Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document Name	Status
0651-0080 Supporting Statement Part A 2021 Final.docx Supporting Statement A	2021-09-28
0651-0080 Supporting Statement Part B 2021 Final.docx Supporting Statement B	2021-09-27
Fast Track Requests Template and Instruction.docx Supplementary Document	2021-09-27
USPTO Information Quality Guidelines.pdf Supplementary Document	2021-09-22

IC Document Collections

IC ID	Document Title	Status
249555	G326: USPTO Events Feedback Survey - Individuals or Households Other-Survey	New
249554	G326: USPTO Events Feedback Survey - Private Sector Other-Survey	New
249530	G324: Small Business Success Stories Other-Questionnaire	New
249405	G323: Regional Office Visitor Survey Other-Survey	New
249116	G322: DOCX Training Survey - Individuals or Households Other-Email Language	New
249115	G322: DOCX Training Survey - Private Sector Other-Email Language	New
249093	G321: IP Attache Survey 2021 Other-Email Language	New
249091	G325: STEPP Bundle - Individuals or Households Other-Email Language	New
249089	G325: STEPP Bundle - Private Sector Other-Email	New
249043	G319: vILT Bundle - Individuals or Households Other-Interest Request	New
249042	G319: vILT Bundle - Private Sector Other-Interest Request	New

ICR Details

OMB Control No: 0651-0080	ICR Reference No: 202106-0651-004
Status: Received in OIRA	Previous ICR Reference No: 201808-0651-001
Agency/Subagency: DOC/PTO	Agency Tracking No:
Title: Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular	Date Submitted to OIRA: 09/28/2021

	Requested	Previously Approved
Expiration Date	36 Months From Approved	10/31/2021
Responses	100,000	127,700
Time Burden (Hours)	16,667	14,425
Cost Burden (Dollars)	0	0

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Abstract: Improving Agency programs requires ongoing assessment. The Agency will collect, analyze, and interpret information gathered to identify strengths and weaknesses of current services. Based on feedback received, the Agency will identify operational changes needed to improve programs and services. The solicitation of feedback will target areas such as: timeliness, appropriateness, accuracy of information, courtesy, efficiency of service delivery, and resolution of issues with service delivery. The Agency is committed to hearing feedback from its customers and stakeholders. Responses will be assessed to identify service areas in need of improvement. If this information is not collected, the Agency will miss opportunities to obtain vital feedback from its customers and stakeholders on ways to improve its programs and services.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	86 FR 21305	04/22/2021
30-day Notice:	Federal Register Citation:	Citation Date:
	86 FR 53287	09/27/2021
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 11

IC Title	Form No.	Form Name
G319: vILT Bundle - Individuals or Households
G319: vILT Bundle - Private Sector
G321: IP Attache Survey 2021
G322: DOCX Training Survey - Individuals or Households
G322: DOCX Training Survey - Private Sector
G323: Regional Office Visitor Survey
G324: Small Business Success Stories
G325: STEPP Bundle - Individuals or Households
G325: STEPP Bundle - Private Sector
G326: USPTO Events Feedback Survey - Individuals or Households
G326: USPTO Events Feedback Survey - Private Sector

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ICR Summary of Burden

	Total Request	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	100,000	127,700	0	0	-27,700	0
Annual Time Burden (Hours)	16,667	14,425	0	0	2,242	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The total responses for this information collection have decreased by 27,700 (from 127,700 to 100,000) from the previous approval, due to recent estimates gathered from the number of Fast Tracks approved over the past 3 years. The estimated total time burden for this information collection has increased by 2,242 (from 14,425 to 16,667). This increase is due to the estimated fluctuations in the collection methods used by Agency programs to receive public feedback. The overall average estimated time per response has also slightly increased.

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     Yes

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     Yes

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 09/28/2021

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