Fast-Track Template - Webinar & Learning Mgmt Feedback

Request for Approval under the “Generic Clearance for the Collection of
Routine Customer Feedback” (OMB Control Number: 3133-0188)
TITLE OF INFORMATION COLLECTION: Webinar and Learning Management Service
Feedback
PURPOSE: The Credit Union Resources and Expansion (CURE) office conducts outreach
events such as webinars to provide support and learning opportunities for small credit union staff
through their Learning Management Service. The feedback is requested from participants in a
two-phase process. (1) A feedback survey is provided to participants of a specific webinar.
These webinars ranges in topics from Operations to Community Development, and Member
Outreach. Though the webinar topics may differ, the same type of information will be collected
from each webinar participant. (2) The second phase focuses on the participant’s experience
with the Learning Management Service as a whole. CURE will survey participants of their
webinars or videos on an annual basis to provide their experiences with the training service.
DESCRIPTION OF RESPONDENTS: The target respondents are employees and volunteers
of credit unions who have participated in these training events.
TYPE OF COLLECTION: (Check one)
[ ] Customer Comment Card/Complaint Form
[ ] Usability Testing (e.g., Website or Software
[ ] Focus Group

[ X ] Customer Satisfaction Survey
[ ] Small Discussion Group
[ ] Other: _____________________

CERTIFICATION:
I certify the following to be true:
1. The collection is voluntary.
2. The collection is low-burden for respondents and low-cost for the Federal Government.
3. The collection is non-controversial and does not raise issues of concern to other federal
agencies.
4. The results are not intended to be disseminated to the public.*
5. Information gathered will not be used for the purpose of substantially informing influential
policy decisions.
6. The collection is targeted to the solicitation of opinions from respondents who have
experience with the program or may have experience with the program in the future.

Dawn Wolfgang

Digitally signed by Dawn Wolfgang
DN: cn=Dawn Wolfgang, o=NCUA, ou=OCIO,
[email protected], c=US
Date: 2018.04.30 11:21:51 -04'00'

Name: _______________________________

Program Contact: Kathryn Baxter

NCUA PRA Clearance Officer

*The results will be published and may be made available to interested parties as circumstances demand.
Where that occurs, NCUA will communicate that qualitative nature of the results and that they are not
generalizable to the population of the users.

1

To assist review, please provide answers to the following question:
Personally Identifiable Information:
1. Is personally identifiable information (PII) collected? [ ] Yes [ X ] No
2. If Yes, will any information that is collected be included in records that are subject to the
Privacy Act of 1974? [ ] Yes [ ] No
3. If Yes, has an up-to-date System of Records Notice (SORN) been published? [ ] Yes [ ] No
Gifts or Payments:
Is an incentive (e.g., money or reimbursement of expenses, token of appreciation) provided to
participants?
[ ] Yes
[ X ] No
BURDEN HOURS
Category of Respondent

Individuals – Webinar participants
Individual – Learning Management Service
Evaluation

No. of
Respondents

Participation Time

Burden
Hours

2,250/year*
2,250/year**

5 mins./0.0833
5 mins./0.0833

187.43
187.43

Totals
4,500
375
*Approximately 9 webinars with an estimated 250 participants conducted annually. The topics
may vary, but the evaluation questions remain the same.
**Anticipated number of users of the CURE learning management service by the end of 20182019.
FEDERAL COST: The estimated annual cost to the Federal government is $10,000.
If you are conducting a focus group, survey, or plan to employ statistical methods, please
provide answers to the following questions:
The selection of your targeted respondents – Do you have a customer list or something similar
that defines the universe of potential respondents and do you have a sampling plan for selecting
from this universe?
[ X ] Yes
[ ] No
If the answer is yes, please provide a description of both below (or attach the sampling plan)? If
the answer is no, please provide a description of how you plan to identify your potential group of
respondents and how you will select them?
Surveys are made available to participants of a particular webinar and a follow-up survey
will be made available annually to those receiving training through the Learning
Management Service to evaluate their experience with the CURE training program.
Administration of the Instrument
1. How will you collect the information? (Check all that apply)
[ X ] Web-based or other forms of
[ ] In-person
Social Media
[ ] Mail
[ ] Telephone
[ ] Other, Explain
2. Will interviewers or facilitators be used?

[ ] Yes

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[ X ] No