Information Collection

2021-2024 IRS Customer Satisfaction Surveys

IC 224956 under ICR 202106-1545-008 · OMB 1545-2250.

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 1545-2250 can be found here:

2025-01-29 - Extension without change of a currently approved collection

Documents and Forms

Documents and forms in this information collection
Document Name	Document Type
BU-16-368 CCE Mail 2016.pdf	Other-survey
BU-16-368 CCE Mail 2016.pdf	Other-survey
BU 16-407 CSCO Instruments.pdf	Other-survey
BU 16-407 CSCO Instruments.pdf	Other-survey
BU-16-376 Appeals Customer Survey.pdf	Other-survey
BU-16-376 Appeals Customer Survey.pdf	Other-survey
BU-16-391 OMB LBI Domestic Customer Satisfaction Survey 2016 (3).doc	Other-survey
BU-16-391 OMB LBI Domestic Customer Satisfaction Survey 2016 (3).doc	Other-survey
BU-16-392 LBI International Customer Satisfaction Documents.doc	Other-survey
BU-16-392 LBI International Customer Satisfaction Documents.doc	Other-survey
BU-16-395 TES 2016OMB Attachments.docx	Other-survey
BU-16-395 TES 2016OMB Attachments.docx	Other-survey
BU-16-402 Field Collection surveys.docx	Other-survey
BU-16-402 Field Collection surveys.docx	Other-survey
BU-16-403 Field Examination survey instruments.docx	Other-survey
BU-16-403 Field Examination survey instruments.docx	Other-survey
BU-16-404 Excise survey instruments.docx	Other-survey
BU-16-404 Excise survey instruments.docx	Other-survey
BU-16-405 Estate and Gift survey instruments.docx	Other-survey
BU-16-405 Estate and Gift survey instruments.docx	Other-survey
BU-16-406 Employment survey instruments.docx	Other-survey
BU-16-406 Employment survey instruments.docx	Other-survey
BU-16-408 ACS IVR Survey Instruments.docx	Other-survey
BU-16-408 ACS IVR Survey Instruments.docx	Other-survey
BU-16-409 CCE IVR Survey.doc	Other-survey
BU-16-409 CCE IVR Survey.doc	Other-survey
BU-16-410 CCE Mail Survey 2016.docx	Other-survey
BU-16-410 CCE Mail Survey 2016.docx	Other-survey
BU-16-411 AUR IVR Survey.doc	Other-survey
BU-16-411 AUR IVR Survey.doc	Other-survey
BU-16-412 AUR Mail and Online Survey.docx	Other-survey
BU-16-412 AUR Mail and Online Survey.docx	Other-survey
BU-16-414 LBI CAP Customer Satisfaction Survey 2016 Survey and Emails.docx	Other-survey
BU-16-414 LBI CAP Customer Satisfaction Survey 2016 Survey and Emails.docx	Other-survey
BU-16-418 2016 SPEC Partner Survey_FINAL_03_22_2016 OMB Revision (2).docx	Other-survey
BU-16-418 2016 SPEC Partner Survey_FINAL_03_22_2016 OMB Revision (2).docx	Other-survey
BU-16-420 e-Help Questionnaire_ICF.docx	Other-survey
BU-16-420 e-Help Questionnaire_ICF.docx	Other-survey
BU-16-421 CS-WICAS Adj OMB Submission - Adjustments Survey 2016attachments.docx	Other-survey
BU-16-421 CS-WICAS Adj OMB Submission - Adjustments Survey 2016attachments.docx	Other-survey
BU-16-422 Injured Spouse Survey FY 2016.pdf	Other-survey
BU-16-422 Injured Spouse Survey FY 2016.pdf	Other-survey
BU-16-423 WICAS PPS 2016 OMB SubmissionAttachments.docx	Other-survey
BU-16-423 WICAS PPS 2016 OMB SubmissionAttachments.docx	Other-survey
BU-16-424 CS-WICAS TEGE TF OMB Submission - TEGE Toll Free Survey 2016attachments.doc	Other-survey
BU-16-424 CS-WICAS TEGE TF OMB Submission - TEGE Toll Free Survey 2016attachments.doc	Other-survey
BU-16-425 WICAS TF OMB Submission - Toll Free Survey 2016attachments (2).docx	Other-survey
BU-16-425 WICAS TF OMB Submission - Toll Free Survey 2016attachments (2).docx	Other-survey
BU-16-426 WI CARE FA Comment Card OMB Attachment--2015 BPA.docx	Other-survey
BU-16-426 WI CARE FA Comment Card OMB Attachment--2015 BPA.docx	Other-survey
BU-16-430 WI CCE Toll-free IVR 2016surveyinstrument.docx	Other-survey
BU-16-430 WI CCE Toll-free IVR 2016surveyinstrument.docx	Other-survey
BU-16-433 ISP Toll-free IVR Survey.doc	Other-survey
BU-16-433 ISP Toll-free IVR Survey.doc	Other-survey
BU-16-434 ISP Mail Instruments.pdf	Other-survey
BU-16-434 ISP Mail Instruments.pdf	Other-survey
BU-16-437 ACSS Survey Instruments.docx	Other-survey
BU-16-437 ACSS Survey Instruments.docx	Other-survey
BU-16-438 Media Publications Surveys Attachment.pdf	Other-survey
BU-16-438 Media Publications Surveys Attachment.pdf	Other-survey
BU-16-438 WI CARE MP Surveys OMB Attachment.doc	Other-survey
BU-16-438 WI CARE MP Surveys OMB Attachment.doc	Other-survey
BU-16-439 TEGE Mail Survey.docx	Other-survey
BU-16-439 TEGE Mail Survey.docx	Other-survey

Information Collection (IC) Details

View Information Collection (IC)

IC Title:

2021-2024 IRS Customer Satisfaction Surveys

Agency IC Tracking Number:

Is this a Common Form? No

IC Status: Modified

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

table that charts list of instruments
Document Type	Instrument File	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-survey	BU-16-368 CCE Mail 2016.pdf	No		Paper Only
Other-survey	BU 16-407 CSCO Instruments.pdf	Yes	Yes	Fillable Fileable
Other-survey	BU-16-376 Appeals Customer Survey.pdf	Yes	Yes	Fillable Fileable
Other-survey	BU-16-391 OMB LBI Domestic Customer Satisfaction Survey 2016 (3).doc	No		Paper Only
Other-survey	BU-16-392 LBI International Customer Satisfaction Documents.doc	No		Paper Only
Other-survey	BU-16-395 TES 2016OMB Attachments.docx	No		Paper Only
Other-survey	BU-16-402 Field Collection surveys.docx	No		Paper Only
Other-survey	BU-16-403 Field Examination survey instruments.docx	No		Paper Only
Other-survey	BU-16-404 Excise survey instruments.docx	No		Paper Only
Other-survey	BU-16-405 Estate and Gift survey instruments.docx	No		Paper Only
Other-survey	BU-16-406 Employment survey instruments.docx	No		Paper Only
Other-survey	BU-16-408 ACS IVR Survey Instruments.docx	No		Paper Only
Other-survey	BU-16-409 CCE IVR Survey.doc	No		Paper Only
Other-survey	BU-16-410 CCE Mail Survey 2016.docx	No		Paper Only
Other-survey	BU-16-411 AUR IVR Survey.doc	No		Paper Only
Other-survey	BU-16-412 AUR Mail and Online Survey.docx	Yes	Yes	Fillable Fileable
Other-survey	BU-16-414 LBI CAP Customer Satisfaction Survey 2016 Survey and Emails.docx	Yes	Yes	Fillable Fileable
Other-survey	BU-16-418 2016 SPEC Partner Survey_FINAL_03_22_2016 OMB Revision (2).docx	Yes	Yes	Fillable Fileable
Other-survey	BU-16-420 e-Help Questionnaire_ICF.docx	Yes	Yes	Fillable Fileable
Other-survey	BU-16-421 CS-WICAS Adj OMB Submission - Adjustments Survey 2016attachments.docx	No		Paper Only
Other-survey	BU-16-422 Injured Spouse Survey FY 2016.pdf	No		Paper Only
Other-survey	BU-16-423 WICAS PPS 2016 OMB SubmissionAttachments.docx	No		Paper Only
Other-survey	BU-16-424 CS-WICAS TEGE TF OMB Submission - TEGE Toll Free Survey 2016attachments.doc	No		Paper Only
Other-survey	BU-16-425 WICAS TF OMB Submission - Toll Free Survey 2016attachments (2).docx	No		Paper Only
Other-survey	BU-16-426 WI CARE FA Comment Card OMB Attachment--2015 BPA.docx	No		Paper Only
Other-survey	BU-16-430 WI CCE Toll-free IVR 2016surveyinstrument.docx	No		Paper Only
Other-survey	BU-16-433 ISP Toll-free IVR Survey.doc	No		Paper Only
Other-survey	BU-16-434 ISP Mail Instruments.pdf	No		Paper Only
Other-survey	BU-16-437 ACSS Survey Instruments.docx	Yes	Yes	Fillable Fileable
Other-survey	BU-16-438 Media Publications Surveys Attachment.pdf	Yes	Yes	Fillable Fileable
Other-survey	BU-16-438 WI CARE MP Surveys OMB Attachment.doc	No		Paper Only
Other-survey	BU-16-439 TEGE Mail Survey.docx	No		Paper Only

Federal Enterprise Architecture Business Reference Module

Line of Business: General Government

Subfunction: Taxation Management

Privacy Act System of Records

Title:

FR Citation:

Number of Respondents: 135,000

Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 50 %

table that charts list of burden
	Approved	Program Change Due to Agency Discretion	Previously Approved
Annual Number of Responses for this IC	135,000	-435,000	570,000
Annual IC Time Burden (Hours)	20,000	-15,550	35,550
Annual IC Cost Burden (Dollars)	0	0	0

Documents for IC

table that charts IC Documents
Title	Document	Date Uploaded
No associated records found

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.