2021 FTA Stakeholder Survey - FINAL

2021 FTA Stakeholder Survey
Introduction

Every two years the Federal Transit Administration surveys stakeholders on their
opinions and points of view regarding the services that we provide. In this survey we
are requesting your feedback about what we are doing well, and what we could be
doing better.
Your participation is voluntary. There is no penalty to you or your organization if you
choose not to fill out the survey. All data are stored in a password-protected
electronic format. To help protect confidentiality, the survey responses do not contain
your name, organization's name, or email address, and responses (with the exception
of written comments) are reported in aggregate.
We estimate that it will take approximately 15 minutes to fill out the survey.
Your candor will help us to improve FTA's services and we appreciate your honest
opinion on the topics in the survey.
OMB Paperwork Reduction Act Statement - The Paperwork Reduction Act of 1995 requires us to notify you that this information
collection is in accordance with the clearance requirements of Section 3507 of the Paperwork Reduction Act of 1995. We estimate that it
will take about 15 minutes to respond to the questions. Please note that a federal agency may not conduct or sponsor and you are not
required to respond to a collection of information unless it displays a currently valid OMB control number. The OMB control number for
this collection of information is 2132-0564.

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2021 FTA Stakeholder Survey
General Information

* 1. Most FTA Formula Grants are distributed to geographic areas based on population categories. Which of
the following categories represents the geographic area for which your organization primarily receives FTA
Formula Grants?
An Urbanized Area of 1 Million or More
An Urbanized Area Between 200,000 and 999,999 in Population
An Urbanized Area Between 50,000 and 199,999 in Population
A Rural Area Less than 50,000 in Population
Not applicable/State DOT
Not sure

* 2. Please specify your organization type.
Independent Incorporated Transit Agency (Publicly Owned)
City, Local or State Government Transit Department (Other Than an American Indian Tribe)
Metropolitan Planning Organization (Not Operating Transit)
State Department of Transportation (Not Operating Transit)
American Indian Tribe
Private Not-for-Profit Organization
Other (please specify)

* 3. What is your role within your organization?
Executive Leader / General Manager
Manager / Supervisor
Professional Staff (e.g., engineer, planner, budget analyst)
Other (please specify)

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* 4. Which FTA Regional Office does your organization normally work with? (If you are not sure, in most
cases it would be the Regional Office corresponding to your state, as listed in the brackets below).
Region 1 [CT(bus), MA, ME, NH, RI, VT (and small parts of NY)]
Region 2 [CT(rail), NJ, NY (and small parts of PA)]
Region 3 [DC, DE, MD, PA, VA, WV (and small parts of KY, NJ, OH)]
Region 4 [AL, FL, GA, KY, MS, NC, PR, SC, TN, VI (and small parts of AR, IN, VA)]
Region 5 [IL, IN, MI, MN, OH, WI (and small parts of KY, MO, PA)]
Region 6 [AR, LA, MO, NM, OK, TX (and small parts of MO)]
Region 7 [IA, KS, MO, NE (and small parts of IL, SD]
Region 8 [CO, MT, ND, SD, UT, WY (and small parts of MN)]
Region 9 [AS, AZ, CA, GU, HI, MP, NV]
Region 10 [AK, ID, OR, WA]
Don't know/Not sure (please specify)

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2021 FTA Stakeholder Survey
General Rating of FTA Services

* 5. Please rate your overall experience with FTA during the last 12 months. On a scale of Very Dissatisfied to
Very Satisfied, how would you rate your satisfaction level with...

Very Dissatisfied

Dissatisfied

Neither
Dissatisfied Nor
Satisfied

Satisfied

Very Satisfied

Not sure

The overall quality of
FTA services to you as a
stakeholder

* 6. Have you used the FTA website www.transit.dot.gov at least once during the past 12 months?
Yes
No
Not sure

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2021 FTA Stakeholder Survey
FTA Website

7. Please rate your experience using the FTA website. On a scale of Very Dissatisfied to Very Satisfied, how
would you rate your satisfaction level with...

Very Dissatisfied

Dissatisfied

Neither
Dissatisfied Nor
Satisfied

Satisfied

Very Satisfied

Not sure

A. The
overall usefulness of the
FTA website
B. The ease of finding
the information you
need
C. The accuracy and
completeness of the
information
D. The clarity of the
information

8. FTA has a number of online communication platforms. Please check all of the platforms/FTA accounts that
you have followed, subscribed to, and/or engaged with content from, during the past 12 months...
FTA’s Facebook Page
FTA’s GovDelivery Notices
FTA’s LinkedIn Profile
FTA’s Twitter Account
FTA’s Website
FTA’s YouTube Channel
Not sure

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9. For each of the communication methods you chose in the previous question, how useful do you think the
available FTA information has been?

Very Useful

Somewhat
Useful

Occasionally
Useful

I don't engage
with FTA on this
Not at all Useful
platform

I don't use this
platform

FTA's Facebook Page
FTA's GovDelivery
Notices
FTA’s LinkedIn Profile
FTA’s Twitter Account
FTA's Website
FTA's Youtube Channel

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2021 FTA Stakeholder Survey
FTA Program Oversight Process

10. Have you experienced an FTA Program Oversight Review within the last 24 months? (Please check all
that apply)
Triennial Review
State Management Review
Procurement Systems Review
Civil Rights Review
Project Oversight Review
Financial Systems Review
No oversight activities within the last 24 months
Other (please specify)

11. Please rate your experiences relating to a Program Oversight Review. On a scale of Very Dissatisfied to
Very Satisfied, how would you rate your satisfaction level with…

Very Dissatisfied

Dissatisfied

Neither
Dissatisfied Nor
Satisfied

Satisfied

Very Satisfied

N/A

A. Overall satisfaction
with FTA’s Program
Oversight Review
process
B. The technical
competency of FTA’s
contractors
conducting the
Program Oversight
Review
C. The availability and
customer service of
FTA's contractors
during the Program
Oversight Review
D. The availability and
customer service of
FTA's Regional staff
involved in the Program
Oversight Review

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2021 FTA Stakeholder Survey
FTA Regional Office

* 12. Not including Program Oversight Reviews, have you interacted with FTA Regional Office staff during the
last 12 months?
Yes
No
Not sure

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2021 FTA Stakeholder Survey
FTA Regional Office Continued

13. Please rate your experience with your FTA Regional Office staff for all interactions other than your
interactions related to Program Oversight Reviews. On a scale of Very Dissatisfied to Very Satisfied, how
would you rate your satisfaction level with...

Very Dissatisfied

Dissatisfied

Neither
Dissatisfied Nor
Satisfied

Satisfied

Very Satisfied

Not sure

A. The quality of
technical services from
FTA Regional Office
staff
B. The timeliness of
responses from FTA
Regional Office staff to
questions
C. The speed of FTA's
approval process for
formula grants
D. The usefulness of
responses from FTA
Regional Office staff to
questions
E. The courtesy of FTA's
Regional Office staff

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2021 FTA Stakeholder Survey
FTA Headquarters

* 14. Have you interacted with FTA Headquarters staff during the past 12 months?
Yes
No
Not sure

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2021 FTA Stakeholder Survey
FTA Headquarters Continued

15. Please rate your experiences with FTA Headquarters staff. On a scale of Very Dissatisfied to Very
Satisfied, how would you rate your satisfaction level with...

Very Dissatisfied

Dissatisfied

Neither
Dissatisfied Nor
Satisfied

Satisfied

Very Satisfied

Not sure

A. The quality of
technical services from
FTA's Headquarters staff
B. The timeliness of
responses from FTA's
Headquarters staff to
questions
C. The usefulness of
responses from FTA's
Headquarters staff to
questions
D. The courtesy of FTA's
Headquarters staff

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2021 FTA Stakeholder Survey
FTA Rules

* 16. How familiar are you with the Transit Asset Management Rule (TAM)?
Very familiar
Somewhat familiar
Not so familiar
Not at all familiar

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2021 FTA Stakeholder Survey
FTA Rules Continued

Please indicate how much you agree with the following statement or statements:
17. Implementation of the Transit Asset Management Rule (TAM)...
Strongly agree

Agree

Neither agree
nor disagree

Disagree

Strongly
disagree

No basis to
judge

A. ...is improving my
organization
B. ...is improving the
transit industry

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2021 FTA Stakeholder Survey
FTA Rules

* 18. How familiar are you with the Public Transportation Agency Safety Plan Rule (PTASP)?
Very familiar
Somewhat familiar
Not so familiar
Not at all familiar

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2021 FTA Stakeholder Survey
FTA Rules Continued

Please indicate how much you agree with the following statement or statements:
19. Implementation of the Public Transportation Agency Safety Plan Rule (PTASP)...
Strongly agree

Agree

Neither agree
nor disagree

Disagree

Strongly
disagree

No basis to
judge

A. ...will further improve
safety in my organization
B. ...will further improve
safety in the transit
industry

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2021 FTA Stakeholder Survey
Open-Ended Questions

The following open-ended questions are optional. We invite you to discuss any ideas
or concerns that would help FTA better serve your organization's needs. All
responses are anonymous.
20. Please list any FTA services that you find particularly helpful in meeting your needs.

21. Please list any services that you believe FTA should improve to directly benefit your organization.

22. Are there any areas where the burden of federal transit law or regulations on your organization should be
reduced? (please be as specific as possible)

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23. Please explain any other issues that FTA should be aware of that affect your ability to provide the best
public transportation possible.

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