Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
2021 Outreach Evaluation Form	Form	Modified	Repair queued
CRA Webinar Series on the new OCC's CRA Rule	Form	Unchanged	Repair queued
Community Affairs Outreach Events	Form	Unchanged	Repair queued
CRA Webinar Series on the new OCC's CRA Rule	Form	Unchanged	Repair queued
OCC Event Evaluation Form	Form	Unchanged	Repair queued
Offices of Minority and Women Inclusion - Connections That Count	Form	Unchanged	Repair queued
Minority Depository Institution BSA/AML Outreach	Form	Unchanged	Missing upstream
LIBOR & Alternative Reference Rates	Form	Unchanged	Missing upstream
Sample Survey	Form	Unchanged	Repair queued
OMB Justification - 2021 Outreach Evaluation Form 8-18-21.docx	Justification for No Material/Nonsubstantive Change	Uploaded 2021-08-18	Repair queued
Supporting Statement 1557-0248 1-9-20 Clean.docx	Supporting Statement A	Uploaded 2020-01-09	Repair queued
Generic Clearance B.docx	Supporting Statement B	Uploaded 2011-06-09	Repair queued

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
247812	2021 Outreach Evaluation Form	Form	Modified
244816	CRA Webinar Series on the new OCC's CRA Rule	Form	Unchanged
243213	Community Affairs Outreach Events	Form	Unchanged
243029	CRA Webinar Series on the new OCC's CRA Rule	Form	Unchanged
240664	OCC Event Evaluation Form	Form	Unchanged
238397	Offices of Minority and Women Inclusion - Connections That Count	Form	Unchanged
236882	Interviews with Hispanic Former Employees	Other-Interview Questions	Unchanged
235307	Licensing Survey	Other-Cover Letter	Unchanged
234136	Minority Depository Institution BSA/AML Outreach	Form	Unchanged
234026	LIBOR & Alternative Reference Rates	Form	Unchanged
226891	Sample Survey	Form	Unchanged

ICR Details

OMB Control No: 1557-0248	ICR Reference No: 202108-1557-002
Status: Received in OIRA	Previous ICR Reference No: 201911-1557-002
Agency/Subagency: TREAS/OCC	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular	Date Submitted to OIRA: 08/18/2021

table that charts list comparision

	Requested	Previously Approved
Expiration Date	03/31/2023	03/31/2023
Responses	11,025	11,025
Time Burden (Hours)	2,850	2,850
Cost Burden (Dollars)	0	0

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Abstract: This collection of information is necessary to enable the OCC to garner customer and stakeholder feedback in an efficient, timely manner in accordance with our commitment to improving service delivery. The information collected will help ensure that users have an effective, efficient, and satisfying experience with the OCC's programs.

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Authorizing Statute(s): US Code: 12 USC 1 et seq. Name of Law: The National Bank Act
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	84 FR 59674	11/05/2019
30-day Notice:	Federal Register Citation:	Citation Date:
	85 FR 4060	01/23/2020
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 11

table that charts list of burden

IC Title	Form No.	Form Name
2021 Outreach Evaluation Form	N/A	2021 Outreach Evaluation Form
CRA Webinar Series on the new OCC's CRA Rule	N/A	CRA Webinar Series Evaluation
CRA Webinar Series on the new OCC's CRA Rule	N/A	CRA Webinar Series Evaluation
Community Affairs Outreach Events	N/A	Community Affairs Outreach Events Evaluation
Interviews with Hispanic Former Employees
LIBOR & Alternative Reference Rates	n/a	Libor Coordination Project
Licensing Survey	N/A	Licensing Survey
Minority Depository Institution BSA/AML Outreach	N/A	OCC MDI BSA/AML Outreach
OCC Event Evaluation Form	N/A	Outreach Evaluation Form
Offices of Minority and Women Inclusion - Connections That Count	N/A	Connections That Count
Sample Survey	N/A	Sample Survey

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ICR Summary of Burden

table that charts list of burden

	Total Request	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	11,025	11,025	0	0	0	0
Annual Time Burden (Hours)	2,850	2,850	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The increase in burden is due to the projected increase in the number of customer service surveys to be conducted.

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Annual Cost to Federal Government:

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 08/18/2021

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