Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

OMB 0651-0080

Improving Agency programs requires ongoing assessment. The Agency will collect, analyze, and interpret information gathered to identify strengths and weaknesses of current services. Based on feedback received, the Agency will identify operational changes needed to improve programs and services. The solicitation of feedback will target areas such as: timeliness, appropriateness, accuracy of information, courtesy, efficiency of service delivery, and resolution of issues with service delivery. The Agency is committed to hearing feedback from its customers. Responses will be assessed to identify service areas in need of improvement. If this information is not collected, then the Agency will miss opportunities to obtain vital feedback from their customers and stakeholders on ways to improve their program and services.

The latest form for Clearance for the Collection of Qualitative Feedback on Agency Service Delivery expires 2021-09-30 and can be found here.

Latest Forms, Documents, and Supporting Material

Document Name
0651-0080 Supporting Statement Part A 2021 Final.docx Supporting Statement A
0651-0080 Supporting Statement Part B 2021 Final.docx Supporting Statement B
Fast Track Requests Template and Instruction.docx Supplementary Document
USPTO Information Quality Guidelines.pdf Supplementary Document
G326: USPTO Events Feedback Survey - Individuals or Households Other-Survey
G326: USPTO Events Feedback Survey - Private Sector Other-Survey
G324: Small Business Success Stories Other-Questionnaire
G323: Regional Office Visitor Survey Other-Survey
G322: DOCX Training Survey - Individuals or Households Other-Email Language
G322: DOCX Training Survey - Private Sector Other-Email Language
G321: IP Attache Survey 2021 Other-Email Language
G325: STEPP Bundle - Individuals or Households Other-Email Language
G325: STEPP Bundle - Private Sector Other-Email
G319: vILT Bundle - Individuals or Households Other-Interest Request
G319: vILT Bundle - Private Sector Other-Interest Request

All Historical Document Collections

202106-0651-004 Approved without change	Revision of a currently approved collection	2021-09-28
201808-0651-001 Approved without change	Revision of a currently approved collection	2018-08-15
201705-0651-002 Approved without change	No material or nonsubstantive change to a currently approved collection	2017-05-22
201506-0651-003 Approved without change	New collection (Request for a new OMB Control Number)	2015-06-25

OMB Details

G290: NextGen Initiatives 2018 Focus Group

Federal Enterprise Architecture: Economic Development - Intellectual Property Protection