VTA Survey 2021 POC Final

Generic Clearance for Federal Student Aid Customer Satisfaction Surveys and Focus Groups Master Plan

VTA Survey 2021 POC Final

OMB: 1845-0045

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Thank you for attending the Virtual Title IV Technical Assistance meetings. The goal of these meetings is to develop an understanding and exchange of knowledge between the U.S Department of Education and financial aid administrators, fiscal officers, registrars, enrollment managers and admissions personnel at your institution. The meetings are designed to encourage employee competency and attitudes that ultimately will determine the level of success colleges and universities achieve in administering Title IV programs.



  1. How would you rate the overall assistance you received?

Excellent

Above Average

Average

Below Average

Dissatisfied



2. Increased my knowledge of Federal Financial Aid policies and processes

Significant Impact

Strong Impact

Moderate Impact

Little Impact

No Impact



3. Increased my knowledge of Federal Student Aid's resources and tools

Significant Impact

Strong Impact

Moderate Impact

Little Impact

No Impact



4. Increased my knowledge of Title IV Compliance requirements

Significant Impact

Strong Impact

Moderate Impact

Little Impact

No Impact



5. How would you rate the facilitator (s)?

Excellent

Above Average

Average

Below Average

Dissatisfied



6. The facilitator (s) demonstrated knowledge of the topic and materials.

Strongly Agree

Agree

No Opinion

Disagree

Strongly Disagree





7. The facilitator (s) delivered the assistance in an effective and efficient manner.

Strongly Agree

Agree

No Opinion

Disagree

Strongly Disagree

8. Do you have any recommendations on how the facilitator (s) can improve the service provided?



9. What is your role?

President Chancellor

Chief Financial Officer

Financial Aid Administrator

Director Business Office

Financial Aid Officer

Other (please specify)





10. Do you believe the Virtual Title IV Technical Assistance was beneficial for your school? Why?



According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. The valid OMB control number for this information collection is 1845-0045. Public reporting burden for this collection of information is estimated to average 5 minutes per response, including time for reviewing instructions, searching existing data sources, gathering, and maintaining the data needed, and completing and reviewing the collection of information. The obligation to respond to this collection is voluntary. If you have comments or concerns regarding the status of your individual submission of this survey, please contact the Minority Serving and Under Resourced Schools Division at 830 First Street NE, Washington, DC 20202.

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