
are to respond, including through the
use of appropriate automated,
electronic, mechanical, or other

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technological collection techniques or
other forms of information technology,
e.g., permitting electronic submissions
of responses.
Analysis
Agency: Cybersecurity and
Infrastructure Security Agency (CISA),
Department of Homeland Security
(DHS).
Title: Generic Clearance for the
Collection of Qualitative Feedback on
Agency Service Delivery.
OMB Number: 1670–0027.
Frequency: Annually.
Affected Public: State, Local, Tribal,
and Territorial Governments and Private
Sector.
Number of Respondents: 10,500,630.
Estimated Time Per Respondent: 0.05
HOURS.
Total Burden Hours: 525,430 HOURS.
Total Respondent Opportunity Cost:
$19,261,418.
Total Respondent Out-of-Pocket Cost:
$0.
Total Government Cost: $200,000.
Samuel Vazquez,
(Acting) Chief Information Officer,
Department of Homeland Security,
Cybersecurity and Infrastructure Security
Agency.
[FR Doc. 2020–27903 Filed 12–17–20; 8:45 am]
BILLING CODE 9110–9P–P

DEPARTMENT OF HOMELAND
SECURITY
[Docket No. CISA–2020–0008]

Cybersecurity and Infrastructure
Security Agency (CISA) Speaker
Request Form
Cybersecurity and
Infrastructure Security Agency (CISA),
Department of Homeland Security
(DHS).
ACTION: 60-Day notice and request for
comments; New collection (Request for
a new OMB Control Number, 1670–
NEW.
AGENCY:

DHS CISA External Affairs
will submit the following information
collection request (ICR) to the Office of
Management and Budget (OMB) for
review and clearance in accordance
with the Paperwork Reduction Act of
1995.
DATES: Comments are due by February
16, 2021.
ADDRESSES: You may submit comments,
identified by docket number CISA–
2020–0008, by one of the following
methods:
• Federal eRulemaking Portal: http://
www.regulations.gov. Please follow the
instructions for submitting comments.
SUMMARY:

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82497

• Email: CISA.Speakers@
cisa.dhs.gov. Please include docket
number CISA–2020–0008 in the subject
line of the message.
• Mail: Written comments and
questions about this Information
Collection Request should be forwarded
to DHS/CISA/External Affairs, ATTN:
245 Murray Lane SW, Mail Stop 0380,
Washington, DC 20598–0609.
Instructions: All submissions received
must include the words ‘‘Department of
Homeland Security’’ and the docket
number for this action. Comments
received will be posted without
alteration at http://www.regulations.gov,
including any personal information
provided.
Docket: For access to the docket and
comments received, please go to
www.regulations.gov and enter docket
number CISA–2020–0008.
Comments submitted in response to
this notice may be made available to the
public through relevant websites. For
this reason, please do not include in
your comments information of a
confidential nature, such as sensitive
personal information or proprietary
information. If you send an email
comment, your email address will be
automatically captured and included as
part of the comment that is placed in the
public docket and made available on the
internet. Please note that responses to
this public comment request containing
any routine notice about the
confidentiality of the communication
will be treated as public comments that
may be made available to the public
notwithstanding the inclusion of the
routine notice.
FOR FURTHER INFORMATION CONTACT:
Marilyn Stackhouse, 703–235–2162,
[email protected].
SUPPLEMENTARY INFORMATION: The
Cybersecurity and Infrastructure
Security Agency Act of 2018 (P.L. 115–
278) created the Cybersecurity and
Infrastructure Security Agency (CISA).
CISA is responsible for protecting the
Nation’s critical infrastructure from
physical and cyber threats. This mission
requires effective coordination and
collaboration from government and
private sector organizations. As part of
the collaboration efforts, CISA receives
requests for CISA employees to give
presentations and speeches at various
events.
This digital collection of information
is necessary to ensure an efficient and
timely process to schedule outreach and
engagement with CISA stakeholders.
This information may be disclosed as
generally permitted under 5 U.S.C 522.
The Speaker Request Form will be the
first point of contact between CISA and

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