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OMB# 1545-2250
IRS Customer Satisfaction Survey
Campus Correspondence Exam (CCE)
In an effort to improve its services to the public, the IRS is seeking the opinions of taxpayers who were recently
audited. Please assist us by completing this brief voluntary survey, which should take less than 5 minutes of your time.
Fors Marsh Group will keep your identity private to the extent permitted by law. If you have any questions about this
survey, you may call the Survey Helpline at 1-800-521-7177.
Thinking of your most recent audit, regardless of whether you agreed or disagreed with the final outcome, please mark
the option that best represents your experiences throughout the audit process.
Very
Dissatisfied
Somewhat
Dissatisfied
Neither
Satisfied Nor
Dissatisfied
Somewhat
Satisfied
Very
Satisfied
a. Overall, the way the IRS handled your audit
b. How well the initial IRS letter explained which entries
on your tax return were being audited
c. How clearly the initial IRS letter explained what
documents you needed to send to the IRS
d. How well the IRS letter explained why we did (or did not)
accept your documents
e. How well the IRS kept you informed of the status of your
case
The consistency of information provided to you by the
IRS throughout the process
g. How well the Income Tax Examination Changes Letter
explained the adjustments to your tax return as a result of
the audit
h. The length of the audit process from start to finish
Please rate your satisfaction with the following:
f.
Not
Applicable
If you answered “Very Dissatisfied” or “Somewhat Dissatisfied” to any of the above questions, can you describe what
caused you to feel that way?
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________
Did you call the IRS about your case using a telephone number listed on any of the letters?
Yes (continue to 4)
No (skip to 5)
Don’t recall (skip to 5)
Very
Dissatisfied
Somewhat
Dissatisfied
Neither
Satisfied Nor
Dissatisfied
Somewhat
Satisfied
Very
Satisfied
Not
Applicable
Regardless of the outcome of your audit, how satisfied were
you with the service you received on these calls?
During the audit process, approximately how many times did you contact the IRS? (Please enter zero if you did not contact
the IRS by this method.)
Mail __________ Times
Telephone __________ Times
Fax __________ Times
When you were first notified of the audit, how many months did you expect it would take?
______ Months
Form 14387 (Rev. 4-2016)
Please continue on back
Catalog Number 59428Y
www.irs.gov
Department of the Treasury–Internal Revenue Service
Was the actual amount of time…?
Shorter than you expected
About equal to your expectations
Longer than you expected
Strongly
Disagree
Disagree
Neutral
Agree
Strongly
Agree
Not
Applicable
a. I received an adequate description of the audit process
b. My experience reflected the described audit process
c. I had the opportunity to provide information important to
my case
d. I was treated with respect during the the audit process
How much do you agree with the following statements?
Overall, how well did the IRS meet your expectations while handling your audit?
Much better than expected
Better than expected
As expected
Worse than expected
Much worse than expected
If you answered “Worse than expected” or “Much worse than expected” to the above question,
can you describe what caused you to feel that way?
_________________________________________________________________________________________________
_________________________________________________________________________________________________
Who prepared your taxes? (Mark only one.)
You
IRS service representative at an IRS office
Professional tax preparer
Volunteer (at a volunteer tax preparation location)
Friend or relative
Other
Are you...
The taxpayer
A tax professional who represented the taxpayer
Someone else who assisted the taxpayer
The IRS continually looks for ways to improve its service to taxpayers who have been selected for an audit. Please use this
space to provide your comments or suggestions for improvement. We welcome your feedback.
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________
Occasionally, the IRS conducts additional in-depth research on tax-related issues. Research participants may receive a
small monetary incentive to participate depending on the research. If you are interested in participating in future research,
please provide us with your telephone number and e-mail address (if available). This information will not be shared
with the IRS and will be used only for the purpose of this research.
Telephone number: ( __ __ __ ) __ __ __ - __ __ __ __
E-mail address: _______________________________________
If you have been unable to resolve any specific problems with your tax matter through the normal IRS channels, or now face a significant hardship
due to the application of the tax law, we encourage you to contact the Taxpayer Advocate Service at 1-877-777-4778.
Paperwork Reduction Act Notice
The Paperwork Reduction Act requires that the IRS display an OMB control number on all public information requests.
The OMB Control Number for this study is 1545-2250. Also, if you have any comments regarding the time estimates associated
with this study or suggestions on making this process simpler, please write to the, Internal Revenue Service, Special Services Section,
SE:W:CAR:MP:T:M:S, Room 6129, 1111 Constitution Ave. NW, Washington, DC 20224.
Thank you for completing the survey.
Please return this survey to Fors Marsh Group Survey Services, P.O. Box 42048, Arlington, VA 22204-9048 USA.
Form 14387 (Rev. 4-2016)
Catalog Number 59428Y
www.irs.gov
Department of the Treasury–Internal Revenue Service
| File Type | application/pdf |
| File Modified | 2018-05-01 |
| File Created | 2016-03-25 |