Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
Form PRA Fast Track Cle PRA Fast Track Clearance Form	Form	New	Repair queued
Form PRA Fast Track Cle PRA Fast Track Clearance Form	Form	New	Repair queued
2021_PART B_3133-0188_GenericClearance_SS_092221.docx	Supporting Statement B	Uploaded 2021-09-22	Repair queued
2021_PART A-3133-0188_GenericClearance_SS_092221.docx	Supporting Statement A	Uploaded 2021-09-22	Repair queued
Att_Generic[1].docx	Supplementary Document	Uploaded 2014-05-19	Repair queued

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
259123	CAC Customer Satisfaction Surveys Phase 1 and 2	Form	New	PRA Fast Track Clearance Form
259123	CAC Customer Satisfaction Surveys Phase 1 and 2	Other-Survey	New
258904	Consumer Survey Questionnaire: Usability of MyCreditUnion.gov	Form	New	PRA Fast Track Clearance Form
258904	Consumer Survey Questionnaire: Usability of MyCreditUnion.gov	Other-Survey	New
252457	CURE Minority Depository Institution Preservation Program Research	Other-Survey Questions	New
248875	OMWI Webinar Feedback	Other-Webinar Feedback Survey	Unchanged
248454	Post Examination Survey Pilot	Other-Survey Questions	Unchanged
246894	Mortgage Servicing Rights as Permissible Investments for State Chartered CU	Other-Survey MSR State Charter CUs	Removed
245417	Minority Depository Institution Feedback	Other-Feedback Questionnaire	Removed
245182	CURE MDI Mentoring Cohort Survey	Other-Survey Questions	Unchanged
243259	MERIT Survey	Other-Survey Questions	Removed
238300	Credit Union Diversity Equity and Inclusion Summit Feedback Form	Other-Feedback Form	Unchanged
235928	CURE Customer Satisfaction Survey	Other-Survey - External Stakeholders	Unchanged
235135	Discussion Group: Virtual Exam Stakeholder Outreach	Other-Discussion Group Script/Questions	Removed
234676	CDRLF Satisfaction Survey	Other-Survey	Unchanged
233312	Minority Depository Institutions Program Feedback	Other-Discussion Group Script	Unchanged
232511	Webinar and Learning Management Service Feedback	Other-Survey	Unchanged
232455	Discussion Group: Feedback on Potential Changes to Electronic Loans, Deposit, and Investment Data Collection	Other-Discussion Group: CU Script	Removed
232453	Streamlined CDFI Application Process	Other-Screen Shots - Questionnaire	Modified

ICR Details

OMB Control No: 3133-0188	ICR Reference No: 202109-3133-004
Status: Historical Active	Previous ICR Reference No: 201803-3133-001
Agency/Subagency: NCUA	Agency Tracking No: OGC
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 11/22/2021
Retrieve Notice of Action (NOA)	Date Received in OIRA: 09/30/2021
Terms of Clearance:

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	11/30/2024	36 Months From Approved	11/30/2021
Responses	56,000	0	56,000
Time Burden (Hours)	42,000	0	42,000
Cost Burden (Dollars)	0	0	0

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Abstract: This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency’s programs.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	86 FR 32070	06/16/2021
30-day Notice:	Federal Register Citation:	Citation Date:
	86 FR 53352	09/27/2021
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 12

table that charts list of burden

IC Title	Form No.	Form Name
CAC Customer Satisfaction Surveys Phase 1 and 2	PRA Fast Track Clearance Form	PRA Fast Track Clearance Form
CDRLF Satisfaction Survey
CURE Customer Satisfaction Survey
CURE MDI Mentoring Cohort Survey
CURE Minority Depository Institution Preservation Program Research
Consumer Survey Questionnaire: Usability of MyCreditUnion.gov	PRA Fast Track Clearance Form	PRA Fast Track Clearance Form
Credit Union Diversity Equity and Inclusion Summit Feedback Form
Discussion Group: Feedback on Potential Changes to Electronic Loans, Deposit, and Investment Data Collection
Discussion Group: Virtual Exam Stakeholder Outreach
MERIT Survey
Minority Depository Institution Feedback
Minority Depository Institutions Program Feedback
Mortgage Servicing Rights as Permissible Investments for State Chartered CU
OMWI Webinar Feedback
Post Examination Survey Pilot
Streamlined CDFI Application Process
Webinar and Learning Management Service Feedback

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ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	56,000	56,000	0	0	0	0
Annual Time Burden (Hours)	42,000	42,000	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: A reduction of 715 burden hours is due to an adjustments in the number of respondents.

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Annual Cost to Federal Government: $160,000

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 09/30/2021

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