Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

ICR 202408-0651-003

OMB: 0651-0080

Federal Form Document

IC Document Collections
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ICR Details
0651-0080 202408-0651-003
Received in OIRA 202106-0651-004
DOC/PTO
Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Revision of a currently approved collection   No
Regular 09/18/2024
  Requested Previously Approved
36 Months From Approved 11/30/2024
150,000 100,000
25,500 16,667
0 0

Improving USPTO programs requires ongoing assessment. The USPTO will collect, analyze, and interpret information gathered to identify strengths and weaknesses of current services. Based on feedback received, the Agency will identify operational changes needed to improve programs and services. The solicitation of feedback will target areas such as: timeliness, appropriateness, accuracy of information, courtesy, efficiency of service delivery, and resolution of issues with service delivery. The USPTO is committed to hearing feedback from its customers and stakeholders. Responses will be assessed to identify service areas in need of improvement. If this information is not collected, the Agency will miss opportunities to obtain vital feedback from its customers and stakeholders on ways to improve its programs and services.

None
None

Not associated with rulemaking

  89 FR 51312 06/17/2024
89 FR 76457 09/18/2024
No

  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 150,000 100,000 0 0 50,000 0
Annual Time Burden (Hours) 25,500 16,667 0 0 8,833 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No

$98,405
Yes Part B of Supporting Statement
    Yes
    Yes
No
No
No
No
Justin Isaac 571 272-5429 [email protected]

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
09/18/2024


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