Clearance for the Collection of Qualitative Feedback

ICR 201506-0651-003

OMB: 0651-0080

Federal Form Document

ICR Details
0651-0080 201506-0651-003
Historical Active
DOC/PTO
Clearance for the Collection of Qualitative Feedback
New collection (Request for a new OMB Control Number)   No
Regular
Approved without change 08/07/2015
Retrieve Notice of Action (NOA) 06/25/2015
  Inventory as of this Action Requested Previously Approved
08/31/2018 36 Months From Approved
27,900 0 0
5,059 0 0
0 0 0

Improving Agency programs requires ongoing assessment. The Agency will collect, analyze, and interpret information gathered to identify strengths and weaknesses of current services. Based on feedback received, the Agency will identify operational changes needed to improve programs and services. The solicitation of feedback will target areas such as: timeliness, appropriateness, accuracy of information, courtesy, efficiency of service delivery, and resolution of issues with service delivery. The Agency is committed to hearing feedback from its customers. Responses will be assessed to identify service areas in need of improvement. If this information is not collected, then the Agency will miss opportunities to obtain vital feedback from their customers and stakeholders on ways to improve their program and services.

None
None

Not associated with rulemaking

  80 FR 19286 04/10/2015
80 FR 35318 06/19/2015
No

20
IC Title Form No. Form Name
G254 Usability Testing Feedback in Support of Next Generation Initiatives G254-1, G254-2, G254-3, G254-4 Background Information ,   Participant Scenario Worksheet ,   System Usability Scale ,   Audio/Video Consent Form
G262 IP Education Outreach Council Events
G253 Small Discussion Group Feedback in Support of Next Generation Initiatives G253-1, G253-2 Audio/Video Consent Form ,   Background Information
G255 STEPP Pilot Program Surveys G255-1, G255-2, G255-3 STEPP Evaluation ,   STEPP Needs Assessment Survey ,   STEPP PIlot Interest Form
G258-Dallas and San Jose Recruitment Outreach G258-1 Survey Questions
G263 STEPP Interest Form G263-1 STEPP Interest Form
G250: Global Patent Prosecution Focus Group
G257- PTAB E2E System Survey and Focus Group G257-1 External Engagement Survey
G249: Patents Recruitment Open House
G246: Pro Se Education and Customer Service Feedback G246 Pro Se Feedback Questions
G259 Post Prosecution Pilot Program (P3) G259-1 P3 Survey Questions
G252 Focus Group Feedback in Support of Next Generation Initiatives G252-1, G252-2 Audio/Video Consent Form ,   Background Information
G260: Electronic Business Center Survey G260-1 Customer Satisfaction Survey
G265- Global Dossier Survey and Focus Group
G248 PatentsView Query Tool Usability Testing G248 PatentsView Query Tool Questionnaire
G245: LSAC Events G245 -1 Private Sector Survey
G264: 2016 USPTO Trademark Expo Surveys G264-2, G264-1 Exhibitor Survey ,   Attendee Survey
Texas Patents Recruitment Roadshow G220-04, G220-03, G220-01, G220-02 TX Road Show Survey 2015 ,   Dallas IP info sessions ,   Road Show Registration ,   Dallas Open House Regristration
G261 Patents Pro Bono Metrics Survey G261-1 Pro Bono Survey Questions
G267- HR Employee Relations Survey

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 27,900 0 0 27,900 0 0
Annual Time Burden (Hours) 5,059 0 0 5,059 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
Yes
Miscellaneous Actions
No
New generic clearance collection request.

$0
Yes Part B of Supporting Statement
No
No
No
No
Uncollected
Marcie Lovett 571 272-8123 [email protected]

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
06/25/2015


© 2024 OMB.report | Privacy Policy