Customer Complaint Form

Customer Complaint Form

Privacy Act Statement changes for OMB approval

Customer Complaint Form

OMB: 1557-0232

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Privacy Act Statement

The information you provide to the Office of the Comptroller of the Currency (OCC) will permit us to respond to your complaint or inquiry about the national banks or federal savings associations (thrifts) we supervise.

The collection of this information is authorized by 12 USC 1.

Your submission of information to the OCC is entirely voluntary. You are not required to submit any information or to submit a complaint. However, if you do not submit the requested information, the OCC may not be able to process your request or inquiry.

Information about your complaint or inquiry will be used within the OCC and provided to the national bank or federal savings association (thrift) that is the subject of the complaint or inquiry. Additionally, this information may be shared withthe following, pursuant to published routine uses:

(1) other third parties when required or authorized by statute or when necessary in order to obtain additional information relating to the complaint or inquiry;

(2) other governmental, self-regulatory, or professional organizations

(a) having jurisdiction over the subject matter of the complaint or inquiry;

(b) having jurisdiction over the entity that is the subject of the complaint or inquiry; or

(c) whenever such information is relevant to a known or suspected violation of law or licensing standard for which another organization has jurisdiction;

(4) the Department of Justice, a court, an adjudicative body, a party in litigation, or a witness when relevant and necessary to a legal or administrative proceeding;

(5) a Congressional office when the information is relevant to an inquiry initiated on behalf of its provider;

(6) other governmental or tribal organizations with which an individual has communicated regarding a complaint or inquiry about an OCC-regulated entity;

(7) OCC contractors or agents when access to such information is necessary; and

(8) other third parties when required or authorized by statute.

You may find additional information regarding the rights and obligations related to the OCC’s collection of the requested information at 81 FR 2945-01, 2957.)https://www.occ.gov/news-issuances/federal-register/2016/81fr2946.pdf HYPERLINK "https://www.occ.gov/news-issuances/federal-register/2016/81fr2946.pdf"



File Typeapplication/vnd.openxmlformats-officedocument.wordprocessingml.document
AuthorStewart, Margaret
File Modified0000-00-00
File Created2021-07-15

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