NVLAP Accreditation Services Customer Survey

Accreditation Services
Customer Survey

OMB No. 0693-0031
Expires: 2021-06-30

A Federal agency may not conduct or sponsor, and a person is not required to respond to, nor shall a person be subject to a penalty for failure to comply with an information collection subject
to the requirements of the Paperwork Reduction Act of 1995 unless the information collection has a currently valid OMB Control Number. The approved OMB Control Number for this
information collection is 0693-0031. Without this approval, we could not conduct this survey. Public reporting for this information collection is estimated to be approximately 5 minutes per
response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the information collection.
All responses to this information collection are voluntary. Send comments regarding this burden estimate or any other aspect of this information collection, including suggestions for reducing
this burden to the National Institute of Standards and Technology, Attn: NVLAP Chief, [email protected], 301-975-4016.

Thank you for selecting NVLAP to provide accreditation services to your laboratory. We would appreciate your taking
some time to let us know how satisfied you are with your recent accreditation services. Please answer the questions
below and return this survey via email to [email protected], or by mail to NIST/NVLAP, 100 Bureau Drive, MS 2140,
Gaithersburg, MD 20899-2140.
1. Why did you choose NVLAP for this accreditation?
Regulatory requirement

Reputation / quality of service

Previous experience with NVLAP

Procurement requirement

Cost

Other (please specify) _________________________

2. To what extent did this accreditation
experience meet your expectations?
3. Please rate your satisfaction with
each of the following service areas:

Did not meet
expectations

Met some
expectations

Met
expectations

Exceeded some
expectations

Exceeded all
expectations

Poor (1)

Fair (2)

Good (3)

Very Good (4)

Excellent (5)

Poor (1)

Fair (2)

Good (3)

Very Good (4)

Excellent (5)

a. Courtesy of NVLAP phone personnel
b. Ease of application process
c. Responsiveness of NVLAP program
manager
d. Quality of proficiency testing program
(if applicable)
e. Timely processing of accreditation
f. Accuracy of certificate and scope of
accreditation

4. How would you rate the value of
NVLAP accreditation relative to its
cost?
5. Based on this specific experience, how
likely are you to renew your NVLAP
accreditation?

6. Overall, how satisfied are you with
this accreditation experience?

Unlikely

Somewhat
unlikely

Neither unlikely
nor likely

Somewhat likely

Very likely

Very dissatisfied

Dissatisfied

Neither
dissatisfied nor
satisfied

Satisfied

Very Satisfied

7. How can NVLAP improve its accreditation service to you? (Attach additional pages if needed.)

8. Please enter the field of accreditation for this transaction:
Acoustics

Cryptograpic & Sec.

Healthcare IT

Asbestos

Dosimetry

Personal Body Armor

Biometrics Testing

Electric Motors

Radiation Detection Inst.

Calibration

Elec. Com. & Telecom.

Thermal Insulation

Carpet & Cushion

Energy Eff. Lighting

Voting

Common Criteria

Fasteners & Metals

Wood Based Products

Construction

Fed. Warfare Systems

9. The following information is optional:
Laboratory Name: ___________________________________________
NVLAP Lab Code: ___________________________________________
Your Name: ________________________________________________
Your Phone Number: _________________________________________

THANK YOU VERY MUCH FOR YOUR RESPONSE. YOUR EVALUATION WILL MAKE A DIFFERENCE.
Rev. 2021-05-06